Customer Support Agent

3 weeks ago


Toronto, Canada Tech Mahindra Full time
Role: Customer Support Agent Location: Remote

On this project you will be providing frontline customer service and support for internet customers. You will be answering questions related to: billing, hardware and software updates, product information, new service setup, and service features. In addition to this, you will be providing baseline technical support and assisting customers with troubleshooting steps for any basic technical issues they may experience.

You will be primarily providing support via incoming calls but may be asked to work chats or emails in the future on an as-needed basis.

What you will do: Responding to calls from customers who have questions regarding phone service, billing, account information, password resets, etc. Responding to chat or email queries from customers with account or technical related questions as needed. Documenting customer issues in the client system and updating customer information. Following outlines processes to resolve customer technical issues, or complaints, in a timely manner. Additional duties as needed, to be discussed during your interview.

To Qualify: You must have a high school diploma or equivalent. 1 year call center experience preferred. We will pay you to complete online training, but you must commit to attending – 100%, no missed time Be able to complete and pass a background check

TECHNICAL REQUIREMENTS: Desktop or laptop (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible) All peripherals must be wired (wireless keyboard, wireless mouse or wireless headset are NOT allowed) Must have reliable high-speed internet 20MB download minimum 10MB upload minimum DSL, Cable, Fiber ONLY - (no Wi-Fi or satellite-based service), Cannot use a VPN For this position, a wired USB headset with built-in microphone and noise cancellation is required.



  • Toronto, Canada Tech Mahindra Full time

    Role: Customer Support Agent Location: Remote On this project you will be providing frontline customer service and support for internet customers. You will be answering questions related to: billing, hardware and software updates, product information, new service setup, and service features. In addition to this, you will be providing baseline technical...


  • Toronto, Canada Tech Mahindra Full time

    Role: Customer Support Agent Location: Remote On this project you will be providing frontline customer service and support for internet customers. You will be answering questions related to: billing, hardware and software updates, product information, new service setup, and service features. In addition to this, you will be providing baseline technical...


  • Toronto, Canada Tech Mahindra Full time

    Role: Customer Support Agent Location: Remote On this project you will be providing frontline customer service and support for internet customers. You will be answering questions related to: billing, hardware and software updates, product information, new service setup, and service features. In addition to this, you will be providing baseline technical...


  • Toronto, Canada Zetatech Services Inc Full time

    Company DescriptionWe are a dynamic and innovative non-custodial cryptocurrency exchange, poised to make a significant impact in the world of digital finance.Role DescriptionThis is a full-time hybrid role for a Crypto Customer Service Agent at Zetatech Services Inc located in Calgary, AB. The Crypto Customer Service Agent will be responsible for...


  • Toronto, Canada The Travel Agent Next Door Full time

    The Travel Agent Next Door is Canada’s largest host agency supporting the retail travel industry, specializing in the home-based travel agent, medium to small size agencies, and agencies that would like to start their own home-based business. The Travel Agent Next Door provides support to agents including marketing, websites, social media, and access to a...


  • Toronto, Canada First National Financial Full time

    We are hiring a Customer Relations Agent, Customer Service **Reporting To**: Supervisor, Customer Service **Full-Time/Part - Time**: Full-time **Posting Date**: March 18, 2024 **Closing Date**: April 1, 2024 **Hours of Work**: 12:00 p.m. - 8:00 p.m. **Grade**: 6 **Office Location**: Downtown Toronto Great location! Steps away from the main public transit...


  • Toronto, Canada Lone Wolf Technologies Full time

    **We’re here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We’ve seen a lot of change over the past 30 years—but we’ve been here to support real estate from day one.** **With the diverse landscape of the real estate industry, we want diverse talent! We...

  • Permanent Customer Agent

    38 minutes ago


    Toronto, Canada AppleOne Full time

    Amazing client looking for Customer Agents Day Shift North York Great Pay Great work culture Training Provided MUST Speak one of the following languages (Korean, Japanese, Mandarin, or Cantonese) Responsibilities: •Utilizing excellent communication and customer service skills •Working in a virtual casino environment •Deal cards and...


  • Toronto, Canada Wave Full time

    We believe small businesses are at the heart of our communities, and championing them is worth fighting for. We empower small business owners to manage their finances fearlessly, by offering the simplest, all-in-one financial management solution they can't live without. **About The Team**: - Our Customer Success team guides, empowers, and propels the...


  • Toronto, Canada Wave HQ Full time

    We believe small businesses are at the heart of our communities, and championing them is worth fighting for. We empower small business owners to manage their finances fearlessly, by offering the simplest, all-in-one financial management solution they can't live without. **About The Team**: Our Customer Success team guides, empowers, and propels the success...


  • Toronto, ON, Canada EightSix Network Inc Full time

    We are a dynamic and innovative non-custodial cryptocurrency exchange, poised to make a significant impact in the world of digital finance. Role Description This is a full-time hybrid role for a Crypto Customer Service Agent at Zetatech Services Inc located in Calgary, AB. The Crypto Customer Service Agent will be responsible for providing excellent...


  • Old Toronto, Canada EightSix Network Inc Full time

    We are a dynamic and innovative non-custodial cryptocurrency exchange, poised to make a significant impact in the world of digital finance. Role DescriptionThis is a full-time hybrid role for a Crypto Customer Service Agent at Zetatech Services Inc located in Calgary, AB. The Crypto Customer Service Agent will be responsible for providing excellent customer...


  • Toronto, Canada The Travel Agent Next Door Full time

    The Travel Agent Next Door is Canada’s largest host agency supporting the retail travel industry, specializing in the home-based travel agent, medium to small size agencies, and agencies that would like to start their own home-based business. The Travel Agent Next Door provides support to agents including marketing, websites, social media, and access to a...


  • Toronto, Ontario, Canada Eminence Talent Group Full time

    Company Description:Our Client, a pioneering non-custodial cryptocurrency exchange, is set to redefine the digital finance landscape. Their commitment to innovation, security, and customer empowerment positions us as a leader in facilitating seamless crypto transactions.Role Description:We are seeking a seasoned Crypto Customer Service Agent with a sales...


  • Toronto, Canada The Travel Agent Next Door Full time

    **Role responsibilities**: - Assist with website content including daily monitoring, posting, answering customer inquiries, content development - Support Supplier partner accounts through marketing initiatives, digital content, reviews and quarterly meetings - Strong knowledge of social media platforms (Facebook, Twitter, Instagram etc.) including daily...


  • Toronto, Canada Eminence Talent Group Full time

    Company Description:Our Client, a pioneering non-custodial cryptocurrency exchange, is set to redefine the digital finance landscape. Their commitment to innovation, security, and customer empowerment positions us as a leader in facilitating seamless crypto transactions.Role Description:We are seeking a seasoned Crypto Customer Service Agent with a sales...


  • Toronto, Canada Mr. Mow It All Full time

    Mr. Mow It All, a Toronto, Ontario-based landscape maintenance business serving residential and commercial markets in the GTA. Our firm is growing quickly and made the Canadian Business Growth list ranking 59 out of nearly 500 companies. We have a fun, energetic, youthful, and innovative team culture and environment. We are currently searching for a...


  • Old Toronto, Canada The Travel Agent Next Door Full time

    Job Description The Travel Agent Next Door is Canada’s largest host agency supporting the retail travel industry, specializing in the home-based travel agent, medium to small size agencies, and agencies that would like to start their own home-based business. The Travel Agent Next Door provides support to agents including marketing, websites, social media,...


  • Old Toronto, Canada The Travel Agent Next Door Full time

    Job Description The Travel Agent Next Door is Canada’s largest host agency supporting the retail travel industry, specializing in the home-based travel agent, medium to small size agencies, and agencies that would like to start their own home-based business. The Travel Agent Next Door provides support to agents including marketing, websites, social media,...


  • Old Toronto, Canada The Travel Agent Next Door Full time

    Job Description The Travel Agent Next Door is Canada’s largest host agency supporting the retail travel industry, specializing in the home-based travel agent, medium to small size agencies, and agencies that would like to start their own home-based business. The Travel Agent Next Door provides support to agents including marketing, websites, social media,...