Customer Service Representative

7 months ago

North York, Canada Pollard Windows Inc Full time

**About the Company**
- Pollard Windows Inc. is a 100% owned and operated family business located in Burlington, Ontario. A proud Canadian manufacturer that is engaged in the design, development and marketing and selling of both windows and doors in Canada. Today, Pollard operates out of a 300,000 square foot state-of-the-art manufacturing plant and they are recognized as a leader in new and replacement window manufacturing._

**Job Purpose**

Represent Pollard Windows products and services while working with Customers, Installers, and Salespersons. The role requires strong interpersonal and organizational skills. It also requires commitment to all aspects of interaction and communication with coworkers, building relationships with customers and providing exceptional support to salespersons. This includes answering inquiries on orders, pricing, product, and problem resolution.

**Duties and Responsibilities Include but are not Limited to the Following**:

- Provides in-house support for sales team when a customer requires information or assistance
- Maintains quality customer relations using strong interpersonal communication skills
- Answers customer’s phone calls promptly, efficiently, and with courtesy
- Ensure all customer requests are dealt with in a prompt and friendly manner, following up with them at key points (ex. Reply to them before the day-end, and let them know you are currently working on a solution - providing them with realistic timelines)
- Address customer concerns and enquiries with respect to product and delivery; ensure the customer is receiving the product they have requested and on time (Enter their requests promptly, ask for assistance if a “rush order” is required), perusing the confirmation
- Inform the Outside Sales Representative if you have provided a service to the customer that they should be aware of - this is to maintain communication between the CSR and Outside Sales Rep to ensure consistent service
- Notify the Scheduling Department of any changes or updates to customer delivery schedules
- Rectify customer complaints in a quick manner; keeping customer satisfied with overall service
- Report any customer dissatisfaction/trends to Customer Service Manager for further review
- Maintain business files including binder information, addresses, customer name, builder profiles, etc.
- Maintain accurate specification sheets (daily), confirm shipping schedules including calling customers every morning
- Complete requests for product returns, bringing these requests to the Sales or Customer Service Manager for approval
- Ensure Purchase Orders once received are properly priced and signed
- Ensure deposits and balances are collected before the product is shipped; provide a copy of the Purchase Order to the customer once complete
- Provide support to other CSR’s as needed and as business demands
- Other duties as assigned by Management

**Qualifications**
- College education preferred
- Ability to read customer orders
- Excellent Computer Skills

**Skills Required**:

- Professionalism Both in Person and Over the Phone
- Ability to Use Microsoft Office
- Excellent Attention to Detail
- Keen Listener with a Customer Focus
- Strong Organizational Skills
- Excellent Communication Skills and Ability to Inform Others
- Works Well Under Pressure
- Diligent and Attentive
- Ability to Multitask

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- Vision care

Application question(s):

- What is your salary expectation ?

**Experience**:

- customer service: 2 years (preferred)

Work Location: In person

  • Customer Service Representative

    7 months ago

    North York, Canada Abstract Management Group Full time

    **Abstract Management Group** is a well-renowned customer acquisition, customer support, and business development service provider across the **North York** area. We firmly believe that personalized client and customer interactions bring a world of possibilities, brand loyalty, increased sales revenue, and customer retention. Our Customer Service...

  • Customer Service Representative

    7 months ago

    North York, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level...

  • Customer Service Representative

    4 days ago

    North York, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level...

  • Customer Service Representative

    7 months ago

    North York, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level...

  • Customer Service Representative

    7 months ago

    North York, Canada Fix Network Full time

    **Fix Network is looking for a Customer Service Representative!**: Fix Network is looking for a new **Customer Service Representative** to join our team. The primary focus of the CSR shall be to provide excellent customer service by scheduling and meeting with clients for intake and delivery appointments. The CSR will manage the Load Levelling process as...

  • Customer Service Representative

    2 months ago

    North York, Canada The Workforce Full time

    **Job Summary** **Position**: Customer Service Representative **Type**: Part-time, Temporary (Remote) **Contract Duration**: 3 months **Hours**: 20 hours per week **Salary**: $18.00 per hour We are a growing business seeking an experienced, driven **Customer Service Representative** to join our team. This role is ideal for someone passionate about customer...

  • Customer Service Representative

    15 hours ago

    North York, Canada GFL Environmental Inc. Full time

    GFL is looking to hire a Customer Service Representative based out of our North York office! The Customer Service Representative will assist in selling and promoting GFL’s solid services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. This...

  • Customer Service Representative

    4 days ago

    North York, Canada National Seating & Mobility Full time

    **About NSM** National Seating & Mobility is Canada’s fastest-growing rehab equipment supplier, and we help improve our clients' lives by providing medical equipment solutions for seating and mobility. At NSM, we seek mission-driven team members that can exemplify our HEARTS values: Honour, Excellence, Accountability, Respect, Teamwork and Service....

  • Customer Service Representative

    16 hours ago

    North York, Canada National Seating & Mobility Full time

    **About NSM** National Seating & Mobility is Canada’s fastest-growing rehab equipment supplier, and we help improve our clients' lives by providing medical equipment solutions for seating and mobility. At NSM, we seek mission-driven team members that can exemplify our HEARTS values: Honour, Excellence, Accountability, Respect, Teamwork and Service....

  • Customer Service Representative

    7 months ago

    North York, Canada Fix Network Full time

    **Collision Repair Expert is looking for a Customer Service Representative!**: If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career **A day in the life of a Customer Service Representative at Collision Repair Expert**: - Review client’s vehicles for related and not related...

  • Customer Service Representative

    6 months ago

    North York, Canada Gertex Solutions Inc. Full time

    Come join us at GERTEX Solutions and become a part of an agile, entrepreneurial and family oriented business! We offer high quality packaging solutions and supply resources and have been in business for over 30 years! We specialize in providing shipping supplies, packaging supplies, and automated solutions to businesses and organizations. If you are looking...

  • Customer Service Representative

    7 months ago

    North York, Canada Fix Network Full time

    **Collision Repair Expert is looking for a Customer Service Representative!**: If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career **A day in the life of a Customer Service Representative at Collision Repair Expert**: - Review client’s vehicles for related and not related...

  • Customer Service Representative

    7 months ago

    North York, Canada Handyman Connection of Etobicoke, ON Full time

    **Benefits**: - Bonus based on performance - Competitive salary - Paid time off - Training & development **Job Overview**: Handyman Connection is a fast-growing home improvement firm based in North York, Ontario. Our services span bathroom and kitchen renovations, basement remodels, exterior projects like fences and decks, and plumbing, electrical,...

  • Customer Service Representative

    8 months ago

    North York, Canada Handyman Connection of Etobicoke, ON Full time

    **Benefits**: - Bonus based on performance - Competitive salary - Paid time off - Training & development **Job Overview**: Handyman Connection is a fast-growing home improvement firm based in North York, Ontario. Our services span bathroom and kitchen renovations, basement remodels, exterior projects like fences and decks, and plumbing, electrical,...

  • Customer Service Representative

    4 days ago

    North York, Canada Global Furniture Group Full time

    Global Furniture Group is looking for a detail oriented Customer Service Representative to join our Global Contract division. The position is based 100% on-site at our North York location. **GENERAL ACCOUNTABILITIES** The Customer Service Representative is accountable for ensuring an exceptional experience for our customers through our Canadian dealer...

  • Customer Service Representative

    14 hours ago

    North York, Canada Domino's Full time

    **Full Job Description** Company Description As an Customer Service Representative (CSR), you are the first and sometimes the only person interacting with our Customers. Your contact with every Customer plays an essential role helping us create smiles by making lives easier. Your professionalism and optimism are vital to creating a pleasant experience for...

  • Customer Service Representative

    2 days ago

    North York, Canada Aluminum Window Designs Full time

    With over 30 years in business The Vinyl Window Designs group of companies has become one of the foremost Window companies in the Greater Toronto Region. The group manufacturers and supplies Aluminum and Vinyl windows to both the construction industry and to the residential renovation market. We are currently seeking a Customer Service Representative to add...

  • Customer Service Representative

    2 days ago

    North York, Canada Acara Solutions Full time

    **Acara Solutions is seeking a Customer Service Representative/Order Administrator to assist a well known company.** - This is a contract to direct placement opportunity with room for career growth located in North York. Starting wage is $17-19/hr paid weekly morning schedule Monday-Friday._ **Responsibilities**: - Handle inbound & outbound calls from & to...

  • Customer Services Representative

    7 months ago

    North York, Canada Skilled Jobs Full time

    Job Title: Customer Service Representative Location: Steeles Avenue W and Norfinch Dr Hours: Monday to Friday, 9 am to 5 pm Pay Rate: $18-$21 per hour (depending on experience) **Job Description**: **Responsibilities**: Perform data entry tasks accurately and efficiently. Handle inbound and outbound calls to assist customers with inquiries and provide...

  • Csr - Customer Service Representative

    7 months ago

    North York, Canada 7 auto collision Full time

    **Job Summary** 7 auto collision is looking for a Customer Service Representative to join our team. The Customer Service Representative will play a fundamental role in the customer service experience. **Responsibilities** **Engage in a positive, professional manner with customers, sales representatives, and team members.** - Greet customers and take the...