Customer Service Representative
5 months ago
Central Toronto Veterinary Referral and Emergency Clinic is a 24/7 emergency and referral practice. We pride ourselves on creating a very collaborative, respectful and fun work environment. We are growing our services and hospital and are looking for additional Customer Service Representatives to join our team.
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and ensuring customer satisfaction. This is a full-time position with opportunities for growth and advancement.
- **Hours of Service**_
The CSR supports the CTVRC referral service and emergency services a total of 80 hours over 2 weeks. The schedule may include some weekends.
- **Education**_
High School Diploma, required.
Minimum 2 years of customer service experience in the veterinary industry.
- **Exceptional Performance/ Extra Effort**_
- **Teamwork**_
Works collaboratively with all members of the CTVRC team, patients and families. Act as a resource person to others. Demonstrate initiative in providing support to other team members. Support and facilitate interdisciplinary, patient-focused care.
- **Client Service **_
Demonstrate honesty, respect, fairness and accountability in dealing with others. Maintains information confidentiality and a high ethical work standard. Demonstrate effective written and verbal communication. Uses effective listening skills and is respectful in communication with patients, staff members and the public. Provide excellent, efficient and friendly patient care. Can build a strong rapport with patient, the patient’s family when handling complaints effectively and in a timely manner.
Demonstrate a desire to help or serve the CTVRC patients and their families. Focus efforts on meeting or exceeding the client's needs. Maintain clear interdisciplinary communication, responds to client’s issues in a timely manner, and takes personal responsibility for resolving problems.
- **Employee Efficiency**:_
Completes work assignments willingly, projects a positive attitude to patients, staff and the public. Analyze situations in a systematic way, organizes and sets priorities effectively and works through the problem to completion and generates realistic solutions. Successfully adapts to the clinic’s changing environment on a personal and professional level. Functions effectively within a variety of situations and as an individual or within the team. Seeks advice from other team members as appropriate.
- **Attendance**:_
Is punctual and maintains a satisfactory attendance record.
- **Employee’s Essential (Technical) Skills & Competencies**:_
- Balancing answering a multi-line phone system, appropriately placing clients on brief holds and responding in a systematic and methodical manner
- Triage client inquiries, asking the right questions and escalating the client inquiry to the appropriate staff member as required
- Entering client communication notes in patient management system as needed
- Writing detailed and accurate notations in client records and to staff
- Accept payments for deposits and services rendered, explaining a breakdown of payment, as requested by client; escalate to veterinarian as appropriate
- Ensures a two-way communication between front of house and back treatment room to understand patient load and staffing demands
- Book client appointments according to veterinarians’ calendars and availability
- Strong communication skills, both verbal and written
- Ability to analyze customer needs and provide appropriate solutions
- Experience with data entry and navigating computer systems
- Excellent phone etiquette and interpersonal skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong problem-solving skills and attention to detail
At our clinic, we value our employees' contributions and offer a supportive work environment. We provide opportunities for professional growth and development within the veterinary field.
Please note that this is a paid position. We believe in fair compensation for all employees.
**Job Types**: Full-time, Permanent
Pay: $20.00-$26.00 per hour
Expected hours: 40 per week
**Benefits**:
- Company events
- Dental care
- Discounted Pet products and food
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Discounted Veterinary Care
- Vision care
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Bonus pay
- Overtime pay
Work Location: In person
**Job Types**: Full-time, Permanent
Pay: $20.00-$26.00 per hour
Expected hours: 40 per week
**Benefits**:
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Profit sharing
- Store discount
- Vision care
Flexible Language Requiremen
-
Customer Service Representative
6 months ago
North York, Canada Abstract Management Group Full time**Abstract Management Group** is a well-renowned customer acquisition, customer support, and business development service provider across the **North York** area. We firmly believe that personalized client and customer interactions bring a world of possibilities, brand loyalty, increased sales revenue, and customer retention. Our Customer Service...
-
Customer Service Representative
5 months ago
North York, Canada Good To Great Solutions Full timeAt Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level...
-
Customer Service Representative
6 months ago
North York, Canada Good To Great Solutions Full timeAt Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level...
-
Customer Service Representative
5 months ago
York, Canada Caplan's Appliances Full timeAs a **Customer Service Representative** your role will be vital in ensuring a seamless customer experience. Your responsibilities will include: - Accurately inputting customer information, inquiries, and service requests into our customer service software for future follow-up and tracking. - Contacting clients after service to ensure that their issues have...
-
Customer Service Representative
6 months ago
North York, Canada Fix Network Full time**Fix Network is looking for a Customer Service Representative!**: Fix Network is looking for a new **Customer Service Representative** to join our team. The primary focus of the CSR shall be to provide excellent customer service by scheduling and meeting with clients for intake and delivery appointments. The CSR will manage the Load Levelling process as...
-
Customer Service Representative
2 months ago
York, Canada Goldrich Printpak Inc Full timeWe are searching for a **Customer Service Representative** in ourgrowingfolding carton operation. The role requires a customer-oriented individual to act as a liaison between clients and internal teams, including the sales, production and shipping departments. The primary goal is to maintain high customer satisfaction through accurate and efficient problem...
-
Customer Service Representative
2 weeks ago
North York, Canada The Workforce Full time**Job Summary** **Position**: Customer Service Representative **Type**: Part-time, Temporary (Remote) **Contract Duration**: 3 months **Hours**: 20 hours per week **Salary**: $18.00 per hour We are a growing business seeking an experienced, driven **Customer Service Representative** to join our team. This role is ideal for someone passionate about customer...
-
Customer Service Representative
5 months ago
North York, Canada Sound Insurance Services Full timeRIBO Licensed - 2 + years as a Customer Service Representative - Agency Manager/TAM experience - Strong Customer Skills - Microsoft Word, Excel, Outlook - Excellent Verbal and Written Communication Skills
-
Customer Service Representative
6 months ago
North York, Canada Fix Network Full time**Collision Repair Expert is looking for a Customer Service Representative!**: If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career **A day in the life of a Customer Service Representative at Collision Repair Expert**: - Review client’s vehicles for related and not related...
-
Customer Service Representative
5 months ago
North York, Canada Gertex Solutions Inc. Full timeCome join us at GERTEX Solutions and become a part of an agile, entrepreneurial and family oriented business! We offer high quality packaging solutions and supply resources and have been in business for over 30 years! We specialize in providing shipping supplies, packaging supplies, and automated solutions to businesses and organizations. If you are looking...
-
Customer Service Representative
5 months ago
North York, Canada Fix Network Full time**Collision Repair Expert is looking for a Customer Service Representative!**: If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career **A day in the life of a Customer Service Representative at Collision Repair Expert**: - Review client’s vehicles for related and not related...
-
Customer Service Representative
5 months ago
North York, Canada Handyman Connection of Etobicoke, ON Full time**Benefits**: - Bonus based on performance - Competitive salary - Paid time off - Training & development **Job Overview**: Handyman Connection is a fast-growing home improvement firm based in North York, Ontario. Our services span bathroom and kitchen renovations, basement remodels, exterior projects like fences and decks, and plumbing, electrical,...
-
Customer Service Representative
6 months ago
North York, Canada Handyman Connection of Etobicoke, ON Full time**Benefits**: - Bonus based on performance - Competitive salary - Paid time off - Training & development **Job Overview**: Handyman Connection is a fast-growing home improvement firm based in North York, Ontario. Our services span bathroom and kitchen renovations, basement remodels, exterior projects like fences and decks, and plumbing, electrical,...
-
Customer Services Representative
6 months ago
North York, Canada Skilled Jobs Full timeJob Title: Customer Service Representative Location: Steeles Avenue W and Norfinch Dr Hours: Monday to Friday, 9 am to 5 pm Pay Rate: $18-$21 per hour (depending on experience) **Job Description**: **Responsibilities**: Perform data entry tasks accurately and efficiently. Handle inbound and outbound calls to assist customers with inquiries and provide...
-
Csr - Customer Service Representative
5 months ago
North York, Canada 7 auto collision Full time**Job Summary** 7 auto collision is looking for a Customer Service Representative to join our team. The Customer Service Representative will play a fundamental role in the customer service experience. **Responsibilities** **Engage in a positive, professional manner with customers, sales representatives, and team members.** - Greet customers and take the...
-
Customer Service Representative
5 months ago
North York, Canada People Corporation Full timeWe are seeking a Customer Service Representative to join our BPA team in North York. **The Customer Service Representative will**: - Assist members in a courteous and professional manner to understand their individual benefits and entitlements. Answer member enquiries promptly and accurately whether received in person by phone or mail. Promptly redirect...
-
Customer Service Representative
5 months ago
North York, Canada Mainline Medical Dental Supplies Full timeMainline Medical Dental Supply (MMDS) is hiring a full-time permanent Customer Service Representative. You will work 5 days a week, Monday through Friday, between 8:30 AM - 5 PM. Since its inception, MMDS has distributed healthcare products across North America. We are a family-run business that takes pride in our work and commitment to delivering. We...
-
Customer Service Representative
5 months ago
North York, Canada AWIN Advanced Auto Body Centre Full timeHow would you like to work with one of the most prestigious and well respected automotive groups? Join AWIN! We are a premier network of 24 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business...
-
Customer Service Representative
1 month ago
North York, Canada AWIN Advanced Auto Body Centre Full timeHow would you like to work with one of the most prestigious and well respected automotive groups? Join AWIN! We are a premier network of 24 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business...
-
Customer Service Representative
5 months ago
North York, Canada UniUni (Uni Express Inc.) Full time**Who Are We?** UniUni is a Canadian courier for e-commerce and logistics companies that is full of energy and determination. Our team and technology elevates and streamlines fulfillment services in Canada to meet customers' demanding expectations. With tens of thousands of parcels fulfilled daily, we have established ourselves as a leader in the last mile...