Customer Service Representative

2 months ago

Dartmouth, Canada BMO Financial Group Full time

1086 Cole Harbour Rd Dartmouth Nova Scotia,B2V 1E7

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.

**Qualifications**:

- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).

**Salary**:
$33,850.00 - $43,500.00

**Pay Type**:
Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a memb

  • Customer Service Representative

    6 months ago

    Dartmouth, Canada Bruce Sutherland Associates Limited Full time

    **About us** Bruce Sutherland Associates Limited is a privately owned and operated stocking manufacturer's representative headquartered in Dartmouth, Nova Scotia serving the Atlantic HVAC and Process industry for over 80 years. **Job Brief** We are looking for a customer-focused, proactive Customer Service Representative to be the face and voice of our...

  • Customer Service Representative

    7 months ago

    Dartmouth, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Dartmouth, Canada*** Job Title: Customer Service Representative (Travel) **Job Description**: The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and...

  • Customer Service Representative

    6 months ago

    Dartmouth, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Dartmouth, Canada*** Job Title: Customer Service Representative (Automotive) **Job Description**: The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and...

  • Customer Service Representative

    2 months ago

    Dartmouth, Nova Scotia, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a Customer Service Representative to join our team at beBee Professionals in Dartmouth. As a Customer Service Representative, you will be responsible for providing excellent customer service, taking customer orders, and preparing food items to their specifications.Key Responsibilities:Take customer orders and prepare food items according to...

  • Customer Service Representative

    3 months ago

    Dartmouth, Canada Cleve's Sporting Goods Full time

    **Job description** Cleve’s Source for Sports has been locally owned and operated for over 75 years and we are looking to grow our team! Our Team Sales Division is currently seeking a results-driven Customer Service Representative to join our team. Full time position is available immediately. As a Customer Service Representative (CSR), you will play a...

  • Customer Service Representative

    2 months ago

    Dartmouth, Canada MARITIME PAPER PRODUCTS Full time

    **Customer Service Representative** ***Dartmouth, NS Maritime Paper Products LP is a dynamic, team-oriented company dedicated to delivering excellence in packaging solutions. We believe that hiring exceptional people results in superior products and stronger customer relationships. Our expertise spans in-house graphic and structural design, plate-making,...

  • Customer Service Representative

    4 months ago

    Dartmouth, Canada The Water Shed Full time

    **Customer Service Representative** **Job description** Customer Service Representative will be responsible for: - calling, texting customers to book appointments (repeat and new) - general administrative duties using CRM and other software systems - other duties as required **Job Types**: Full-time, Permanent Pay: $17.00-$19.00 per hour Additional...

  • Customer Service Representative

    7 months ago

    Dartmouth, Canada Chapman Auto Body Full time

    Do you like working in a fast-paced environment, where no two days are the same? We are seeking an experienced full-time Customer Service Representative to join our growing team at Chapman Auto Body. As one of the first points of contact with our customers, your customer service skills need to be second to none with a positive attitude and strong work ethic,...

  • Customer Service Representative

    6 months ago

    Dartmouth, Canada Webhelp Full time

    **Customer Service/Support** **Location** - Dartmouth, Canada*** Job Title: Customer Service Representative (Automotive) **Job Description**: The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and...

  • Customer Service Representative

    6 months ago

    Dartmouth, Canada Circle K Full time

    Store 6002066: 626 Windmill Road, Dartmouth, Nova Scotia B3B 1B5 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - ** Employee...

  • Customer Service Representative

    7 months ago

    Dartmouth, Canada Circle K Full time

    Store 6002337: 646 Main Street, DARTMOUTH, Nova Scotia B2X 1S2 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - ** Employee...

  • Customer Service Representative

    7 months ago

    Dartmouth, Canada Circle K Full time

    Store 6002516: 10 Highfield Park Drive, Dartmouth, Nova Scotia B3A 4S8 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - **...

  • Customer Service Representative

    6 months ago

    Dartmouth, Canada Strongco Full time

    **Province**: Nova Scotia **Branch**: Dartmouth **Employment Type**: Full Time **Number of Positions**:1 **SUMMARY** The Customer Service Representative (CSR) is responsible for parts & service revenue growth of a specific assigned branch and/or territory through providing a wide variety of after-sales solutions to our customers. **DUTIES AND...

  • Customer Service Representative

    3 months ago

    Dartmouth, Canada TigerTel Full time

    **Immediately hiring Full Time Customer Service Representatives at TigerTel!** Through our dedicated Customer Service Representatives at **TigerTel**, we deliver critical services and create exceptional outcomes for our clients and the many people who count on them. Do you love helping people? You have the opportunity to make a difference and be part of a...

  • Customer Service Representative

    6 months ago

    Dartmouth, Canada AutoCanada Inc. Full time

    **Customer Service Representative** **Dartmouth Collision Centre** **Dartmouth, Nova Scotia, On-Site** **Compensation: $35,000 - $40,000 per year** **Schedule: Monday to Friday, 8 am - 5 pm** **Dartmouth Collision Centre** is looking for a **Customer Service Representative** located in **Dartmouth, Nova Scotia**. We are a growing team with opportunities for...

  • Customer Service Representative

    6 months ago

    Dartmouth, Canada Aabel Fuels Ltd Full time

    Customer Service Representative Responsibilities include, but are not limited to: Answering phones & assisting walk in customers. Taking and inputting walk-in, call-in and website orders & payments. Dispatch & communication with drivers. Use of Excel and other Microsoft Office programs. Strong customer service, communication & multi-tasking skills in a fast...

  • Customer Service Representative

    6 months ago

    Dartmouth, Canada Aabel Fuels Ltd Full time

    Customer Service Representative Responsibilities include, but are not limited to: Answering phones & assisting walk in customers. Taking and inputting walk-in, call-in and website orders & payments. Dispatch & communication with drivers. Use of Excel and other Microsoft Office programs. Strong customer service, communication & multi-tasking skills in a fast...

  • Customer Service Representative

    3 weeks ago

    Dartmouth, Canada Nors Construction Equipment Canada ST, LP Full time

    **SUMMARY** The Customer Service Representative (CSR) is responsible for parts & service revenue growth of a specific assigned branch and/or territory through providing a wide variety of after-sales solutions to our customers. **DUTIES AND RESPONSIBILITIES** - Call on and visit prospect and existing customers to establish a relationship and offer parts &...

  • Customer Service Representative

    3 months ago

    Dartmouth, Canada Recrute Action Full time

    Customer Service RepresentativeAre you passionate about contributing to a growing business, building strong customer relationships, and enhancing your professional experience? Our client in the insurance industry is looking to hire 20 Customer Service Representatives to join their Retirement Services Team. As a Customer Service Representative, you will be...

  • Customer Service Representative

    3 months ago

    Dartmouth, Canada Recrute Action Full time

    Job DescriptionCustomer Service RepresentativeAre you passionate about contributing to a growing business, building strong customer relationships, and enhancing your professional experience? Our client in the insurance industry is looking to hire 20 Customer Service Representatives to join their Retirement Services Team. As a Customer Service Representative,...