Customer Service Representative
5 months ago
As a **Customer Service Representative** your role will be vital in ensuring a seamless customer experience. Your responsibilities will include:
- Accurately inputting customer information, inquiries, and service requests into our customer service software for future follow-up and tracking.
- Contacting clients after service to ensure that their issues have been resolved to their satisfaction and gathering feedback to continuously improve our services.
- Schedule appliance service for customers and follow up to ensure resolution and satisfaction.
- Respond with empathy and professionalism to a variety of appliance service inquiries.
- **Must be available to work on Saturdays**.
**Skills**:
- Excellent verbal and written communication skills.
- Strong customer service skills with the ability to handle difficult situations with empathy and professionalism.
- Excellent data entry and computer skills.
- Ability to analyze customer needs and provide appropriate solutions.
- Strong phone etiquette and active listening skills.
- Familiarity with the intake methods of major appliance brands to efficiently book and coordinate customer service requests.
Caplan's is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. We believe that hiring people from a wide variety of backgrounds allows our company to grow and learn together while providing excellent customer service to our diverse clientele. We welcome the unique contributions that you can bring to Caplan's.
**Job Types**: Full-time, Permanent
Pay: $48,000.00-$54,000.00 per year
**Benefits**:
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Bonus pay
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 3 years (required)
Work Location: Hybrid remote in York, ON M6N 3S3
-
Customer Service Representative
6 months ago
North York, Canada Abstract Management Group Full time**Abstract Management Group** is a well-renowned customer acquisition, customer support, and business development service provider across the **North York** area. We firmly believe that personalized client and customer interactions bring a world of possibilities, brand loyalty, increased sales revenue, and customer retention. Our Customer Service...
-
Customer Service Representative
5 months ago
North York, Canada Good To Great Solutions Full timeAt Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level...
-
Customer Service Representative
6 months ago
North York, Canada Good To Great Solutions Full timeAt Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level...
-
Customer Service Representative
6 months ago
North York, Canada Fix Network Full time**Fix Network is looking for a Customer Service Representative!**: Fix Network is looking for a new **Customer Service Representative** to join our team. The primary focus of the CSR shall be to provide excellent customer service by scheduling and meeting with clients for intake and delivery appointments. The CSR will manage the Load Levelling process as...
-
Customer Service Representative
2 months ago
York, Canada Goldrich Printpak Inc Full timeWe are searching for a **Customer Service Representative** in ourgrowingfolding carton operation. The role requires a customer-oriented individual to act as a liaison between clients and internal teams, including the sales, production and shipping departments. The primary goal is to maintain high customer satisfaction through accurate and efficient problem...
-
Customer Service Representative
5 months ago
York, Canada Central Toronto Veterinary Referral and Emergency Clinic Full timeCentral Toronto Veterinary Referral and Emergency Clinic is a 24/7 emergency and referral practice. We pride ourselves on creating a very collaborative, respectful and fun work environment. We are growing our services and hospital and are looking for additional Customer Service Representatives to join our team. We are seeking a highly motivated and...
-
Customer Service Representative
2 weeks ago
North York, Canada The Workforce Full time**Job Summary** **Position**: Customer Service Representative **Type**: Part-time, Temporary (Remote) **Contract Duration**: 3 months **Hours**: 20 hours per week **Salary**: $18.00 per hour We are a growing business seeking an experienced, driven **Customer Service Representative** to join our team. This role is ideal for someone passionate about customer...
-
Customer Service Representative
5 months ago
North York, Canada Sound Insurance Services Full timeRIBO Licensed - 2 + years as a Customer Service Representative - Agency Manager/TAM experience - Strong Customer Skills - Microsoft Word, Excel, Outlook - Excellent Verbal and Written Communication Skills
-
Customer Service Representative
6 months ago
North York, Canada Fix Network Full time**Collision Repair Expert is looking for a Customer Service Representative!**: If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career **A day in the life of a Customer Service Representative at Collision Repair Expert**: - Review client’s vehicles for related and not related...
-
Customer Service Representative
5 months ago
North York, Canada Gertex Solutions Inc. Full timeCome join us at GERTEX Solutions and become a part of an agile, entrepreneurial and family oriented business! We offer high quality packaging solutions and supply resources and have been in business for over 30 years! We specialize in providing shipping supplies, packaging supplies, and automated solutions to businesses and organizations. If you are looking...
-
Customer Service Representative
5 months ago
North York, Canada Fix Network Full time**Collision Repair Expert is looking for a Customer Service Representative!**: If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career **A day in the life of a Customer Service Representative at Collision Repair Expert**: - Review client’s vehicles for related and not related...
-
Customer Service Representative
6 months ago
North York, Canada Fix Network Full time**Collision Repair Experts is looking for a Customer Service Representative!**: If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career **A day in the life of a Customer Service Representative at Collision Repair Experts**: - Review client’s vehicles for related and not...
-
Customer Service Representative
5 months ago
North York, Canada Handyman Connection of Etobicoke, ON Full time**Benefits**: - Bonus based on performance - Competitive salary - Paid time off - Training & development **Job Overview**: Handyman Connection is a fast-growing home improvement firm based in North York, Ontario. Our services span bathroom and kitchen renovations, basement remodels, exterior projects like fences and decks, and plumbing, electrical,...
-
Customer Service Representative
6 months ago
North York, Canada Handyman Connection of Etobicoke, ON Full time**Benefits**: - Bonus based on performance - Competitive salary - Paid time off - Training & development **Job Overview**: Handyman Connection is a fast-growing home improvement firm based in North York, Ontario. Our services span bathroom and kitchen renovations, basement remodels, exterior projects like fences and decks, and plumbing, electrical,...
-
Customer Services Representative
6 months ago
North York, Canada Skilled Jobs Full timeJob Title: Customer Service Representative Location: Steeles Avenue W and Norfinch Dr Hours: Monday to Friday, 9 am to 5 pm Pay Rate: $18-$21 per hour (depending on experience) **Job Description**: **Responsibilities**: Perform data entry tasks accurately and efficiently. Handle inbound and outbound calls to assist customers with inquiries and provide...
-
Csr - Customer Service Representative
5 months ago
North York, Canada 7 auto collision Full time**Job Summary** 7 auto collision is looking for a Customer Service Representative to join our team. The Customer Service Representative will play a fundamental role in the customer service experience. **Responsibilities** **Engage in a positive, professional manner with customers, sales representatives, and team members.** - Greet customers and take the...
-
Customer Service Representative
5 months ago
North York, Canada People Corporation Full timeWe are seeking a Customer Service Representative to join our BPA team in North York. **The Customer Service Representative will**: - Assist members in a courteous and professional manner to understand their individual benefits and entitlements. Answer member enquiries promptly and accurately whether received in person by phone or mail. Promptly redirect...
-
Customer Service Representative
5 months ago
North York, Canada Mainline Medical Dental Supplies Full timeMainline Medical Dental Supply (MMDS) is hiring a full-time permanent Customer Service Representative. You will work 5 days a week, Monday through Friday, between 8:30 AM - 5 PM. Since its inception, MMDS has distributed healthcare products across North America. We are a family-run business that takes pride in our work and commitment to delivering. We...
-
Customer Service Representative
5 months ago
North York, Canada AWIN Advanced Auto Body Centre Full timeHow would you like to work with one of the most prestigious and well respected automotive groups? Join AWIN! We are a premier network of 24 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business...
-
Customer Service Representative
1 month ago
North York, Canada AWIN Advanced Auto Body Centre Full timeHow would you like to work with one of the most prestigious and well respected automotive groups? Join AWIN! We are a premier network of 24 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business...