Customer Experience Specialist

4 months ago


Dartmouth, Canada CJ Limited Full time

The Store Support Centre for Charm Diamond Centres (CJ Limited) is looking for an organized and detail-oriented individual to join our team as a full-time **Customer Experience Specialist** at our location in Dartmouth, NS.

In business since 1972, CJ Limited is the largest independently owned Canadian jewellery company and a Platinum Member of Canada’s Best Managed Companies, operating over 85 stores from coast to coast.

It is our passion for people and jewellery that has led to our success, and we seek like-minded individuals who share our excitement and enthusiasm to join our team.

This Customer Experience Specialist interacts with our online customers and our customers for our brick-and-mortar stores to provide information in response to inquiries about products and services and to handle and resolve complaints. In addition, they will:

- Maintain customer relationships by handling questions and concerns with speed and professionalism
- Resolve customer complaints, manage database records, and coordinate service
- Troubleshoot customer problems
- Receive and send written correspondence
- Handle stressful situations in an appropriate and respectful manner
- Collaborate with other departments and team members
- Provide accurate and friendly customer service in a timely fashion

**Required Skills**:

- 2+ years of past relevant experience
- Dedication to providing outstanding customer service
- Verbal communication - must be able to listen and respond effectively to customers
- The ability to work independently
- Demonstrated experience performing research to resolve complex customer inquiries
- Office administrative skills, accurate keyboarding, and data entry skills
- Positive attitude and an engaging businesslike approach

**Benefits**:

- Paid vacation
- Health & Dental coverage
- Employee Assistance Program
- Retirement Savings Program
- Parking provided
- Employee discount
- Flexible & hybrid work options available

Compensation will commensurate with previous experience and/or education.

CJ Limited is an equal-opportunity employer and we encourage individuals from diverse backgrounds to apply. We employ individuals without regard to race, age, religion, disability, gender, or national origin. Accommodations are available upon request for all individuals with disabilities during the recruitment and selection process.



  • Dartmouth, Nova Scotia, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Dartmouth, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate and informative...


  • Dartmouth, Canada Nova Scotia Association of REALTORS(R) Full time

    **Job Poster** **Member Experience Specialist** **Nova Scotia Association of REALTORS® - Dartmouth, NS** - Full Time_ Are you a Communications/Public Relations professional interested in an opportunity to join a dynamic association and work in the rapidly evolving real estate industry? Do you thrive on customer service and helping steer a positive member...


  • Dartmouth, Canada Eastlink Full time

    Dartmouth, NS Eastlink Eastlink is a family owned, entrepreneurial and innovative Canadian telecommunications company with offices across the country. We take great pride in being a leader in delivering creative, competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a...


  • Dartmouth, Canada 365 Experience Inc Sweet Digs Full time

    **Become Part of the Sweet Digs Family** Step into the world of Sweet Digs, where our decade-long journey as the premier supplier of short-term rentals in Nova Scotia continues to inspire. With a selection of 100 unique properties and a dedicated team of 30, we seamlessly blend Fun, Diversity, and Resilience into our daily operations. We're not just in the...


  • Dartmouth, Canada Moosehead Breweries Limited Full time

    Moosehead Breweries is the last major brewery in Canada still owned by Canadians. Headquartered in Saint John, New Brunswick, the company has been led by the Oland family since 1867. Customer Service Specialists are responsible for educating our customers about beer and our products, serving customers in our retail store and drive thru, and selling...


  • Dartmouth, Nova Scotia, Canada beBee Professionals Full time $30,000 - $50,000

    We are looking for a Customer Service Specialist to provide exceptional service to our customers at our Dartmouth store. Key responsibilities include:Key Responsibilities:Greet and assist customers with their purchases.Maintain knowledge of products and promotions to provide accurate information.Process transactions and handle cash register...


  • Dartmouth, Canada Seaboard Transport Group Full time

    Founded over 55 years ago, the Seaboard Transport Group is a privately-held organization comprised of numerous transport brands across Canada and the United States. Seaboard is a recognized leader in the Bulk Truckload Industry and the recipient of numerous awards for Customer Service, Safety and Innovation. The Seaboard Transport Group of Companies has...


  • Dartmouth, Canada TigerTel Full time

    **Immediately hiring Part Time **Customer Support Specialists** **at TigerTel!** What is a Customer Support Specialist? Our technology allows us to be a virtual extension of our client's teams and to make a direct impact on their everyday operations. If you're a strong typist who loves customer service and talking to people, this is the position for you!...


  • Dartmouth, Canada TigerTel Full time

    **Immediately hiring Full Time** Customer Support Specialists** at TigerTel!** What is a Customer Support Specialist? Our technology allows us to be a virtual extension of our client's teams and to make a direct impact on their everyday operations. If you're a strong typist who loves customer service and talking to people, this is the position for you!...


  • Dartmouth, Canada TigerTel Full time

    **Immediately hiring Full Time** Customer Support Specialists** at TigerTel!** What is a Customer Support Specialist? Our technology allows us to be a virtual extension of our client's teams and to make a direct impact on their everyday operations. If you're a strong typist who loves customer service and talking to people, this is the position for you!...


  • Dartmouth, Canada Seaboard Transport Group Full time

    **Seaboard Armour Transportation and Logistics** - Founded 60 years ago, _**_Seaboard Transport Group (Seaboard) _**_is a privately held organization comprised of numerous transport brands across Canada and the United States, including Moncton-based Armour Transport, and is a recognized leader in the Bulk Truckload Industry. _**_Seaboard _**_has a proven...


  • Dartmouth, Canada Armour Transportation Systems Full time

    **Seaboard Armour Transportation and Logistics** - Founded 60 years ago, _**_Seaboard Transport Group (Seaboard) _**_is a privately held organization comprised of numerous transport brands across Canada and the United States, including Moncton-based Armour Transport, and is a recognized leader in the Bulk Truckload Industry. _**_Seaboard _**_has a proven...


  • Dartmouth, Canada TFI Canada Full time

    In - Office Position Want to work in a challenging and rewarding role for an exciting and growing company in a fun and interesting industry? Enjoy having ice cream, specialty coffee, and pizza available at the office? Come work at TFI. We’re the Eastern Canadian leader in specialty food equipment sales and service, and we provide customers with **The...


  • Dartmouth, Canada Xylem Full time

    Xylem |ˈzīləm| 1) The tissue in plants that brings water upward from the roots; 2) a leading global water technology company. Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water...


  • Dartmouth, Canada Munn Insurance Limited Full time

    We're innovative, progressive, and experiencing off the chart's growth. As one of Atlantic Canada's largest insurance brokers, we're committed to providing exceptional coverage and customer care. Competitive and personalized - we're not your typical insurance provider! To help us keep up with this extraordinary customer growth and fulfil our mandate of...


  • Dartmouth, Canada Wärtsilä Full time

    Customs Compliance Specialist **In this position, you will be responsible for**: - Being the single point of contact in customs matters locally, to internal and external stakeholders (customers) - Relationship with authorities such as local customs - Following up and coordinating customs clearances, incl. brokerage management - Identifying locally...


  • Dartmouth, Canada Big Erics Full time

    **Customer Experience Manager** **Role Overview**: As the customer experience manager, you play a pivotal role in shaping interactions between BEI and its customers. With a focus on enhancing satisfaction and loyalty you will oversee and improve all aspects of the customer journey. The Customer Experience Manager will be tasked with understanding customer...


  • Dartmouth, Nova Scotia, Canada beBee Professionals Full time $30,000 - $45,000

    At beBee Professionals, we are looking for a Professional Customer Support Specialist to join our team. In this role, you will be responsible for providing top-notch support to our customers, helping them with their inquiries and resolving any issues they may encounter.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide...


  • Dartmouth, Canada Parkland Corporation Full time

    At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America....


  • Dartmouth, Canada Total Power Limited Full time

    **Customer Support Specialist** - **We Offer**_ - Competitive Salary - Medical & Dental Benefits Plans - Health Spending & Wellness program - Professional Growth & Development - Life Insurance - Employer RRSP Matching Program - Employee Assistance Program - Disability & Life Insurance **Summary** The Customer Support Specialist is a professional who excels...