Manager, Housing Follow-up Support Program

2 months ago

Toronto, Canada Good Shepherd Ministries Full time

Reporting to the Senior Manager, Shelter, Hospitality, Housing Support Services, the Manager, Follow-up Support Program enhances the dignity and quality of life of Good Shepherd’s clients and visitors by assessing clients in personal crisis and assisting and advising in housing, social assistance, education and other health and social issues. Through the effective supervision and management of the program staff, ensures that justice, equality, dignity, and acceptance of clients is aided by the quality of work in conjunction with statutory agencies and other voluntary bodies to provide comprehensive case management for the clients of Good Shepherd Ministries. Through positive leadership and role modelling, the Manager, Follow-up Support Program is responsible for the demonstration of the Mission, Vision, and Values at work within the Follow-up Support Program and the Good Shepherd Ministries. and Good Shepherd Ministries.

**Duties and Responsibilities**
- To carry out all duties and responsibilities in accordance with the Mission, Vision, and Values of Good Shepherd Ministries.
- To provide a work ethic in leadership and role modelling of behaviours that demonstrates the Mission, Vision, and Values of Good Shepherd Ministries.
- To provide service in a dignified and respectful manner that reflects the charism of Good Shepherd Ministries, and which integrates trauma informed, anti
- oppression/anti-racism frameworks.
- To be familiar with and implement all health and safety rules, regulations, and procedures, particularly with regards to statutory regulation and to the policies of the Good Shepherd Ministries to assure the safety and well being of clients, staff, volunteers, and visitors to Good Shepherd.
- To act as an important communication centre for staff and service users for the efficient and effective communication of information necessary to assist clients in the Follow-up Support Program.
- To hire qualified staff and to maintain effective employee relations consistent with the policies, mission and values of the Good Shepherd as well as the Collective Agreement between Good Shepherd and the Union.
- To motivate and retain qualified staff. To provide effective performance feedback to staff on an ongoing basis to ensure staff are working at a satisfactory performance level; prepare and conduct regular formal performance evaluations and make recommendations for discipline and/or termination where necessary.
- To comply with the established rules of operation, procedures, policies, ethical standards, and code of conduct.
- To comply with work scheduling and attendance requirements according to reasonable policy and practices.
- To respect and protect the confidentiality of service user information, as well as all other information that is sensitive in nature to the operation of the program, the Good Shepherd Ministries, staff, volunteers, and others.
- To consistently present the Good Shepherd Ministries and its services in a positive manner and adhere to customer service guidelines and procedures as established by the Good Shepherd.
- To monitor the city of Toronto’s strategic direction as it relates to Housing and Case Management and advise senior management accordingly.
- To accept referrals from the Coordinated Access team and assign to the Follow-up Support Case Workers in a timely manner and supervise them to proceed through collaborative consultation according to the provided Transfer Process Guidelines
- To ensure the Follow-up Support team provides client-directed, goal-oriented service planning that fosters developing independence, integrates appropriate referrals to community supports and/or long-term case management and embeds comprehensive discharge processes
- To ensure the Follow-up Support team provides services and strategies to stabilize housing for people at risk of homelessness, including landlord mediation, support with navigating the Landlord and Tenant Board (LTB), arrears repayment and re
- housing
- To compile, maintain and provide program statistics and submitting activity data and program outcomes, as required
- To advance the City’s funding priorities, including: o strengthening our relationship with Indigenous communities and advancing reconciliation o focusing on equity o delivering high quality services o reducing chronic homelessness o developing integrated system responses o strengthening and modernizing the sector
- To represent and participate in all meetings and case conferencing processes with follow-up support providers (i.e. monthly case conference meetings) established by the Coordinated Access team, as required.
- To participate in City committees and working groups, if or as required
- To be an integral participant in fundraising activities and grant writing pertaining to the Follow-up Support Program.
- To provide input in preparation of budget and assist in writing project proposal
- To promote networking and alliance building with other agencies for t

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