Customer Care Manager
1 week ago
**Responsibilities**:
- Lead a team of customer care specialiststo ensure day-to-day responsibilities are carried out
- Ensure key customer deadlines are met by monitoring, reporting and tracking key customer metrics such as payment dates, registration deadlines and rooming list collection.
- Coaches and leads the sales coordinator team in their daily relationship with the customers
- Monthly reporting on KPIs on team activity and output such as calls answered, customer satisfaction, passenger registration and deposit collection.
- Monitor performance and needs of team members,set quarterly objectives and conduct performance reviews
- Daily recurring responsibilities include:
- Activate/Book quotes and ensure tour contracts are accurate
- Assembleregistration packages and configure customer portal to help facilitatecustomer sign ups
- Answer customer calls and assist with registration, payment and cancellation issues.
- Manage passenger numbers to ensure accuracy using the Web Portal and CRM
- Assist clients by answering any questions and concerns in a professional and friendly matter
- Help with payment collection and requesting invoice from accounts receivable ensuring timely collection of all monies from clients
- Support operationsby collecting outstanding client details necessary for completion of the file
- Collect rooming list assignments and manage specials request from clients
**Additional**
***
**Responsibilitie**
**s**
- Build a very strong technical knowledge of the CRM and other systems the team works with
- Take the lead on executing ad-hoc customer facing communications
**Minimum**
***
**Qualifications**
- University degree or diploma
- Detailed and Process Focused
- Proficient with Microsoft Excel and CRM tools
- Detail and process focused
- Possesses a strong and organized work ethic
- Advanced time management skills
- Excellent communication skills both written and verbal
**Requirements**:
**Responsibilities**:
- Lead a team of customer care specialiststo ensure day-to-day responsibilities are carried out
- Ensure key customer deadlines are met by monitoring, reporting and tracking key customer metrics such as payment dates, registration deadlines and rooming list collection.
- Coaches and leads the sales coordinator team in their daily relationship with the customers
- Monthly reporting on KPIs on team activity and output such as calls answered, customer satisfaction, passenger registration and deposit collection.
- Monitor performance and needs of team members,set quarterly objectives and conduct performance reviews
- Daily recurring responsibilities include:
- Activate/Book quotes and ensure tour contracts are accurate
- Assembleregistration packages and configure customer portal to help facilitatecustomer sign ups
- Answer customer calls and assist with registration, payment and cancellation issues.
- Manage passenger numbers to ensure accuracy using the Web Portal and CRM
- Assist clients by answering any questions and concerns in a professional and friendly matter
- Help with payment collection and requesting invoice from accounts receivable ensuring timely collection of all monies from clients
- Support operationsby collecting outstanding client details necessary for completion of the file
- Collect rooming list assignments and manage specials request from clients
**Additional**
***
**Responsibilitie**
**s**
- Build a very strong technical knowledge of the CRM and other systems the team works with
- Take the lead on executing ad-hoc customer facing communications
**Minimum**
***
**Qualifications**
- University degree or diploma
- Detailed and Process Focused
- Proficient with Microsoft Excel and CRM tools
- Detail and process focused
- Possesses a strong and organized work ethic
- Advanced time management skills
- Excellent communication skills both written and verbal
-
Customer Care Manager
7 months ago
Toronto, Canada Neilson Financial Services Full time**Job Role**: **Who we are?** An internationally tried and tested model of Life Insurance Sales with an ambition to revolutionize Canada’s Customer experience with easy-access, straight forward product offerings via TV and Digital Marketing. Neilson Financial Services is a multi-national Life Insurance intermediary, specializing in product development...
-
Customer Care Manager
7 months ago
Toronto, Canada Neilson Financial Services Full time**Who we are?** An internationally tried and tested model of Life Insurance Sales with an ambition to revolutionize Canada’s Customer experience with easy-access, straight forward product offerings via TV and Digital Marketing. Neilson Financial Services is a multi-national Life Insurance intermediary, specializing in product development and customer...
-
Customer Care Manager
7 days ago
Toronto, Canada MADISON HOMES HOLDINGS Full time**Title**:Customer Care Manager **Department**: Customer Care **Reports to**: Director, Customer Experience **Our History**: The Madison Group is a widely diversified real estate and land development company with extensive experience in building master - planned communities, low-rise and high-rise residential projects and also operates a substantial...
-
Customer Care Manager
6 days ago
Toronto, Canada When I Work Full time**Who We Are**: - We help hourly teams get shift done._ At When I Work, everything we do starts with a mission to make shift work awesome. We deliver on that mission by making every piece of hourly workforce management - scheduling, time tracking, shift trading, team messaging, and more - easy and straightforward for managers and employees alike. The Care...
-
Customer Care Manager
1 week ago
Toronto, Canada Interaxon Full timeAt Interaxon, we develop engaging experiences using brain sensing technology. We are a passionate team of researchers, technical experts and scientists building the world’s leading science-based brain platform to empower personal transformation through human-centred innovation. Our Muse 2 and Muse S headbands are designed to make meditation and sleep...
-
Customer Care Manager
4 months ago
Toronto, Canada Kingdom Development Inc. Full time**Job Summary** - Respond to and provide immediate resolution to purchaser’s concerns. - Prepare, manage and deliver all daily, weekly and monthly reporting to Senior managers as needed on customer care KPI’s and metrics and deficiency tracking. - Manage the Quality Control Inspection (QCI), Pre-Delivery Inspection (PDI) processes, deficiencies &...
-
Customer Care Manager
7 months ago
Toronto, Canada Chelsea Hotel Full timeJob Summary The Customer Care Manager ensures that the customer services function (both external and internal) operates effectively and that the activities are aligned to departmental and Hotel objectives. Provides guidance and supervision to Communications and Customer Care Centre colleagues to ensure the full implementation of the customer services...
-
Customer Care Manager
6 days ago
Toronto, Canada Wakefield Canada Full timeAbout Us Wakefield Canada Inc. is an industry leading Canadian company that manufactures, distributes and markets category-leading products for the automotive, commercial heavy-duty, and industrial markets including Castrol, the #1 brand of passenger car motor oil in Canada, and the “Super Clean” cleaner-degreaser brand. Why Join Us? - Platinum Member,...
-
New Home Inspector
7 months ago
Greater Toronto Area, Canada Fortune Customer Care Professionals Full time**Contract Work Description** **New Home Inspector** **Introduction** We are seeking individuals to conduct new home inspections who can be described as diligent, honest and interested in learning more about the construction industry. As a member of our team, you will have the opportunity to work with a variety of construction sites in Southern Ontario,...
-
New Home Inspector
7 months ago
Greater Toronto Area, Canada Fortune Customer Care Professionals Full time**Contract Work Description** **New Home Inspector** **Introduction** We are seeking individuals to conduct new home inspections who can be described as diligent, honest and interested in learning more about the construction industry. As a member of our team, you will have the opportunity to work with a variety of construction sites in Southern Ontario,...
-
Manager, Customer Care Systems Testing
1 month ago
Toronto, Canada Toronto Hydro Full timeThe Manager, Customer Care Systems Testing, leads a team of business unit resources to conduct business process, user experience and system testing to meet business goals within Customer Care. The incumbent will work in close partnership with internal stakeholders (e.g. Customer Care Operations, Information Technology Team, Regulatory, etc.) to protect the...
-
Vp, Customer Care
8 months ago
Toronto, Canada Toronto Hydro Full timeWe are embracing the challenges of today and creating a high-performing utility of the future through a paced transformation — harnessing the city’s tremendous growth while sustainably modernizing, enhancing the customer experience, and focusing on understanding and supporting key technologies and tools. Toronto Hydro has commenced a multi-phase customer...
-
Enterprise Regional Sales Manager
7 months ago
Toronto, Canada Radware Bot Manager Full timeEnterprise Regional Sales Manager - Toronto - (24000029) **What is the job**: - Prospect for new accounts across all verticals of Financial, Ecommerce, EDU, Gaming and Enterprise - Farm the regional base of active customers - up-selling and cross-selling. - Manage accounts to maintain a strong relationship with Radware and to keep them constantly appraised...
-
Customer Care Technician
9 months ago
Toronto, Canada MADISON HOMES HOLDINGS Full timeTitle Customer Care Technician Department Customer Care Reports to Manager, Customer Care General Description: The Customer Care Technician understands and is committed to the genuine care and outstanding experience of our customers. The Customer Care Technician will report to the Manager, Customer Care and work closely with Site Teams to deliver,...
-
Manager, Customer Care
3 months ago
Toronto, Canada HomeEquity Bank Full timeWHO WE ARE HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse...
-
Customer Care Administrator
7 months ago
Toronto, Canada Shiplake Properties Full timeSalary: Collecdev is seeking a Customer Care Administrator who will be responsible for providing superior customer service and support to homeowners, Collecdev Construction staff, Trade Partners, Pre-Delivery Inspectors and Property Management. Reporting to the Customer Care Manager, the Customer Care Administrator will be self-motivated, energetic, driven...
-
Customer Care Technician
7 days ago
Toronto, Canada MADISON HOMES HOLDINGS Full time**Title**: Customer Care Technician **Department**:Customer Care **Reports to**: Manager, Customer Care **Our History**: The Madison Group is a widely diversified real estate and land development company with extensive experience in building master - planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio...
-
Customer Care Representative
7 months ago
Toronto, Canada MADISON HOMES HOLDINGS Full timeTitle Customer Care Representative Department Customer Care Reports to Manager, Customer Care General Description: The Customer Care Representative is responsible for caring for the needs of the Homeowners through the phase of Occupancy and Post Occupancy warranty needs. Directly supporting the Customer Care Site Office and working very closely with...
-
Customer Care Administrator
7 months ago
Toronto, Canada Shiplake Properties Full timeCollecdev Markee is seeking a Customer Care Administrator who will be responsible for providing superior customer service and support to homeowners, Collecdev Construction staff, Trade Partners, Pre-Delivery Inspectors, and Property Management. Reporting to the Customer Care Manager, the Customer Care Administrator will be a self-motivated, energetic,...
-
Customer Care Representative
3 months ago
Toronto, Canada Baskits INC Full timeJob Title: Seasonal Customer Care Representative **Location**: Opportunity for in-office or remote position Reports to: Customer Service Manager Purpose: As a Customer Care Representative, you will be the main contact for our customers by receiving orders, and handling any inbound calls, concerns, and inquiries as a member of our Head Office call centre....