Customer Service Representative

3 months ago

Dartmouth, Canada Thinkwell Shift Full time

**About the Employer**:
Thinkwell Shift is a behavior change company specializing in resource conservation. We develop strategies that empower individuals to make lasting changes in their daily lives, conserving essential resources like water, energy, and waste. Our approach involves connecting with customers through diverse strategies to guide their journey toward sustainable choices. At Thinkwell Shift, we seek customer service-oriented individuals who thrive on challenges and are eager to embrace valuable learning experiences.

**Business Navigator Specialist**

We are seeking a highly motivated and eager to learn person to join our team as Energy Efficiency Navigator. In this pivotal role, you will guide property and business owners across Atlantic Canada in retrofitting their homes and businesses for enhanced energy efficiency. Your expertise will drive the successful implementation of energy efficiency and renewable energy projects, providing invaluable advice and assistance to our customers. If you are passionate about helping people and businesses, reducing emissions, optimizing energy use, and developing innovative programs, this is an exceptional opportunity to make a meaningful impact.

**Key Responsibilities**:

- **Customer Service**: Deliver exceptional customer service, consistently meeting the high standards set by Thinkwell Shift and our clients.
- **Customer Consultations**: Engage and collaborate with businesses about rebate programs that can help them save energy and money.
- **Data Collection and Reporting**: Maintain meticulous records of retrofit projects, documenting estimated and actual energy savings and emission reductions. Generate regular reports for stakeholders and contribute to program evaluation.
- **Team Collaboration**: Working in a collaborative team environment and accepting feedback.
- **Task Management**: Efficiently manage multiple project workflows in a dynamic setting, prioritizing key tasks and deliverables.

**Qualifications**:

- **Education and Experience**: A Bachelor's degree, diploma, or equivalent experience in energy systems, sustainability, engineering, environmental science, business, or a related field or related experience..
- **Language Skills**: This position requires the ability to communicate in both written and spoken French language.
- **Soft Skills**: Excellent written and verbal communication and interpersonal skills to engage effectively with property owners, contractors, and team members.
- **Other Requirements**: Driver's license and clean background check.

**Performance Criteria**:
Performance will be evaluated based on factors related to the tasks outlined in the position description, annual major objectives, and special assignments. We measure success through tangible outcomes and positive results.

**Position Competencies**:

- Initiative
- Results Orientation
- French Language skills
- Relationship Building
- Client/Customer Focus
- Interpersonal Skills
- Active Listening
- Organizational/Planning Ability
- Strong Work Ethic
- Analytical Skills
- Problem Solving/Decision Making
- Teamwork
- Integrity

Pay: From $20.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Casual dress
- Company events
- Employee assistance program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: Hybrid remote in Dartmouth, NS B2Y 1C6

Expected start date: 2024-09-30

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