Customer Service/chat Helpdesk Agent

2 months ago

Toronto, Canada The Gull and Firkin Full time

The Gull and Firkin is a leading Food sector company committed to delivering exceptional customer service and support. We pride ourselves on providing innovative solutions and exceeding customer expectations. As we continue to expand, we are seeking dedicated individuals to join our team as Customer Service/Chat Help Desk Agents.

Job Description: We are looking for enthusiastic individuals who are passionate about customer service and have excellent communication skills. As a Customer Service/Chat Help Desk Agent, you will play a crucial role in ensuring customer satisfaction and resolving their queries through chat-based communication channels. You will be responsible for delivering exceptional service, troubleshooting technical issues, and providing accurate information to our valued customers.

**Responsibilities**:

- Respond promptly to customer inquiries via chat, providing support and guidance
- Identify and assess customers' needs to achieve satisfactory resolutions
- Troubleshoot and resolve basic technical issues with patience and professionalism
- Maintain accurate and detailed records of customer interactions and transactions
- Collaborate with team members to ensure timely and effective problem resolution
- Keep up-to-date with product knowledge and stay informed about company policies and procedures
- Identify and escalate complex issues to the appropriate departments, when necessary
- Strive to achieve individual and team performance targets

Qualifications:

- High school diploma or equivalent; relevant certifications or courses in customer service is a plus
- Excellent written and verbal communication skills
- Strong problem-solving and critical-thinking abilities
- Ability to multitask, prioritize, and manage time effectively
- Empathetic and patient attitude when dealing with customer inquiries
- Basic understanding of computer systems and proficiency in using chat-based communication tools
- Ability to adapt to changing technologies and work in a fast-paced environment
- Previous experience in customer service or a similar role is a plus but not required

**Benefits**:

- Competitive salary and performance-based incentives
- Comprehensive training and development programs
- Opportunities for career growth and advancement within the company
- Health, dental, and vision insurance coverage
- Retirement savings plan
- Paid time off and flexible work schedules
- A supportive and collaborative work environment

**Salary**: $20.50-$22.40 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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