Residential Construction Customer Care Specialist

3 weeks ago

Greater Toronto Area, Canada Safeline Group of Companies Full time

**Company Background**:
Reco Services, a company within Safeline Group of Companies, provides third party customer care services for the residential construction industry throughout the Greater Toronto Area (GTA) in Ontario, Canada.

**Job Summary**:
**Key Responsibilities**:

- Conduct thorough Pre-PDIs and Pre-Delivery inspections on newly constructed homes before occupancy, ensuring all deficiencies are identified and repaired promptly.
- Maintain effective communication with homeowners, ensuring their satisfaction with their new home purchase.
- Manage the completion of deficiency repairs and warranty submissions through a comprehensive database system.
- Collaborate with the Construction department as well as Clients to set monthly client meeting agendas and prepare progress reports.
- Monitor and collaborate with trades staff to ensure timely completion and sign-off of warranty items.
- Adhere to legal, legislative, and corporate safety requirements to ensure a safe working environment.
- Report and address deficiencies promptly, coordinating necessary services and maintenance to address homeowner concerns.
- Perform various administrative duties as needed to support the smooth operation of the department.
- Coordinate and communicate the progress and status of all projects, as well as any trade intervention requirements.
- Generate and provide certificates of completion and possession for all new home buyers.
- Distribute keys and gifts to new home buyers to enhance their experience.
- Provide backup support to all other Customer Care team members when required.
- Fulfill any other duties as requested by the supervisor or management.

**Qualifications**:

- A degree, diploma, or certificate in construction management, business, or a related field
- 1 or more years of experience in a customer service or project management role; (experience in the construction industry an asset)
- Experience working in and knowledgeable of construction and trade industries
- Must be familiar and knowledgeable with Tarion Warranty and Construction Guidelines
- Knowledgeable of the Tarion Construction Performance Guidelines
- Experience with conducting Pre-Delivery Inspections asset
- Effective communication and customer service skills.
- Attention to detail and strong organizational skills.
- Ability to work independently and as part of a team.
- Valid driver's G license and access to a vehicle an asset

**What Safeline Group of Companies Offers**:

- Competitive salary and benefits package.
- Opportunity for growth and advancement within the company.
- Collaborative and supportive work environment.
- Professional development opportunities.
- Meaningful and rewarding work that contributes to the growth and success of the company.

If you meet the qualifications and are interested in this exciting opportunity, please submit your resume and cover letter. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
- Reco Services is an equal opportunity employer, and we are committed to fostering a diverse and inclusive workplace. If you require accommodation throughout the recruitment and selection process, we will work with you to meet your needs._

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Extended health care
- Paid time off
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

Work Location: On the road

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