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Membership Sales Team Leader

4 months ago

Burlington, Canada YMCA of Oakville Full time

Are you passionate about creating the best customer experience and leading a successful sales team? Do you strive to help others become healthier, happier, and stronger? Are you looking for a workplace that offers you the opportunity to make a positive difference in your community? A workplace that embraces and celebrates individuality and where you feel that you belong? If so, the YMCA of Oakville is the place for you

We are looking for an enthusiastic, target driven membership Sales team leader to join our Membership Sales team.

**Scope**: The Membership Sales Team Leader will provide direction, guidance and implementation of the sales practices that drives achievement in total membership targets, new member sales, tour conversions, member retention and member experience. The Membership Sales Team Leader not only leads the team to achieve these goals but also leads by example through regularly scheduled direct delivery shifts. Assist with hiring, onboarding, and coaching staff. Training and implementation of new software system, ActiveNet.

**Location**: 410 Rebecca Street, Oakville

**Work Schedule**: Full time position, 35 hours a week, work a variety of shifts including evenings and weekends

Salary & Benefits
- Salary $33,251 - $39,130
- Comprehensive health, dental and other employee benefits
- Staff Membership to YMCA Health, Fitness & Aquatics facility
- Opportunities for career growth and professional development

**Responsibilities**:

- Maintain a sales culture to drive achievement in membership growth
- Work with Manager to develop, coach and mentor membership sales staff on practices and behaviors
- Execute daily membership reports (numbers, access, conversions, attendance etc.) and report all fluctuations in membership numbers
- Work closely with the Manager and the MarCom team to ensure successful execution of all areas of every monthly membership promotion
- Monitor effectiveness of sales and outreach strategies and continually evolve plan throughout the course of every monthly sales promotion
- Understand the demographics of our local community and meet the needs of each target market
- Assist with hiring, training and coaching of MSRs membership sales staff
- Role models the YMCA values and adheres to YMCA Child Protection Policy
- Assist with training and implementation of new software system (Active net)
- Contact and schedule new (and existing) member appointments with wellness coaches
- Taking deposits to bank, check and distribute association incoming mail daily
- Plan and prepare membership sales staff scheduling
- Ensure regular meetings with membership sales team to discuss ways to improve and increase membership sales, conversions, and retention

Essential Requirements
- College or University Degree
- Minimum 2 years sales experience preferably in related field
- Minimum 2 years of experience leading a team
- Excellent interpersonal and relationship building skills; ability to establish rapport and excellent communication with members, employers, staff and volunteers
- Organization and time management skills
- Computer knowledge and skills
- Criminal Reference Check with Vulnerable Sector Screening
- Must provide proof of being fully vaccinated against covid-19 or provide valid proof of exemption on grounds that are protected under the Human Rights code

Desirable
- Demonstrated track record of meeting/exceeding sales targets
- First Aid and CPR
- YMCA experience
- Registration software experience (Active Net)

The position requires the following Association Core Competencies: Quality focus, Relationship building and collaboration, Commitment to organization mission, vision and values, Communication, Diversity and inclusion, Integrity and trust.

This posting closes on February 22, 2023.

We at the YMCA of Oakville value the diversity of people and communities, and we are committed to excellence and inclusion in our Association. We are an equal opportunity employer. If you are invited for an interview and require accommodation or have any questions about the interview process, please let us know.