Guest Services

2 months ago

Banff, Canada Bow View Lodge Banff Park Lodge Peaks Hotel & Suites Full time

**Welcome** Banff Park Lodge Collection operates **3 hotel properties** [Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites]. We also operate **2 restaurants** [La Terrazza and Crave Mountain Grill]. Staff and guests can enjoy our **ideal location**, close to lively downtown Banff on one side and the peaceful Bow River on the other.

Thank you for your interest in joining our team as **Guest Services Supervisor.**
- **Staff accommodation** from **$8.50 - $22.00 per day **(based on availability)**.**:

- **Friends and Family rate** on hotel rooms and on food and drinks in our 2 in-house restaurants.
- **Free duty meal **in our staff cafeteria.
- **Health benefits** available after 6 months of employment.
- **15% off** treatments at Cedar & Sage.
- Frequently held **staff events and involvement opportunities**.
- **Refer a friend **bonus program
- Use of our **Corporate Canoe Club Pass**.
- Great opportunities for **career growth.**

**Duties include (but are not limited to)**:

- Lead and manage the front office team,
- Provide training and ongoing support to staff, and be proactive in the team’s development,
- Provide feedback and performance evaluations for team members,
- Create and maintain a positive and collaborative work environment,
- Ensure guests' satisfaction from arrival to departure, including maintaining effective communications and resolving escalated guest issues,
- Conduct and oversee front desk duties such as check-ins, check-outs, making guest keys, etc.,
- Verify billing, create room reservations, and process special requests,
- Provide concierge services, such as restaurant and attraction recommendations and transportation arrangements,
- Regularly inspect guest rooms and public areas to ensure cleanliness and maintenance standards are met,
- Work closely with all other departments to ensure the best possible guest experience,
- Assist in managing and monitoring budgets and inventories,
- Ensure a safe environment for guests and staff,
- And other duties as assigned.
- Effective leadership with strong communication and interpersonal skills
- 1 to 2 years previous Hotel Front Desk or Reservations experience
- Professional and friendly personality and demeanor in person and over the telephone
- Proven problem-solving skills
- Excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests
- Experience working with Microsoft Office and property management systems such as Opera/Opera Cloud

**Job Types**: Full-time, Permanent

Pay: $18.50-$20.25 per hour

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift

Application question(s):

- When is your available start date?
- Please state your pronoun (optional).
- Will you require staff accommodation?
- How long do you plan to be in Banff?

**Experience**:

- Hotel Front Desk: 1 year (required)

Work Location: In person

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