Customer Care

4 weeks ago


North Vancouver, Canada Lafarge Canada Inc Full time

Why work for Lafarge?:
As the global leader in innovative and sustainable building materials, we’re committed to shaping a
**greener**,
**smarter** and
**healthier** world. At Lafarge Canada Inc.,
**safety** comes first,
**collaboration** matters and
**diversity** is celebrated with people who share our desire to continually
**make our materials better.**

Do you have the drive, the skills, and the passion to join us?

Overview:
**Please note: we are hiring to fill two (2) vacancies for this role.**

Under the general direction of the Customer Care & Logistics Center Manager, the CCLC Supervisor provides leadership, motivation, development, and direction to a centralized customer facing team responsible for the completion of all ready mix order/delivery services including logistics within the Greater Vancouver Area.

**Responsibilities**:

- Leadership:_
- Provide guidance, coaching, training, and support to ensure high levels of employee performance and motivation
- Develop, generate and analyze reports on team performance (KPIs), identifying trends and areas for process and efficiency improvements
- Update/maintain/develop employee resources and references (binders, reference sheets, etc)
- Weekly check-in with direct reports to align expectations, discuss challenges, review calls, etc...
- Ensure efficiency, costs (OT, call-in numbers, etc), and customer satisfaction are the priorities in all decision making
- Facilitate clear and effective communication channels between the dispatch/scheduling/CCA teams and all other relevant stakeholders addressing and resolving communication issues promptly; promoting a transparent and cooperative working environment
- CCLC Support:_
- Handle escalations/difficult customers; be available to deal with complaints
- Collect and analyze customer feedback to identify areas for improvement in service delivery
- Business Administration:_
- Provide daily summary of service/customer issues to CCLC Manager
- Assist/maintain/develop CCLC VAP program
- Create/run/maintain CCLC statistic reports
- Investigate errors/issues and provide concise incident reports
- Push for greater team efficiencies (daily plant closures/utilization, driver utilization including moving plants and washing out times; maximize production while minimizing hours)
- Align processes to track and manage leftovers, meetings, break downs; and be readily able to report on each to CCLC Manager
- Assist in designing/implementing new processes and utilizing new technologies

**Other responsibilities**:

- Coverage for CCLC Manager/other supervisor
- Interviewing/hiring/discipline where needed
- Address conflicts and disputes within the team or between employees and management in adherence to HR/union procedures.

**Compensation**: $35.00/hr - $43.00/hr (per hour)

Qualifications:
**Education and Work Experience**:

- Diploma in Business or related field, or an acceptable combination of education and work experience
- Minimum of 1 year of supervisory experience
- Minimum of 3 -5 years in a call center/customer service environment
- Ready mix concrete experience would be advantageous, but not essential
- Prior field sales experience and/or experience in distribution an asset
- Experience in a unionized environment an asset

Knowledge and Skills:

- Strong written and verbal communication skills with high degree of accuracy and attention to detail
- Demonstrated strong problem solving skills
- Proven ability to multitask in a fast-paced environment
- Strong time management skills
- Critical thinker
- Ability to negotiate skilfully in tough situations without damaging relationships
- Able to quickly build and maintain positive working relationships
- Ability to maintain composure in dealing with difficult situations

**_ As part of our dedicated focus on the health and safety of all employees, a pre-employment medical, including drug and alcohol testing and a criminal record check, may be required._**

LafargeHolcim:
As we are reinventing the way the world builds, we need world-class talent to join our Lafarge Canada team: people who are
**passionate**, driven by
**curiosity** and keen to
**grow**,
**learn, develop** and
**thrive** in our high-performance culture.

Whatever you do, you will make a difference here. Because we know that your passion and curiosity are the natural resources the world needs.



  • North Bay, Canada Zedd Customer Solutions Full time

    **Must have the ability to train in the North Bay Centre** As a Customer Service and Sales Representative you will support the relationship between our Clients and their customers by renewing contracts, upgrading customer’s hardware, and offering specific products. You will join a family environment in which we all work together to create a fun and...


  • North Bay, Canada Zedd Customer Solutions Full time

    **You must be able to train and work in North Bay** We are looking for highly motivated and enthusiastic problem solvers with a passion for delivering a great customer experience. **ESSENTIAL FUNCTIONS**: - Provide exceptional customer service and maintain excellent quality. - Accurately input, retrieve and access information from a computer system. -...


  • North Vancouver, Canada Sonova Full time

    North Vancouver, CanadaCustomer Care Representative - Are you passionate about providing customer service that exceeds expectations? Are you comfortable in a fast-paced retail clinic environment? _ - Are you looking for an opportunity to make a difference?_ - If so, we think you belong here at **Connect Hearing** as a **Customer Care Representative**!**Who...

  • Care Manager

    1 month ago


    North Vancouver, Canada Ohana Care Inc. Full time

    **Why choose Ohana Care?** Ohana Care Health Services is a fast-growing company with a vision to be a leader in Canada's emerging home care services market. You're getting in on the ground floor and, in turn, will be presented with many opportunities to learn and grow a career in a modern thinking home care services business. We currently serve Calgary,...


  • North Vancouver, Canada Garden Medical Clinic Full time

    Responsible for answering inbound calls from customers to place orders or reorders of medical supplies. Agents will act as a liaison, problem-solving order issues, researching accounts and providing resolutions in a high-volume call center. **Qualifications**: - High school diploma, GED or equivalent, or equivalent work experience, preferred - Customer...


  • North Vancouver, Canada Hear at Home Hearing Clinic Full time

    **Position**: Customer Care Representative Are you passionate about helping people improve their quality of life? Do you possess excellent communication skills and a knack for exceptional customer service? If so, we have an exciting opportunity for you! **Responsibilities**: - Greet and welcome clients in a friendly and professional manner - Schedule...


  • North Vancouver, Canada Canlan Sports Full time

    Canlan Sports is the largest private sector owner and operator of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is attributed to a combination of innovative programming, service delivery leadership and world-class sports complexes. We understand our customers’ need for service...

  • Customer Care

    1 month ago


    North Vancouver, Canada AspenClean Full time

    We are seeking an outcome-oriented, customer and people-focused professional to join our Team in the role of Customer Care and Operations Coordinator for our Vancouver office. We are looking for a leader with the ability to delight our customers through our people and continue growing the business. You champion ordinary household cleaning by delivering...

  • Customer Care

    1 month ago


    North Vancouver, Canada AspenClean Full time

    We are seeking an outcome-oriented, customer and people-focused professional to join our Team in the role of Customer Care and Operations Coordinator for our Vancouver office. We are looking for a leader with the ability to delight our customers through our people and continue growing the business. You champion ordinary household cleaning by delivering...

  • Customer Care

    4 weeks ago


    North Vancouver, Canada AspenClean Full time

    We are seeking an outcome-oriented, customer and people-focused professional to join our Team in the role of Customer Care and Operations Coordinator for our Vancouver office. We are looking for a leader with the ability to delight our customers through our people and continue growing the business. You champion ordinary household cleaning by delivering...

  • Customer Care

    1 month ago


    North Vancouver, Canada AspenClean Full time

    We are looking for an operationally-minded and people-focused professional to join our Team in the role of Customer Care & Marketing Manager in North Vancouver. AspenClean is a rapidly growing brand operating throughout Canada and the US. We make the ordinary business of green cleaning extraordinary. We believe that every member of our team is a vital...


  • North Bay, Canada Zedd Customer Solutions Full time

    As a Customer Service and Sales Representative you will support the relationship between our Clients and their customers by renewing contracts, upgrading customer’s hardware, and offering specific products. You will join a family environment in which we all work together to create a fun and successful atmosphere. **ESSENTIAL FUNCTIONS**: - **Ability to...


  • Vancouver, Canada Sundays Full time

    Founded in 2019 by four design and retail experts, Sundays is an online-first furniture company offering a thoughtfully designed, curated collection that’s made for real life. We’re a young company with big plans so we’re looking for talented and driven individuals to grow with us! The mission of the Customer Care team is to provide exceptional...


  • Vancouver, Canada Best Buy Full time

    On-site Posting Customer Care Associate Do you have a passion for building meaningful relationships? As a customer care associate, you will collaborate with the customer care team on solutions to make amazing happen. You’ll aid our customers and resolve any outstanding issues. The customer care associate contract role is based out of our Vancouver, BC...


  • Vancouver, Canada Aquilini Development & Construction Full time

    **Position**: Customer Care Assistant 6 month contract (with possible extension leading to permanent role) **About Us** Aquilini Group (“AG”) is a diversified family business founded in Vancouver, BC more than 50 years ago with roots in the real estate development and construction industry. Today the company owns and manages an international real...


  • North York, Canada Rebelstork Full time

    **Customer Care Representative** Join team Rebelstork, the largest baby gear liquidator and returns recommerce platform across North America and the first and only tech driven marketplace created for parents. We provide parents access to the largest assortment of vetted Overstock & Open Box baby gear across North America. As the **Customer Care...


  • Vancouver, Canada Townline Homes Inc Full time

    **About Townline** The Townline Group is a Real Estate Development Company primarily focused in the Lower Mainland and Vancouver Island. Our development and construction portfolios are diverse and consist of mixed-used multi-family and commercial construction, as well as non-market and purpose-built rental housing. Townline is a well-rounded company with...


  • Vancouver, Canada Townline Homes Inc Full time

    **About Townline** The Townline Group is a Real Estate Development Company primarily focused in the Lower Mainland and Vancouver Island. Our development and construction portfolios are diverse and consist of mixed-used multi-family and commercial construction, as well as non-market and purpose-built rental housing. Townline is a well-rounded company with...


  • North York, Canada Connect Hearing Full time

    North York, CanadaCustomer Care Representative - Are you comfortable working in a fast-paced retail clinic environment? Are you looking for an opportunity to make a difference?- Are you passionate about providing customer service that exceeds expectations?- If so, we think you belong here at - **Connect Hearing** as a - **Customer Care Representative**!**Who...


  • Vancouver, Canada Westbank Corp Full time

    **Position**: Customer Care Ambassador **Location**: Vancouver, BC Established 30 years ago, Westbank is private real estate development practice, headquartered in Vancouver, Canada. We are dedicated to the creation of inspiring, mixed-use projects, concentrating primarily in our core cities of focus: Vancouver, Toronto, Seattle, Tokyo and San Jose. Our...