Customer Care Manager

3 weeks ago

Greater Toronto Area, Canada Safeline Group of Companies Full time

**Company Background**:
Reco Services, a company within Safeline Group of Companies, provides third party customer care services for the residential construction industry throughout the Greater Toronto Area (GTA) in Ontario, Canada.

**Job Summary**:
**Key Responsibilities**:

- Coordinate and conduct pre-delivery inspections and presentations in accordance with the Tarion new home warranty program and Ontario Building Code
- Respond to the needs of builders and purchasers
- Efficiently complete all necessary documentation and reports
- Manage construction site trades staff and assist teams where/when needed
- Prepare and provide weekly summary reports of inspections and schedules
- Monitor and work directly with the site supervisors and trades staff to ensure PDI items are completed and signed off in a timely manner
- Comply with legal, legislative and corporate safety requirements
- Reporting and correcting deficiencies and coordinating all services and maintenance; ensuring completion of homeowner’s concerns
- Various administrative duties as required
- Coordinate and communicate the progress and status of all projects and trade intervention requirements

**Qualifications**:

- A degree, diploma, or certificate in construction management, business, or a related field
- 5 or more years of experience in a customer service or project management role; (_experience in the construction industry an asset)_
- Experience working in and knowledgeable of construction and trade industries
- Must be knowledgeable with Tarion Warranty and Construction Guidelines
- Experience with PDI
- Effective communication and customer service skills.
- Attention to detail and strong organizational skills.
- Ability to work independently and as part of a team.
- Strong leadership and managerial skills
- Must have own valid driver's G license and access to a vehicle

**What Safeline Group of Companies Offers**:

- Competitive salary and benefits package.
- Opportunity for growth and advancement within the company.
- Collaborative and supportive work environment.
- Professional development opportunities.
- Meaningful and rewarding work that contributes to the growth and success of the company.

If you meet the qualifications and are interested in this exciting opportunity, please submit your resume and cover letter. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
- Reco Services is an equal opportunity employer, and we are committed to fostering a diverse and inclusive workplace. If you require accommodation throughout the recruitment and selection process, we will work with you to meet your needs._

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Work Location: On the road

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