Inbound Customer Service Representative

6 months ago

Montréal, Canada ContactPoint 360 Full time

**Join our CP360 Family, today
**Who We Are**:
Welcome to ContactPoint 360, the world’s fastest-growing global BPO. At our roots, we are a Canadian privately-owned family company where entrepreneurial spirit and cherished family values come together. With 8 years of remarkable growth, our team has expanded to over 3500+ passionate and successful individuals across Canada, the US, Colombia, Mexico, Jamaica, India, Greece and the Philippines. Our achievements are grounded in an award-winning culture that fosters innovation and empowers every team member, earning us global recognition as a certified Great Place to Work.

At ContactPoint 360 Inc., we deeply understand the meaning of family and values. As a family-owned company, we cherish a sense of unity and support that extends beyond the workplace. Our commitment to hiring the best talent is driven by our belief in the importance of family-like bonds within the organization.

We empower forward-thinkers and value our team. Together, we enhance interactions, build strong connections, and constantly innovate to deliver exceptional people and customer experiences, putting the human experience first.

**Our Purpose**:
Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients’ customers into loyal advocates for life.

ContactPoint 360 provides a career opportunity in Customer Service and Sales with stable shifts and full-time hours. We are seeking motivated self-starters, who thrive on a fast-paced environment and have excellent customer service skills and sales abilities. It is a Remote position while we have isolation measures in place and then it will be completed at our Montreal office.

What we offer:

- A paid learning and development training program.
- We offer competitive insurance coverage, incentives, and two weeks’ vacation time off after 90 days Plus surprise perks you'll love.
- Medical and Dental Insurance after 3 months (Family Plans available)
- Paid Vacation Time
- Referral Bonuses (Earn up to $250 per referral)
- Opportunities for growth (You can graduate into a Tier 2 program with a wage increase as quickly at 2 weeks of production)

You MUST have reliable high-speed internet and able to connect directly to the Modem.

Equipment can be provided (excluding headset) if located in Montreal QC Area.

**Responsibilities**:

- Providing outstanding customer service by helping clients with their needs.
- Upselling/Cross Selling on all inbound customer service calls.
- Use critical thinking to remain solution focused.
- Retain and De-escalate customers to ensure an overall positive experience.

This is a transitional campaign, with extensive training moments to build a foundational knowledge of systems, processes and customer service expectations. Once a strong foundation has been built the next step to your career begins to a tier two program

**Who we are looking for**:

- Fluent in English and excellent communication and listening skills.
- High school education or equivalent
- Ability to pass a background check with a Government Valid ID
- Solid computer skills and an aptitude for learning new software.
- Minimum of 1 year working in the Customer Service industry
- Minimum of 1 year Sales experience

Training and work will be remote

Extras:
We are looking for a strong team-player, bringing in a high level of enthusiasm and energy. With a motivation to learn and provide exceptional customer service by using skills such as Empathy and Kindness.

**Job Location**:
Currently Remote
- We are hiring dedicated individuals who are able to work on-site eventually.

Montreal office is a 2-minute walk from De la Savane metro.

Weekly Hours:
40 hours, with opportunities for over-time

**Start your amazing career with CP360 today
**Follow us on**:
LinkedIn: ContactPoint 360

Facebook: ContactPoint 360

Instagram: ContactPoint 360

Twitter: ContactPoint 360

Représentant du service à la clientèle

**Joignez-vous à la famille CP360 dès aujourd'hui
**Qui nous sommes:
Bienvenue à ContactPoint 360, le BPO mondial à la croissance la plus rapide au monde. À nos racines, nous sommes une entreprise familiale privée canadienne où l'esprit d'entreprise et les valeurs familiales chères se rejoignent. Avec 8 ans de croissance remarquable, notre équipe s'est élargie à plus de 3500 personnes passionnées et prospères à travers le Canada, les États-Unis, la Colombie, le Mexique, la Jamaïque, l'Inde, la Grèce et les Philippines. Nos réalisations sont fondées sur une culture primée qui encourage l'innovation et responsabilise chaque membre de l'équipe, ce qui nous vaut une reconnaissance mondiale en tant que Great Place to Work certifié.

Chez ContactPoint 360 Inc., nous comprenons profondément la signification de la famille et des valeurs. En tant qu'entreprise familiale, nous chérissons un sentiment d'unité et de soutien qui s'étend au-delà du lieu de travail. Notre engagement à emba

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