Customer Success Manager
6 months ago
**Who We Are**:
Headquartered in Atlantic Canada with offices across the United States and around the world, Bulletproof has two decades in the security business, protecting its clients’ privacy and data. The company’s footprint now includes users on six continents trusting Bulletproof to secure their identities, networks, data, and devices.
Driven by innovative, empowered and creative teamwork, we build solutions that solve business challenges and deliver overall business improvement for our global clients. At Bulletproof, we are committed to our customers, our team and our communities. Bulletproof's practices include Security and Network Operations Centers, Security Assessment & Audit, Quality Assurance and Testing, Microsoft Consulting, Managed Services, and Product Fulfillment; working together to provide true end-to-end business solutions.
**Why You Should Work With Us**:
At Bulletproof, our people are the core of who we are and what we do. Founded in Atlantic Canada and now operating globally, it’s our people who drive us and who bring us together. We believe that it’s through trusting and empowering our entire team, that we achieve more. Bulletproof was named Microsoft’s global Security Partner of the Year [2021] and Three-peat Microsoft Canada IMPACT Award winner [2019-2021]. Bulletproof is proud to be a Microsoft Gold Partner with twelve gold competencies and a member of the Microsoft Intelligent Security Association. We are committed to helping our customers achieve more securely.
Customer Success Manager
Working closely with Sales, Service Delivery and Our Clients, Customer Success Managers ensure that Bulletproof solutions are meeting customer expectations and continue to solve customer challenges as their business priorities change.
Collaborate with Sales and Service Delivery to plan and organize customer success strategies.
- Partner with Sales & Service Delivery to develop a plan for ensuring Bulletproof is a valued and significant partner; identifying multi-level stakeholders, challenges Bulletproof is solving for the Client, success metrics, milestones, potential areas for growth and potential areas for risk
- Ensure that a plan is in place with each customer for service management, change management and ongoing success as the client’s business goals and challenges evolve
- Orchestrate / quarterback client experiences - throughout the customer’s lifecycle - with various cross-functional teams across Bulletproof (Sales, Solutions Specialists, Project Managers, Success Coaches, Technical Analysts) to support our customers ever evolving needs
- Monitor product adoption and engagement; mining opportunities for deeper engagement as well as identifying any risks to the client's stated business goals
- Collaborate closely with team members to support pilot customers, renewals, and expansion opportunities
Drive retention by demonstrating client successes and value received throughout customer lifecycle
- Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
- Engage with customer executives and other influential stakeholders to identify, define, track and measure the overall impact of our aligned solutions to their organization.
- Ensure business outcomes are being achieved and value (ROI) is created and consistently communicated throughout customer lifecycle
Provide an exceptional level of service that elevates customer satisfaction & turns clients into advocates
- Maximize customer satisfaction by conducting regular check-in calls for tactical items, quarterly health checks and annual strategic business reviews
- Escalate critical customer issues and ensure escalation ownership with internal resources
- Proactively review accounts to identify opportunities to enhance customer experience
- Identify opportunities for customers to act as advocates (e.g. testimonials, case studies)
Establish a trusted/strategic advisor relationship with each customer
- Understand the client's business needs and goals
- Demonstrate advanced insights and understanding of customer’s business/industry
- Provide strategic consultation on best practices
- Advocate on behalf of the client internally
- Function as the Voice of the Customer and provide internal feedback on how Bulletproof can continually improve our processes, services and value for our customers.
**Equal Opportunity Statement**:
Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
-
Manager Customer Success
7 months ago
Winnipeg, Canada Xerox Full time- **Key Responsibilities: **Maintain & Elevate Client Relations**:Act as the pivotal contact for a specified group of active clients, fostering strong, beneficial relationships that are built to last. Partner closely with a designated virtual technology strategy advisor to deliver strategic insights, including the crafting of yearly Managed Services...
-
Customer Success Manager
6 months ago
Winnipeg, Canada Eptura Full time**Who are we**: We’re Eptura — a global worktech company that provides software solutions for workplaces, people, and assets that enable everyone to reach their full potential. Our people are at the heart of everything we do, spanning 11 global offices with 1,000+ employees. Together, we’re dedicated to making workplaces and assets work harder for...
-
Manager Customer Success
7 months ago
Winnipeg, Canada Xerox Full timeGeneral Information Press space or enter keys to toggle section visibility City Winnipeg State/Province Manitoba Country Canada Department Presales & Implementation Date Thursday, May 9, 2024 Working time Full-time Ref# 20033092 Job Level Individual Contributor Job Type Experienced Job Field Presales & Implementation Seniority Level Associate...
-
Resident Manager
1 month ago
Winnipeg, Canada Resident Manager Full time**Overview** The Resident Manager plays a vital role in overseeing the daily operations of the residential property, ensuring a high standard of living for residents while maintaining effective communication and relationships with all stakeholders. This position requires a detail-oriented individual with strong organizational skills and a commitment to...
-
Customer Success Manager
6 months ago
Winnipeg, Canada AFCC Automotive Finance Canada Inc Full timeWho We Are: At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on...
-
Customer Success Manager
7 months ago
Winnipeg, Canada Laivly Full time**About Laivly** We are an ambitious company of curious technologists. We don’t just code, we invent. We don’t just build, we create. We are gamers, sci-fi geeks, and artists. We help the world’s biggest brands discover and leverage Artificial Intelligence, Machine Learning and Digital Automation. **About the Job** The team at Laivly is hiring a...
-
Customer Success Account Manager
8 months ago
Winnipeg, Canada Microsoft Full timeMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Customer Success Team
4 weeks ago
Winnipeg, Canada Cansel Full timeTo display this page you need a browser with JavaScript support. Job Title: Customer Success Team Job Type: Permanent Full Time City, Province, Location: Winnipeg, Manitoba, 1200 Sherwin Road Who we are? Helps clients capture, transform and manage data leading to increased field to finish efficiency and profitability. ...
-
Customer Service Representative
2 months ago
Winnipeg, Canada eCom Customer Care Full time**We are hiring full-time, permanent Customer Service Representatives (CSRs) to join our team! CSRs are responsible for delivering top notch service to clients while promoting a variety of products and services.** **CSRs are responsible to**: - Efficiently and effectively manage high customer call volumes. - Identify and address customer needs, providing...
-
Customer Success Team
4 weeks ago
Winnipeg, Canada Cansel Full timeTo display this page you need a browser with JavaScript support. Job Title:Customer Success TeamJob Type:Permanent Full TimeCity, Province, Location:Winnipeg, Manitoba, 1200 Sherwin RoadWho we are?Helps clients capture, transform and manage data leading to increased field to finish efficiency and profitability.Position SummaryThe Customer Success...
-
Customer Success Supervisor
23 hours ago
Winnipeg, Canada Shutterfly Full time**Description** At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of “Picture Day”, Lifetouch has captured the unique personalities of children and families for more than 85 years. We are looking for a supervisor to support our Customer Success team for...
-
Customer Success Team
7 months ago
Winnipeg, Canada Cansel Full time**Who we are?** Helps clients capture, transform and manage data leading to increased field to finish efficiency and profitability. **Position Summary** At our Manitoba location, the Customer Success Representative is also responsible for day-to-day operations of the branch and will be required to perform shipping and receiving duties. **In this role,...
-
Restaurant Success Manager
3 months ago
Winnipeg, Canada FasTab Full time**Restaurant Success Manager** At FasTab, we’re transforming the future of restaurant payments. FasTab is a rapidly growing tech start-up that’s changing the way restaurants handle transactions and guest experiences. We’re looking for a highly motivated and energetic **Restaurant Onboarding and Success Manager** to join our passionate team focused on...
-
Customer Success Representative, Nat'l Acct
7 months ago
Winnipeg, Canada Safety Express Ltd. Full timeSafety Express Ltd an Aramsco Company has been serving its clients for 35 years in the Abatement, Restoration, and Industrial Safety and Surface Preparation market. We are currently seeking an enthusiastic team player to join our team. **Job Objective**: Our Customer Success Representative, National Accounts is responsible for retention and growth of our...
-
Client Success Manager
6 months ago
Winnipeg, Canada Federal Truck & Trailer Repair Full timeFederal Truck & Trailer Repair is a leading provider of repair and maintenance services for trucks and trailers in Winnipeg, MB. With our commitment to excellence and customer satisfaction, we strive to deliver top-notch services to our clients in the transportation industry. As a Client Success Manager at Federal Truck & Trailer Repair, you will be...
-
Territory Manager
7 months ago
Winnipeg, Canada PRICE INDUSTRIES LIMITED Full time**What We Offer**: - Health and Dental - Employees and their families enjoy flexible benefits options covering an extensive list of medical and dental expenses and services. - Life and Disability - You will be provided with life insurance in a multiple of your salary with an option to purchase additional coverage. - Employee and Family Assistance Program...
-
Client Success Manager
7 months ago
Winnipeg, Canada ChickAdvisor Inc. Full time**About us** We are a fun, dynamic team of entrepreneurial minded individuals. ChickAdvisor Inc is a majority Women Owned business. We are currently searching for a full-time Client Success Manager to join our team. We work with large CPG brands as well as smaller direct to consumer ones to help them build and activate owned communities. Butterly...
-
Print Deployment Coordinator- Customer Success
7 months ago
Winnipeg, Canada WBM TECHNOLOGIES Full timeWBM Technologies LP (WBM) is a Western Canadian leader in the provision of outcome-driven information technology solutions. Here at WBM, we are driven by the communities we are connected to. From a humble Saskatoon storefront in 1950 to becoming one of the most sophisticated IT solution providers in Western Canada today, this motivation has never shifted....
-
Client Success Manager
7 months ago
Winnipeg, Canada 365 Technologies Full time**Summary**: As a Client Success Manager at 365 Technologies, your mission is to strengthen and grow our relationships with our existing managed services clients. Through semi-annual Technology Business Review (TBR) meetings, regular communication and leveraging internal 365 resources your sole purpose will be to ensure the success of our clients, leveraging...
-
Customer Success Specialist
4 months ago
Winnipeg, Canada Ride Time Full timeCustomer Success Specialist - Vehicle Acquisitions **Location**: Ride Time **Position Schedule**: Monday - Tuesday, Thursday - Saturday (Wednesday, Sunday off) **About Ride Time**: At Ride Time, we specialize in acquiring top-quality pre-owned vehicles, and we're proud of our reputation as a trusted brand in the automotive industry. We're looking for...