Customer Relations Executive

3 months ago

Toronto, Canada Ebury Full time

Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.

**Customer Relations Executive - FX Dealing**

**Ebury Toronto office - Onsite, 5 days a week in the office**

We are offering an exciting opportunity to join a fast growing team in Toronto. You will be a point of contact for some of our corporate clients, providing daily operational and trading assistance. You'll have a combination of client-facing skill/experience, operational know-how and problem-solving abilities. In order to support the day-to-day relationship of our corporate accounts, you will possess these qualities with the ability to expertly switch between each as needed. In addition, you'll provide support to the Canadian dealing team in managing day to day operational tasks. You'll be servicing the revenue and growth area of the business at an exciting time for the company. You will act as an ambassador for the product and service at a customer-facing level.

**About you**:

- A passionate individual with a strong interest in client servicing
- Prepared to go the extra mile to exceed customer expectations and experience
- Desire to deliver best in class service, to support our industry-leading offering
- Strong written and verbal communication skills
- Strives in high pressure/pace environment and manages workload within tight time constraints
- Ability to excel within a busy client-facing environment with significant monthly workload peaks (previous experience preferred)
- Confidence in liaising and mediating between multiple internal departments to find solutions
- Confidence in dealing directly with clients as an ambassador for the brand and product in terms of your service approach and interpersonal skills
- Have the capacity to manage different types and nature of enquiry simultaneously across several platforms and for different types of clients
- Resolve client issues as they arise
- Ability to multitask/prioritise - working around the daily deadline

Commercial awareness:

- Confidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts. This could be in terms of new currency requirements/ upcoming client needs, working with sales/commercial teams as appropriate, highlighting developments & improvements to the product to our clients etc.
- Head for numbers - confidence dealing with numbers - exchange rates, profit margins and an awareness of commercial implications

Eye for detail:

- Dealing with live currency trade booking, banking information, figures and high value/volume payments and clients - accuracy of work is particularly key
- Helping clients identify issues preemptively (e.g. payment dates, banking data etc.)

Drive to solve problems:

- Self-starter with the ability to take initiative -Aim to understand and internalise policies and procedures. Work closely with cross functional teams of Operations, Risk, Compliance and Legal. Confidence to find solutions by working with teams internally - take ownership of client issues/ queries and see them through to the end
- Interest in currency markets
- Experience with Microsoft suite (particularly excel)

**You**
- Will be looking after a portfolio of 50 clients who will be trading online through our EBO platform;
- This portfolio will grow quickly over time as we expand the book of business.
- Will have an understanding of clients and business activity /core business, FX needs
- Will work towards ensuring that clients have Ebury as their main platform for trading and making payments internationally
- Will assist dealers in Canada with managing administrative tasks by liaising with cross functional teams
- Language - English Fluency. Working proficiency in French - nice to have
- Sales skills / experience is a plus
- Knowledge of FX
- Knowledge of all products that Ebury offers
- Being able to adapt in a constant evolving and challenging environment

It is an exciting and challenging opportunity for anyone looking to be involved with the launch and success of a new department at Ebury as it is the client servicing one.

**Why join us?**
- Industry leading basic salary and the opportunity to increase your earnings through a transparent bonus scheme.
- A clear path for progression, mapped out by your individual goals and personal objectives.
- Training and mentoring from some of the world's most experienced and successful FX leaders.
- The tools to develop and master your client relationship skills with the goal of becoming the primary servicing executive on a number of accounts.
- The opportunity to service and develop your own book of clients.
- A support structure that will drive you to succeed in your next goal.
- Spacious and modern office located in Toronto

LI-ONSITE

**About Us**

**Ebury is a FinTech success story, po

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