Coordinator, Client Services

6 months ago

London, Canada Western University Full time

**Classification & Regular Hours**:
Hours per Week: 35

Salary Grade: 14

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
Facilities Management is responsible for the planning, development, engineering, construction, operation, maintenance, and stewardship of all the buildings, infrastructure, sites, and services within Western’s campus community. Our integrated team provides excellence in creating and maintaining Western’s facilities and in serving the community. Our vision is to be recognized as the leader in facilities management among research-intensive universities worldwide.

**Responsibilities**:
The Coordinator, Client Services (“Coordinator”) will oversee service operations, functions, and processes of Client Services within Facilities Management (“FM”). The Coordinator will ensure the implementation of best practices related to the planning, management, and delivery of Client Services. The Coordinator will lead and direct the work of others, ensure appropriate resources, and controls are in place to manage risks, and investigate and recommend the use of new technology, equipment, or practices to improve effectiveness. The Coordinator will actively participate in the relevant development of policies and procedures, and will review existing processes to identify opportunities for improvement. The Coordinator will provide coaching and training to their team to ensure the University community is served by an engaged and motivated team focused on delivering excellent client service. The Coordinator will work collaboratively to support FM’s mission and to ensure the required tools, resources, and materials are available to support the delivery of FM functions across campus.

**Qualifications**:
**Education**:

- Undergraduate Degree in Business Administration or related field preferred

**Experience**:

- 5 years progressive experience in client service and administration
- 3 years experience managing staff and projects in a unionized setting is preferred
- Change management experience preferred

Knowledge, Skills & Abilities:

- In-depth knowledge of best practices in building a strong collaborative team and leading people
- Ability to effectively drive and manage change initiatives that align with organizational strategies and/or provide opportunities to increase efficiency
- Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
- Self-driven, critical thinker who is highly skilled at anticipating and resolving stakeholder relation issues
- Ability to make decisions and recommendations that are clearly linked to the organization's strategy and goals
- Ability to promote individual growth by encouraging others to learn new skills and develop themselves
- Capacity to consider issues from the perspective of others
- Ability to quickly re-allocate resources and adjust priorities in response to unexpected events or changing circumstances
- Ability to provide guidance to assist others in solving complex problems
- Computer skills with the ability to train others in system usage; intermediate computer skills in Microsoft Office Suite
- Influential interpersonal skills that build positive and strong relationships at all levels of the organization
- Ability to exercise tact and good judgment, and skillfully negotiate, bargain, compromise and conciliate as required
- Results-oriented with the ability to motivate and coach employees to meet high performance standards, while working effectively as a member of the leadership team
- Ability to organize and effectively manage financial and human resources needed to achieve results
- Ability to provide strategic analysis and recommendations for designing and implementing new and changing processes
- Project management skills to ensure team roles are clear, milestones are communicated and deadlines are met
- Familiarity with University policies and procedures preferred

**Western Values Diversity**:
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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