Guest Services Agent, Lake Minnewanka

7 months ago

Banff, Canada Pursuit Collection Full time

What will be your daily pursuit?:
Welcome every guest entering the attraction, provide service in the form of ticket sales to individuals and tour groups.
- This fun, summer job runs from April/May until September/October._

Compensation:
The starting salary for this role is $17.50 per hour.

What perks can you expect?:

- Work in a dynamic, culturally diverse team from around the globe
- Work experience in an iconic, unforgettable, and inspiring location
- Free access to Pursuit attractions for staff and family, send a friend at half the price
- Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
- The chance to work in an inclusive culture and make life-long friends
- Access to subsidized mental health and wellness resources
- Opportunities for career growth or future work at other Pursuit locations
- Access to one of the world’s most beautiful and iconic National Parks

What will you do in this job?:

- Ensure that a high level of customer service is given to each guest
- Be prepared for a fast-paced work environment with changing conditions
- Demonstrate a positive attitude and good communication skills
- Work in a team environment as well as independently
- Ensure smooth operation by coordinating tour boats departures; operate radio communication hub
- Operate all POS systems for bookings, ticketing & retails; handle cash and credit transactions
- Understand and promote all products, services and policies offered by Pursuit BJC
- Maintain a clean, organized and fully stocked retail floor
- Sustain a safe environment in all areas controlled by Lake Minnewanka Cruise
- Participate in the global effort to keep all areas of Minnewanka clean and wildlife safe

What skills and experience do you need for this job?:

- Able to work in a team environment as well as independently
- Attention to detail and good communication skills
- Ability to think calmly and clearly in any situation
- Cash handling experience
- Strong customer service skills
- Second language an asset
- To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

What will your work environment be like?:

- Beautiful. You’ll work in an iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events - and fun
- Independent. You’ll spend your days in and around our amazing properties.
- Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog.
- Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

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