Customer Care Center Manager
4 weeks ago
Customer Care Manager
High-Rise construction
If you are naturally built to provide a positive impact/results for customer experience, this could be a fantastic opportunity for you. Our client is a very well-known player in the construction industry with a solid reputation. They are very customer focused and are looking for a customer Care Manager to lead, coach and mentor a team of on-site customer care reps. it's busy, it's fast paced, but you're supported.
The customer care manager works in conjunction with Project Management, Construction, Sales and Property Management for all company sites. The Customer Care Manager plays an integral role in relation to the PDI, Occupancy and Audit Phases.
Manage the Customer Care standards / process. Manage the reporting system to monitor completion of all tasks of employees and trades at all times. Clear communication between Project Management, Construction, and Property Management is very important.
~ Schedule and coordinate re-occurring on site meetings between Customer Care and Construction.
~ Stay current on Customer Care practices (Tarion) and the Construction Industry standards.
Construction Customer Care Management.
Expert with Tarion Warranty Program regarding building products, construction details.
Construction management software packages
V alid Driver License and access to a vehicle
Full-Time (8:30am to 5:00pm)
Expected to move from site to site with minimal notice in accordance with company goals.
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