Customer Care

2 weeks ago


Greater Toronto Area, Canada Menkes Developments Ltd. Full time

**Customer Care Representative Role - Ref #2023-785**

**RESPONSIBILITIES**:
Based at the Customer Care Site Offices for the two projects, the key responsibilities of this role are:

- Perform Quality Assurance, Pre-Delivery, Delivery, 30-day, year-end and Warranty Service Inspections.
- Provide follow-up and issue resolution with clients.
- Make assessments on requests for warranty service using the Tarion Construction Performance Guidelines and the Company’s standards of service and best practice.
- Assist in coordinating the completion of warranty work within Tarion timelines.
- Work in a collaborative manner with the Warranty Service Manager, Construction and Residential Property Management Teams in order to problem-solve.
- Report trends and escalations to Management in a timely manner.
- Participate in the handling of administrative tasks of the Site Office.
- 3+ years of work experience in the Residential Development and/or Construction industry
- At least one year of hands-on work experience conducting warranty inspections for residential units
- Working knowledge of the Tarion policies and regulations and customer service standards for Ontario builders
- Working knowledge of JDE or other warranty software is highly desirable
- Post-secondary
- Strong aptitude for working with clients professionally
- Proficiency with MS Word, Excel and Outlook
- Ability to contribute in a fast-paced, deadline driven team atmosphere
- A positive attitude with a strong focus on supporting team members towards achieving customer satisfaction

As a premier real estate developer in the GTA, this is the opportunity to join a motivate team of professionals and build a career

We thank all applicants for considering Menkes Developments Ltd. as an Employer of Choice, however only those individuals selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Greater Toronto Area, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Residential Development: 1 year (preferred)

Work Location: In person



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