Customer Success Executive

1 month ago


Old Toronto, Canada Havens Alliance Group - Executive & Technology Talent Solutions Full time
p>About Parachute

Predatory lenders are the only choice for over 8 million Canadians who have low credit scores. These high interest loans with hidden fees create a negative spiral that makes it almost impossible to achieve financial stability. p>

Meet Parachute - the Financial Care company - enabling well-being through transformative lending and aiming to become the Noom of Financial Services.

We're on a path to strong sustainable growth, built by a team with deep experience in financial services, behavioral science, and building start-ups.

We look for exceptional people with an entrepreneurial spirit who want to join an innovative and rapidly growing company that is focused on customer success, and that has an incredible social purpose at the core. p>

The ideal candidate will be collaborative, determined, inventive, smart, decisive, able to build strong relationships across the company, identify issues and opportunities, create a vision, and translate that into action for our Customer Success team. They will embrace Parachute's audaciousness and can operate in a diverse and agile environment.

  • A passion for revolutionizing financial services, with a particular interest in financial wellness.
  • A minimum of 3-5 years of experience in the customer-facing customer success field in financial services (specifically around credit).
  • Extraordinary organizational and time management skills.
  • Strong analytical and goal-oriented mindset backed by expert-level project management knowledge and skillset.

Additional qualifications that would be considered an asset:

  • Experience with Microsoft Suite products and intermediate proficiency in Excel.
  • Familiarity with CRM systems (Hubspot) and hands on execution.
  • Experience in social media.
  • Credit counselling accreditation would be an asset (or willing to get certified).
Responsibilities

As the Senior Customer Success Manager, you will play a pivotal role in ensuring the success of our customers. strong>

  • Putting customer success above everything. li>
  • Overseeing customer communications through inbound and outbound calls, emails, and chat platforms.
  • Handling collections for past due accounts to ensure timely payments.
  • Collaborating with the IT team to resolve technical issues efficiently.
  • Ensure excellence in customer success at every stage of the customer journey; li>
  • Building/enhancing customer education and training.
  • Building trust and transparency with customer.
  • Developing highly engaged, healthy customer relationships.


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