Client Group Coordinator

3 months ago

London, Canada Alzheimer Society Southwest Partners Full time

**Organizational Overview**:
The Alzheimer Society Southwest Partners actively supports care partners and individuals affected by Alzheimer’s disease and other dementias. We advocate for and provide support services, education, and funding for research for those affected by Alzheimer’s disease and other dementias.

**Our Vision**:
A world without Alzheimer’s disease and other dementias.

**Our Mission**:
To alleviate the personal and social consequences of Alzheimer’s disease and other dementia’s and to promote research.

**Our Values**:
Collaboration, Accountability, Respect and Excellence.

**Position title**: **Client Group Coordinator **(CGC)

**Location**:
Regional - Alzheimer Society Southwest Partners: Elgin, Middlesex and Oxford,
- (most education is currently offered in London). _

**Status**:
Full-Time, permanent, 35 hours per week, occasional evening and weekend work required.

**About you**:
You are an enthusiastic and highly organized professional with a passion for supporting diverse groups of people, older adults, and those living with dementia or cognitive impairment and their care partners. You have experience providing counselling, coordinating and facilitating client education and support groups and strive for quality improvement. You enjoy working with a multi-disciplinary team that includes volunteers and utilize your excellent interpersonal skills. You are natural with presentations and virtual platforms and your written and verbal communication skills are first-rate. You manage your time well and you are able to problem-solve through challenging situations and unexpected circumstances.

**Position Summary**:
In this position, the Client Group Coordinator is responsible for the coordination of support groups and delivery and coordination of client education programs of the Society. This includes leading client education programs (ie. First Link Learning Series, Learning the ROPES, etc.) in the region virtually and in person. This position will also provide support to the volunteers in the Caring Connections program and has a role in professional practice development related to group programming for clients at the Society.

**Required Qualifications**:

- Strong assessment and group facilitation skills required.
- 3 years of experience in counseling and group facilitation.
- Experience working with people living with dementia and their care partners.
- Exceptional organizational/scheduling/planning skills with the ability to adapt to changing needs of the organization.
- Ability and knowledge to work within a computerized environment.
- Experience working with over 65 age group and supporting people with diverse abilities.
- Strong written and verbal communication skills.
- Valid driver’s license and access to own vehicle.
- Experience facilitating groups on a virtual platform.

**Preferred Qualifications**:

- RSW or RSSW preferred.
- Adult education training.
- Experience Leading First Link Learning Series.
- Experience providing support to volunteers.

**Specific Job Responsibilities**:
**Coordination and Scheduling of Support Groups and Client Education**:

- Establish and maintain a schedule of Support Groups and Client Education utilizing contract facilitators and staff.
- Update and ensure schedule is communicated to the broader programs and services team, other AlzSWP teams where appropriate and other agencies, as required.
- Maintain up to date resources for client programs and ensure current versions are shared to appropriate staff and teams.
- Receive referrals and maintain waitlists for various client support programs.

**Client Group Program Facilitation**:

- Coordinate and facilitate the First Link Learning Series across Elgin, Middlesex, and Oxford Counties, collaborating with facilitators to ensure consistent delivery.
- Support ASO’s vision for consistency in FLLS across the province.
- Participate as a facilitator in the AlzEducate virtual program delivery schedule for client education.
- When a gap is identified, expand to support facilitation of other client education programs.
- Monitor client registrations and ensure proper documentation is followed.
- Provide counselling about dementia care to group participants in collaboration with the clinical team if they are also involved.
- Provide referrals to the clinical team for counselling following groups when client needs indicate.
- Facilitate supports as needed.

**Evaluation, Professional Practice and Program Development**:

- Coordinate and lead a Community of Practice for group facilitators at AlzSWP.
- Mentor new and existing group facilitators.
- Work collaboratively with the Manager of Clinical Services, and with ASO in the evaluation of existing programs and/or the identification and development of new client education offerings, that align with best practices.
- Evaluate group programs and engage in continuous quality improvement.
- Attend Monthly ASiO Public Education Coordinator Meetings as

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