Product Support Specialist

5 days ago

Vancouver, Canada Arlo Training Management Software Full time
What you’ll do
As a Product Support Specialist, you will be the first point of contact for our customers, providing prompt and effective support to resolve their issues and ensure they can successfully use the Arlo product. You will utilise your in-depth knowledge of the product to troubleshoot and guide customers through solutions, ensuring minimal disruption to their business operations. You will actively document and escalate more complex issues, collaborate with internal teams, and contribute to the continuous improvement of the product by sharing customer feedback and insights.

You will be responsible for:

  • Managing day to day customer queries via webinar, email and support ticket channels.
  • Diagnosing and resolving issues encountered by customers
  • Delivering end-user training when required (over webinars and face to face).
  • Becoming a product expert.
  • Maintaining and writing online help articles.
  • Collaborating with internal teams to fine-tune and enhance processes.
  • Engaging with customers to understand specific needs and devising appropriate solutions.
  • Successfully tracking and maintaining Support KPI’s and SLA’s.

Experience & capabilities
Experience:

  • 2+ years experience in customer support, pre-sales, or onboarding, preferably for a SaaS company.
  • Experience delivering end-user training.
  • Experience dealing with integration tools like Zapier would be a bonus.
  • Experience with Zendesk or a ticketing system would be a bonus.
Skills & qualifications:

  • Excellent problem solving and analytical skills with an ability to think outside the box.
  • An ability to multi-task and effectively manage a number of tasks/projects at one time.
  • Excellent verbal and written communication and interpersonal skills.
  • Comfort in a startup environment where you need to move quickly and wear many hats.
  • Results-driven mentality, self-motivated, enthusiastic and with a “can do” attitude.
  • HTML, CSS, and/or Javascript troubleshooting skills would be a bonus.
  • Educated to degree level preferred but not essential.
A bit about us
Arlo is an award-winning global business with our HQ in Wellington, New Zealand and offices in the UK and Canada.
We believe that human interaction is still at the heart of effective learning. Blending that philosophy with the latest elearning tech, Arlo is fast becoming the preferred solution of choice for commercial training providers globally.
Arlo has been developed as the definitive tool to run a training operation, helping our clients save time, grow sales and transform the way their training is delivered. With customers in over 70 countries and processing over $1B since conception, Arlo is the realisation of that vision.
That success is put down to a combination of super talented and passionate individuals, who never stop pushing the envelope, with the single-minded focus to make training management easy and accessible.

  • Exterior Installation Specialist

    3 weeks ago

    Vancouver, British Columbia, Canada VBS Siding Specialist Full time

    About VBS Siding SpecialistWe are a dynamic company seeking a skilled Exterior Installation Specialist to join our team.Salary and BenefitsThe successful candidate will be offered a competitive salary of $55,000 per year, commensurate with experience.Job DescriptionAs an Exterior Installation Specialist at VBS Siding Specialist, you will be responsible for...

  • Accounting Specialist

    6 months ago

    Vancouver, Canada Product Care Full time

    **Accounting Specialist** Office Location: 2238 Yukon Street, Vancouver, BC (6th and Yukon) Hybrid **About The Position** The Accounting Specialist is responsible for accounts payable and accounts receivable clerical duties. In addition, they will interact with customers to register, on board and inform them on the Extended Producer Responsibility (EPR)...

  • Exterior Installation Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada VBS Siding Specialist Full time

    Job SummaryWe are seeking a skilled Siding Installer to join our team at VBS Siding Specialist. As a key member of our installation crew, you will be responsible for installing and repairing exterior prefabricated products, ensuring high-quality results that meet our customers' expectations.

  • Exterior Siding Installation Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada VBS Siding Specialist Full time

    **Job Title:** Exterior Siding Installation SpecialistWe are seeking an experienced Exterior Siding Installation Specialist to join our team at VBS Siding Specialist. As a key member of our crew, you will be responsible for installing exterior siding on various types of buildings.**About the Job:**This is a permanent position with 40 hours per week.The...

  • Exterior Installation Specialist

    3 weeks ago

    Vancouver, British Columbia, Canada VBS Siding Specialist Full time

    We are seeking an Exterior Installation Specialist to join our team at VBS Siding Specialist. This is a permanent, 40 hour per week position.Job SummaryIn this role, you will be responsible for installing and repairing exterior prefabricated products such as decks, floors, fences, and siding. You will work independently and collaboratively with other team...

  • Exterior Siding Installation Specialist

    1 month ago

    Vancouver, Canada VBS Siding Specialist Full time

    Job Title: Exterior Siding Installation SpecialistAbout the Role:We are seeking an experienced Exterior Siding Installation Specialist to join our team at VBS Siding Specialist. As a key member of our installation crew, you will be responsible for installing exterior siding on residential and commercial properties. Your expertise will ensure that our clients...

  • Siding Installation Specialist

    3 months ago

    Vancouver, Canada VBS Siding Specialist Full time

    Job SummaryVBS Siding Specialist is seeking a skilled Siding Installer to join our team. As a Siding Installer, you will be responsible for installing and repairing exterior prefabricated products, including siding, decks, and fences.Key ResponsibilitiesInstallation and Repair: Install and repair exterior prefabricated products, including siding, decks, and...

  • Network Infrastructure Specialist

    1 month ago

    Vancouver, Canada TEG BAINS SPECIALIST INC. Full time

    Job Title: Network Infrastructure SpecialistAbout the Role:TEG BAINS SPECIALIST INC. is seeking a skilled Network Infrastructure Specialist to join our team. As a key member of our IT department, you will be responsible for the design, implementation, and maintenance of our computer networks and related infrastructure.Key Responsibilities:Design and...

  • Product Specialist

    6 months ago

    Vancouver, Canada Binance.US Full time

    **About Binance.US**: **About This Role**: The Product Specialist is part of the Product team, and reports to Director of Product Management. As a Product Specialist, you will be responsible for supporting the development of Binance.US products & services. As Product Specialist, you will partner with a talented group of designers, engineers and business...

  • Associate Product Specialist

    3 months ago

    Vancouver, Canada OrthoMed Canada Inc. Full time

    **Company Overview** OrthoMed is the leading online retailer of off-the-shelf and custom orthopaedic braces, supports, and therapy products in Canada. We specialize in only the industry’s top brands including Breg, CTi, Corflex, DonJoy, Ossur, and VQ OrthoCare. Our comprehensive range of products offer advanced designs that are clinically proven to improve...

  • IT Network Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada TEG BAINS SPECIALIST INC. Full time

    Job Title: Computer Network TechnicianWe are seeking a skilled Computer Network Technician to work with TEG BAINS SPECIALIST INC.The successful candidate will have excellent problem-solving skills and be able to provide top-notch support to our network users.Key Responsibilities:Maintain and troubleshoot LANs, WANs, mainframe networks, and computer...

  • Exterior Installation Professional

    4 weeks ago

    Vancouver, British Columbia, Canada VBS Siding Specialist Full time

    Job OverviewVBS Siding Specialist is seeking a skilled Exterior Installer to join its team. As an Exterior Installer, you will be responsible for installing and repairing exterior prefabricated products, including siding, decks, and fences.Key ResponsibilitiesInstallation and Repair: Install and repair exterior prefabricated products, including siding,...

  • Kosher Product Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada Real Canadian Superstore Full time

    About This RoleWe are looking for a motivated and detail-oriented Kosher Product Specialist to join our team at Real Canadian Superstore. As a Kosher Product Specialist, you will play a key role in ensuring our store shelves are stocked with a wide range of kosher products that meet our customers' needs.ResponsibilitiesProvide exceptional customer service by...

  • Analytical Insight Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada Product and Technology Full time

    Role Summary:In this exciting role at Product and Technology, you will be working closely with data scientists, engineers, and business leaders to develop and deploy machine learning algorithms, forecasting models, API microservices, and statistical tools. Your focus will be on providing commercially actionable insights and supporting better business...

  • Kosher Product Specialist

    3 weeks ago

    Vancouver, British Columbia, Canada Real Canadian Superstore Full time

    About UsAt Real Canadian Superstore, we're dedicated to providing an exceptional shopping experience for our customers. Our team members are the backbone of our success, and we're looking for a motivated and detail-oriented Kosher Product Specialist to join our crew.SalaryThe estimated annual salary for this role is around $45,000 - $60,000, depending on...

  • Community Rehabilitation Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada Aspire Richmond Support Society Full time

    As a Community Rehabilitation Specialist at Aspire Richmond Support Society, you will play a vital role in facilitating successful reintegration of offenders into the community.Your primary responsibilities will include assessing offenders' prospects for reintegration and developing rehabilitation programs tailored to their unique needs.You will work closely...

  • Linux & Product Support Specialist - Tier 1

    6 months ago

    Vancouver, Canada LinuxMagic Full time

    We’re looking for a Linux & Product Support Specialist to join us at our Yaletown office. Here at LinuxMagic, we’re a group of penguin-loving people who love working in the field of Linux and Open Source solutions with a passion for resolving everyday and extraordinary business puzzles surrounding Internet technologies. LinuxMagic has been a leader in...

  • Product Integrity Specialist

    6 months ago

    Vancouver, Canada Arc'teryx Full time

    **Your Opportunity at ARC’TERYX**: As a Product Integrity Specialist, you contribute to formulating recommendations on guidelines and procedures with regards to Product Integrity. You will help to ensure the Arc’teryx brand integrity through global maintenance of product construction standards, best production practices and quality standards across all...

  • Tier 1 Linux

    6 months ago

    Vancouver, Canada LinuxMagic Full time

    We’re looking for a Linux & Product Support Specialist to join us at our Yaletown office. Here at LinuxMagic, we’re a group of penguin-loving people who love working in the field of Linux and Open Source solutions with a passion for resolving everyday and extraordinary business puzzles surrounding Internet technologies. LinuxMagic has been a leader in...

  • Linux & Product Support Specialist - Tier 1

    6 months ago

    Vancouver, Canada LinuxMagic Full time

    We’re looking for a Linux & Product Support Specialist to join us at our Yaletown office. Here at LinuxMagic, we’re a group of penguin-loving people who love working in the field of Linux and Open Source solutions with a passion for resolving everyday and extraordinary business puzzles surrounding Internet technologies. LinuxMagic has been a leader in...