Fairmont Gold Supervisor

4 weeks ago


Banff, Alberta, Canada Accor Full time

Job Summary:

Fairmont Gold Supervisor is a key role in delivering exceptional guest experiences at Fairmont Banff Springs. As a supervisor, you will be responsible for leading a team of concierges to provide personalized service to our discerning guests.

Key Responsibilities:

  • Lead a team of concierges to ensure seamless guest experiences
  • Develop and implement strategies to exceed guest expectations
  • Collaborate with other departments to ensure consistent service standards
  • Provide exceptional guest service and resolve any issues that may arise
  • Conduct performance evaluations and provide coaching to team members

Requirements:

  • Minimum 1 year of front desk supervisory experience in a large hotel
  • Excellent knowledge of Micros-Opera PROPERTY Manager, Word, and Excel
  • Strong interpersonal and problem-solving abilities
  • Ability to work well under pressure in a fast-paced environment

What We Offer:

  • Subsidized staff accommodation provided on-site for full-time status employees
  • One complimentary meal per shift in our staff cafeteria
  • Comprehensive benefits package, including medical, vision, and dental
  • Employee travel program with discounts on room rates and food and beverage at Fairmont and Accor properties worldwide

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our Commitment to Diversity and Inclusion: At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of our employees. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities.



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