Operations Training Specialist

7 months ago

Vancouver, Canada Sonova Full time

Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.
- Vancouver, CanadaOperations Training Specialist
- We at Connect Hearing, are looking for an Operations Training Specialist to come join the team in a Remote + Travel opportunity based out of Vancouver, Canada**Who we are**:

- Connect Hearing Canada is the largest and leading hearing care provider with a network of clinics across Canada and is a part of the Sonova family of brands.- We're passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.**Working Location**: Remote + Onsite Travel Required**Reporting to**: Communication & Training Manager**Position Summary**:

- The Operations Specialist supports the Communication & Training Manager with on-site, in person training for our newly acquired clinics, supporting the learning content delivery to these groups.- When not delivering training to newly acquired clinics, this role helps support various operational training initiatives for our existing national clinic network.**What you would be doing**:

- Building content within our Learning Management System (LMS)
- Creating training content for a variety of delivery mediums including text-based documents (PDF, PowerPoint, Word, etc.), Video, and Articulate Storyline 360
- Model and promote high professional and ethical standards
- Assisting in development and implementation of business initiatives and special projects
- Other duties and responsibilities as assigned

**What you need**:

- Bachelor’s degree is preferred, focus on adult education is an asset
- Ability to travel throughout Canada several times a year and maintain energy levels during lengthy training sessions (Travel could include some weekends)
- Superior professionalism, judgement and resourcefulness in solving problems
- Strong relationship building and people skills with an upbeat and enthusiastic attitude
- Retail healthcare experience and familiarity with basic web design technologies is considered an asset

**What you get in return**:

- Competitive Salary + Yearly Bonus
- Full Time & Flexible working hours
- Remote Work + Paid Travel
- Days in lieu for any weekend travel
- Full Benefits Package on Day 1
- 3 weeks vacations to start + birthday off
- RRSP Matching
- Growth and development opportunities

**More About Us**:

- We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.- Connect Hearing is a proud to be a member of the Sonova Family of brands. Sonova is a leading provider of innovative hearing care solutions, not just a company that makes products: but a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations. Through core business brands like Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova - Sonova develops, manufactures and distributes solutions that push the limits of technology and redefine the future of the hearing care industry. The talented and committed employees all over the world know they contribute to something greater than themselves - they create sense.Sonova is an equal opportunity employer.

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