Customer Service Specialist

5 months ago

Dartmouth, Canada Signature Supplements Full time

**Job description**

**Responsibilities**:

- Account Management & Customer Service Team:_
- Input and verify sales orders in QuickBooks, handling exceptions and special notes with accuracy.
- Prepare and verify custom formula estimates.
- Prepare order forms for customers, addressing their individual needs.
- Educate existing customers on Signature policies and promptly handle more complex inquiries.
- Proactively manage backordered products, creating and following up on their status.
- Equip customers with resources like datasheets to answer product-related questions.
- Assist the Customer Service Team during high-demand periods or staff shortages.
- Customer Relationships Management:_
- Spearhead the onboarding process for new customers, guiding them through Signature's introduction, website navigation, and agreements.
- Facilitate account setup for new customers.
- Collaborate on implementing a VIP customer program with discount tiers, evaluating customer discounts based on purchasing volumes.
- Generate customer sales reports, offering valuable insights and recommendations for account growth.
- Assess ordering frequency and volumes to forecast customer needs.
- Collaborate on acquiring new accounts, contributing to strategic approaches.
- Product Development and Innovation:_
- Knowledgeable on industry trends.
- Contribute to the creation of marketing materials, including data sheets, newsletters, and social media content.
- Participate in sponsorship programs and tradeshows to enhance brand visibility.
- Engage in marketing strategy discussions and actively contribute to executing initiatives.

**Requirements/Attributes**:

- Excellent communication skills both written and oral.
- Well-organized with high level of attention to detail.
- Strong Word, Excel and PowerPoint experience would be an asset, as well as experience with Quickbooks.
- A background in Naturopathic Medicine or Natural Nutrition, with knowledge about natural health products and supplements would be considered a tremendous asset.
- Excellent collaboration, organizational, time management, and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions.

This is a full time (40 hours/week) permanent opportunity with two (2) weeks’ vacation per year along with comprehensive employee benefits including personal days, medical coverage, and a Group Savings Plan.

**If you have any significant allergies, asthma or other breathing complications, this job may not be suitable for you.

**Salary**: From $22.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- Day shift

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

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