Guest Service Agent

2 months ago

Banff, Canada Moxy (By Marriott) Banff Full time

**Moxy Guest Service Crew**

Owned and operated by Canalta Family of Hotels, Marriott Moxy Banff is a unique place for the fun and young at heart. Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always-on guests seeking fun new experiences in the hotel and city they’re in. Our lively communal spaces and energetic Crew help guests have a good time by creating moments of spontaneous playfulness.

Moxy Crew take work seriously, but they never take themselves too seriously. They delight in creating a light and playful atmosphere, and are warm and friendly to those around them, welcoming all. We’re looking for people who: love doing it all, always think outside the box, enjoy chatting it up with guests, live in the now but know what’s next, and have high energy and a do-it-yourself attitude.

**Who we are looking for**:
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.

**What you are responsible for**:

- Ensuring a safe workplace & maintaining confidentiality
- Guest Service Crew will be on their feet and moving around (stand, sit, or walk for an extended period)
- Taking a hands-on approach to their work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping).
- Upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
- Providing courteous assistance to guests and team members as needed, reinforcing all Moxy Hotel policies and procedures.
- Leading by example at an extremely high level
- Actively work to be a part of high functioning, motivated and engaged team.
- Maintaining the highest of cleanliness standards according to Moxy Standards
- Maintain a safe working environment.
- Moxy Bar & Front Desk are the same. We would cross train on the bar.

**What we need from you**:

- Work authorization for Canada.
- Alberta ProServe (required)
- Living in Banff or willing to relocate

**What’s in it for you**:

- A fun and dynamic work environment
- A competitive wage, tips & benefits
- Marriott Friends & Family discounts across the world
- Food & Beverage Discounts
- Team member discounts at Canalta managed hotels

**- Staff Accommodation Available**

**Job Types**: Full-time, Permanent

Pay: $16.50-$17.50 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay
- Commission pay
- Tips

**Benefits**:

- Dental care
- Discounted or free food
- Flexible schedule
- Life insurance
- On-site parking
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Morning shift
- On call
- Weekends as needed

**Experience**:

- Bartending: 1 year (preferred)
- Front desk: 1 year (required)

Licence/Certification:

- Smart Serve (preferred)

Work Location: In person

Expected start date: 2024-10-28

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