Supervisor, Supportive Housing Programs

2 weeks ago

Toronto, Canada WoodGreen Community Services Full time

**Employment Type**:
Full Time, Non-Bargaining Unit

**Work Hours**:
35 hours/week

**Work Setting:
**Onsite

**Application Deadline**:
November 28th, 2023 by 11:59 pm

**Program Overview - Supportive Housing, Community Care**

The Supportive Housing Program provides housing for seniors who have been street involved, experiencing mental health and/or addictions issues. The program provides onsite psychosocial, primary care supports and services including: intensive case management; harm reduction and addiction supports; therapeutic and supportive counseling; 24-hour staffing; assistance with activities of daily living; life skills development; social and recreational activities; volunteer opportunities; and follow up support.

**What You Will Do**
- Support the Manager with implementing the operational responsibilities of programs, services, and initiatives associated with the Supportive Housing Program.
- Provide daily oversight of program staff and support with orientation of staff, training and scheduling.
- Work directly with the program participants to ensure they are meeting program expectations.
- Provide support to staff regarding program issues, team building, and crises incidents through individual meetings with staff and participation in team meetings.
- Support the effective utilization, training, and support of volunteers and students throughout the various programming activities.
- Support the Manager with the planning and implementation of staff development.
- Support the promotion/awareness building of the programs and its services to the immediate and broader community.
- Support in building and maintaining internal and external partnerships and collaborative activities.
- Support in the development of and implements program initiatives, such as food access, peer involvement, and social and recreational and life skills programming.
- Support staff with the development, execution & monthly oversight of Coordinated Care Plans and Case Plans.
- Support in the development of common strategies to address tenancy and building issues.
- Support WoodGreen Housing and Building Services with property management.
- Support the Housing Unit with tenancy issues, including pest control and hoarding.
- Support the Manager with the implementation of program/operational protocols.
- Support the Manager with the implementation of organizational policies and procedures being carried out within all programs areas and services.
- Support the Manager with the implementation of data tracking systems and reporting tools and completion of reports.
- Prepare statistical and program reports for the Manager as requested.
- Ensure that the equity objectives and community development policies of the organization are followed within the programs.
- Participate in regular supervisory sessions with the Manager.
- Engage in training and education to upgrade skills as directed.
- Participate in additional program duties as directed by the Manager/Senior Leadership Team

**What You Bring to the Team**
- Bachelor’s degree in a related field.
- 3+ years of experience implementing programs and working with homeless/vulnerably housed older adults and seniors.
- 3+ years of experience supervising staff, preferably in a unionized environment.
- Effective September 7, 2021, all newly hired employees will be required to provide proof that they have completed an approved course of vaccination against COVID-19 at least 14 days prior to commencing employment or provide documentation to support an exemption based on grounds covered by the Ontario Human Rights Act (i.e. Medical exemption).

**What Will Set You Apart**
- Knowledge of RTA and occupancy agreements, and property management.
- Understanding of homelessness, poverty, mental health and substance use.
- Ability to develop effective services for individuals and communities facing these challenges.
- Exercise excellent judgment, flexibility, creativity, and sensitivity to changing situations/needs.
- Ability to implement program initiatives and build partnerships, with an understanding of program development.
- Excellent interpersonal and communication skills,
- Ability to challenge organizations, staff and tenant communities in a positive/creative way.
- Knowledge of budgets and funding.
- Knowledge of group facilitation and policy development skills.
- Strong conflict resolution, negotiation, and crisis prevention/intervention skills.
- Excellent multi-tasking, time management, writing, and editing skills.
- Strong computer proficiency.

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