Customer Service Representative

7 months ago

Dartmouth, Canada BMO Financial Group Full time

21 Mic Mac Mall Blvd, #140A Dartmouth Nova Scotia,B3A 4T4

You have a passion for helping others. As a Customer Service Representative, you will support customer requests related to banking services including handling transactions and supporting customers who walk into the branch.

By proactively identifying customer needs and initiating referrals to appropriate team members, you will contribute to the results and the overall experience delivered in the branch. You will look for ways to contribute to the ongoing improvement of the overall branch customer experience.

Key Accountabilities:

- Be a key member of a collaborative and versatile branch & market team
- Welcome warmly customers & meet their banking service needs including transactions, with seamless execution
- Offer advice and guidance on the digital and self-serve options available with the goal of making it easy, simple and fast to bank with BMO
- Review the customer profile and engage customers in a needs based conversation to identify potential opportunities and address every day banking plans and credit card needs
- Initiate referrals to the appropriate team member to ensure that BMO is able to address all of the customer needs
- Take the initiative and find creative approaches to make each customers experience feel personal
- Independently manage, load & reconcile cash transactions between treasury and various branch units (e.g., CRU, etc)
- Follow through on the risk and compliance processes and policies to ensure we safeguard our customers assets, maintain their privacy, act in their best interests, and ensure an effectively run branch
- Protect the Bank's assets and comply with all regulatory, legal and ethical requirements

What were looking for:

- Passionate commitment to helping our customers
- Basic knowledge of specialized sales and business banking solutions to refer to specialists
- A focus on delivering a personal experience to customers
- Resourceful self-starter with courage and confidence to approach customers
- Readiness to collaborate and work in different capacities as part of a team
- Strong interpersonal skills, including the ability to build rapport and connections with customers
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges

Focus:

- Spends up to 100% of time on conversations and requests related to banking services, including handling transactions and supporting customers who walk into the branch.
- May also spend a small amount of time providing operational support for the branch when customer traffic is light

**Skills**:

- Projects a professional presence; proactively engages customers in complete conversations about their personal banking needs; listens actively to understand customer needs, clearly explains potential solutions and their benefit to the customer
- Is collaborative, enjoys helping others and being part of a team
- Identifies opportunities for referrals and makes smooth hand offs to partners in BMO FG

Knowledge:

- High school diploma or equivalent work experience
- Completion of internal BMO training program, including customer experience and conversation training.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers individual needs

Digital Leadership:
**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

  • Customer Service Representative

    7 months ago

    Dartmouth, Canada Bruce Sutherland Associates Limited Full time

    **About us** Bruce Sutherland Associates Limited is a privately owned and operated stocking manufacturer's representative headquartered in Dartmouth, Nova Scotia serving the Atlantic HVAC and Process industry for over 80 years. **Job Brief** We are looking for a customer-focused, proactive Customer Service Representative to be the face and voice of our...

  • Customer Service Representative

    7 months ago

    Dartmouth, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Dartmouth, Canada*** Job Title: Customer Service Representative (Travel) **Job Description**: The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and...

  • Customer Service Representative

    7 months ago

    Dartmouth, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Dartmouth, Canada*** Job Title: Customer Service Representative (Automotive) **Job Description**: The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and...

  • Customer Service Representative

    3 months ago

    Dartmouth, Nova Scotia, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a Customer Service Representative to join our team at beBee Professionals in Dartmouth. As a Customer Service Representative, you will be responsible for providing excellent customer service, taking customer orders, and preparing food items to their specifications.Key Responsibilities:Take customer orders and prepare food items according to...

  • Customer Service Representative

    4 months ago

    Dartmouth, Canada Cleve's Sporting Goods Full time

    **Job description** Cleve’s Source for Sports has been locally owned and operated for over 75 years and we are looking to grow our team! Our Team Sales Division is currently seeking a results-driven Customer Service Representative to join our team. Full time position is available immediately. As a Customer Service Representative (CSR), you will play a...

  • Customer Service Representative

    3 months ago

    Dartmouth, Canada MARITIME PAPER PRODUCTS Full time

    **Customer Service Representative** ***Dartmouth, NS Maritime Paper Products LP is a dynamic, team-oriented company dedicated to delivering excellence in packaging solutions. We believe that hiring exceptional people results in superior products and stronger customer relationships. Our expertise spans in-house graphic and structural design, plate-making,...

  • Customer Service Representative

    2 weeks ago

    Dartmouth, Canada U-Haul Full time

    **START TODAY, GET PAID TODAY! New hires eligible for BONUS!** Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul’s exceptional service, ensuring...

  • Customer Service Representative

    1 day ago

    Dartmouth, Canada U-Haul Full time

    **START TODAY, GET PAID TODAY! New hires eligible for BONUS!** Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul’s exceptional service, ensuring...

  • Customer Service Representative

    4 months ago

    Dartmouth, Canada The Water Shed Full time

    **Customer Service Representative** **Job description** Customer Service Representative will be responsible for: - calling, texting customers to book appointments (repeat and new) - general administrative duties using CRM and other software systems - other duties as required **Job Types**: Full-time, Permanent Pay: $17.00-$19.00 per hour Additional...

  • Customer Service Representative

    7 months ago

    Dartmouth, Canada Chapman Auto Body Full time

    Do you like working in a fast-paced environment, where no two days are the same? We are seeking an experienced full-time Customer Service Representative to join our growing team at Chapman Auto Body. As one of the first points of contact with our customers, your customer service skills need to be second to none with a positive attitude and strong work ethic,...

  • Customer Service Representative

    1 week ago

    Dartmouth, Canada U-Haul Full time

    **Customer Service Representative** Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers...

  • Customer Service Representative

    7 months ago

    Dartmouth, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Dartmouth, Canada*** Job Title: Customer Service Representative (Automotive) **Job Description**: The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and...

  • Customer Service Representative

    4 days ago

    Dartmouth, Canada Chapman Auto Body Full time

    Do you like working in a fast-paced environment, where no two days are the same? We are seeking an experienced full-time Customer Service Representative to join our growing team at Chapman Auto Body. As one of the first points of contact with our customers, your customer service skills need to be second to none with a positive attitude and strong work ethic,...

  • Customer Service Representative

    7 months ago

    Dartmouth, Canada Circle K Full time

    Store 6002337: 646 Main Street, DARTMOUTH, Nova Scotia B2X 1S2 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - ** Employee...

  • Customer Service Representative

    7 months ago

    Dartmouth, Canada Circle K Full time

    Store 6002066: 626 Windmill Road, Dartmouth, Nova Scotia B3B 1B5 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - ** Employee...

  • Customer Service Representative

    6 months ago

    Dartmouth, Canada Circle K Full time

    Store 6002518: 220 Victoria Rd., Dartmouth, Nova Scotia B3A 1W5 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - ** Employee...

  • Customer Service Representative

    7 months ago

    Dartmouth, Canada Circle K Full time

    Store 6002516: 10 Highfield Park Drive, Dartmouth, Nova Scotia B3A 4S8 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - **...

  • Customer Service Representative

    1 day ago

    Dartmouth, Canada U-Haul Full time

    **Location**: 460 Windmill Rd, Dartmouth, Nova Scotia B3A1J7 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Technician, you will work as part of a supportive team to...

  • Customer Service Representative

    1 week ago

    Dartmouth, Canada Astra Agencies LTD Full time

    Work at an organization where you are highly valued for your contribution. We are currently staffing a nationwide organization for entry-level Customer Service Representatives. Customer service is the cornerstone of this business. Studies show that a good experience will inspire customer loyalty in 81% of customers, while 95% of customers who’ve had a...

  • Customer Service Representative

    2 days ago

    Dartmouth, Canada U-Haul Full time

    **START TODAY, GET PAID TODAY! New hires eligible for BONUS!** **Location**:460 Windmill Rd, Dartmouth, Nova Scotia B3A1J7 Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Technician, you will work as part of a supportive team to be...