Customer Service Representative
6 days ago
Customer Service Representative - Starting salary £20,000
Monday - Friday 09:00-17:00
We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.
Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you
You will be part of our Agency & Commission department providing telephony/admin support to Financial Advisers and your colleagues across the business. You will work towards becoming a commission expert across our Aviva Life products with progression into the debt recovery aspect of the role.
We are a complex area and there is a lot to learn but don’t worry, through great training and coaching you’ll be well prepared to support the needs of our financial advisers and your colleagues across the business. You will receive full training and coaching on our systems and products to support you in dealing with complex commission queries which includes repayment of debt.
Skills and experience we’re looking for:
- Excellent communication skills and a great phone manner with the ability to build rapport.
- Be a good fact finder - you will ask the right questions at the right time to really understand what our customers need from you.
- Someone who enjoys working and learning with others around them to deliver fantastic customer service.
- The ability to understand our digital methods and how they can make things simple and quick for our customers.
- A positive, can-do attitude with the ability to have difficult conversations and overcome objections.
What you’ll get for this role:
- Starting salary of £20,000 (depending on location, skills, experience, and qualifications)
- Generous pension (starting level Aviva contributes 8% when you contribute 2%)
- Eligibility for annual performance bonus
- Family friendly parental and carer’s leave
- 25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days
- Up to 40% discount for Aviva products
- Brilliant flexible benefits including electric cars
- Aviva Matching Share Plan and Save As You Earn scheme
- 21 volunteering hours per year
Aviva is for everyone:
We flex locations, hours and working patterns to suit our customers, business, and you.
Most of our people are smart working - spending around 60% of their time in our offices and 40% at home.
To find out more about working at Aviva take a look
here
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