Client Support Coordinator

6 months ago

London, Canada Business Development Bank of Canada Full time

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:
- Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few- In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1- A hybrid work model that truly balances work and personal life- Opportunities for learning, training and development, and much more...
- Do you describe yourself as organized and customer service-oriented? Do you have a keen interest in entrepreneurship? Come support our team of account managers anywhere in London and help them contribute to the growth of Canadian entrepreneurs._

POSITION OVERVIEW

As a Client Support Coordinator, you deliver outstanding customer service to BDC clients by meeting their individual needs. You are particularly responsible for performing office activities efficiently, and you demonstrate team spirit and collaboration by providing administrative support to the members of your team. If you are looking for an organization that invests in your talent, this is your opportunity to join our committed and diverse team.

CHALLENGES TO BE MET

In a typical week, you would:
- Exercise your analytical skills by actively participating in developing the portfolio to uncover financing opportunities and develop innovative value-added solutions that meet clients' needs.- Contribute to marketing initiatives by organizing events, campaigns, and activities. This includes preparing marketing communications and providing on-site logístical support.- Enjoy managing multiple projects to support our internal teams and initiatives.- Prepare letters and proposals and/or contracts to clients and professionals, in accordance with the specific process. You would use your exceptional organizational skills to ensure the accuracy of information, prepare documents and forms and provide efficient follow-up.- Maintain business relationships with various external organizations and help promote BDC's financing services with influencers and prospects.- Use your financial knowledge to perform pre-qualification and risk-rating activities for BDC Financing clients and prospects, as well as conduct the initial interview with clients, among other activities.

WHAT WE ARE LOOKING FOR

If you can answer YES to the following questions, you could be the person we are looking for- Are you described as someone who is highly organized and able to prioritize effectively, so that you consistently meet deadlines?- Backed by your experience in customer service, are you someone who has a lot of initiative and knows how to listen and identify sales opportunities? In addition, do you have experience in the banking industry?- Do you live in the area of London, Ontario?- Are you known for your capacity to adapt to different situations?- Do you have extensive administrative and customer service experience?- Do you have a bachelor's degree in business administration or a related field?- Do you have excellent communication skills in English (French is an asset)?

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