Customer Success Representative, Nat'l Acct

7 months ago

Winnipeg, Canada Safety Express Ltd. Full time

Safety Express Ltd an Aramsco Company has been serving its clients for 35 years in the Abatement, Restoration, and Industrial Safety and Surface Preparation market. We are currently seeking an enthusiastic team player to join our team.

**Job Objective**:
Our Customer Success Representative, National Accounts is responsible for retention and growth of our existing national account portfolio. Maintaining customer relationships at the branch or franchise level to drive program awareness is a key function of this role. In addition, this role is a central point of contact for national customers working in commercial or complex claims; acting as a liaison between sales and operations to facilitate high-volume and complex logistics. The nature of our business is unpredictability; the work schedule for this position is flexible based on a requirement to be responsive nights and weekends if our customers require immediate assistance.

**Core Competencies**:

- Knowledge of insurance restoration field
- Analytical & Problem Solving
- Relational & Emotional Intelligence
- Strategic thinking & Solutions focused
- Proactive & Results Driven
- Sociability & Empathy
- Collaborative
- Accountable & Dependent

**Key Responsibilities**:

- Align with National Account Manager annually on National Account portfolio, priorities, and sales budgets. Collaborate regularly to track progress and pivot sales plan as necessary to achieve desired results.
- Manage day-to-day sales operations for national account portfolio to achieve set out annual goals.
- Prepare national account reporting quarterly.
- New branch/franchise onboarding for national accounts portfolio including the management of required Initial Equipment Packages (IEP).
- Manage the order flow for commercial/complex claims; order entry, manage backorders or product substitutes, PO collection, invoicing.
- Work collaboratively with the replenishment team to manage the movement of inventory and communicate product usage changes based on large projects.
- Work collaboratively with the operations team to manage day-to-day and emergency shipments.
- Maintain trusted relationships with key on-site buyers by providing a solutions-based sales experience.
- Manage customer contact information and notes in CRM to ensure effective cross-department communication.
- Provide regular feedback on challenges, successes, competitive activities, pricing, products, or service gaps.
- Maintain product and industry knowledge, stay aware and share your insights on industry trend changes.
- Participate in customer events and tradeshows, as required.

**KPIs**:

- Actual sales & gross margin vs. budget
- Proprietary product mix
- Maintaining customer database and sales call notes

**Qualifications**:

- Post-Secondary or certificate in sales or marketing will be an asset
- 3-5 years of direct work experience in Sales, Sales Operations, or Customer Service
- Experience in all aspects of sales, including growth strategies, distribution channel management, account development, and business planning
- Strong knowledge of B2B sales principles, methods, practices, and techniques
- Ability to work under pressure and meet tight deadlines in a fast-paced environment
- Excellent teamwork and team building skills
- Excellent oral and written communication skills
- Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
- Strong problem identification and resolution skills
- Ability to coordinate and organize meetings, exhibits, and other events
- High level of proficiency with ERP and CRM software
- Proficiency with Microsoft Excel and Outlook

**Compensation**:

- Competitive salary based on experience
- Incentive program for sales & margin growth
- 3 weeks’ vacation
- Wellness
- Growth opportunities
- Career Development and tuition reimbursement program
- Health/Dental/Life Benefit programs
- EAP Program
- RRSP Program

**Accessibility**

Safety Express team Inc. is committed to delivering and improving accessibility in employment for all persons with disabilities. Accommodation is available, and will be provided upon request, to applicants with disabilities to enable their participation in the recruitment, assessment, selection and hiring stages. in accordance with Accessibility Standards and the Human Rights Code.

  • Customer Service Representative

    3 days ago

    Winnipeg, Canada eCom Customer Care Full time

    **eCom Customer Care provides top notch customer service to over 200,000 customers around the world per year. With a culture unlike any other in Winnipeg, you can expect a fun, friendly and flexible work environment when you join our growing team. Paired with our extensive benefits package and competitive wage, eCom has become a top choice in Winnipeg for...

  • Customer Service Representative

    2 months ago

    Winnipeg, Canada eCom Customer Care Full time

    **We are hiring full-time, permanent Customer Service Representatives (CSRs) to join our team! CSRs are responsible for delivering top notch service to clients while promoting a variety of products and services.** **CSRs are responsible to**: - Efficiently and effectively manage high customer call volumes. - Identify and address customer needs, providing...

  • Bilingual Customer Service Representative

    2 months ago

    Winnipeg, Manitoba, A3C, Manitoba, Canada Loblaw Companies Ltd - Head Office Full time

    Les candidats référés ne doivent pas postuler directement pour ce poste. Toutes les références de candidats doivent d’abord être soumises dans Workday par un collègue de Loblaw actuel.L’utilisation du masculin à pour but d’alléger le texteVenez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la...

  • Service Sales Fire Acct Rep I

    6 months ago

    Winnipeg, Canada Johnson Controls International Full time

    **Build your best future with the Johnson Controls team** As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries...

  • Customer Service Representative

    23 hours ago

    Winnipeg, Canada Mercedes-Benz Winnipeg Full time

    The new** Pinnacle Collision Centre** is looking for an experienced **Customer Service Representative**! **Pinnacle Collision**, located at 15 Rothwell Street, facing Kenaston Boulevard next to Mercedes-Benz Winnipeg, is a state-of-the-art collision centre, ready for incredible growth this year! You will join a team of Pinnacle employees that are the best...

  • Customer Service Representative

    6 days ago

    Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** **About the Job** We are currently hiring **Inbound Customer Service Representatives!** Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands? We also want people with drive and ambition - people who want a career, not...

  • Customer Service Representative

    6 months ago

    Winnipeg, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Collision and Glass has a new opportunity for a Customer Service Representative to join our team! **Overview**: Reporting to the Fixed Operations Manager, you will act as the body shop's front-line customer relations and service sales representative. The Customer Service Representative's primary responsibility is to provide exceptional...

  • Customer Service Representative

    4 months ago

    Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the Job** We are...

  • Customer Service Representative

    3 months ago

    Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the Job** We are...

  • Customer Success Team

    7 months ago

    Winnipeg, Canada Cansel Full time

    **Who we are?** Helps clients capture, transform and manage data leading to increased field to finish efficiency and profitability. **Position Summary** At our Manitoba location, the Customer Success Representative is also responsible for day-to-day operations of the branch and will be required to perform shipping and receiving duties. **In this role,...

  • Customer Service Representative

    6 months ago

    Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the Job** We are...

  • Asset Protection Representative

    2 months ago

    Winnipeg, Manitoba, A3C, Manitoba, Canada Loblaw Companies Ltd - Head Office Full time

    Les candidats référés ne doivent pas postuler directement pour ce poste. Toutes les références de candidats doivent d’abord être soumises dans Workday par un collègue de Loblaw actuel.L’utilisation du masculin à pour but d’alléger le texteVenez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la...

  • Customer Service Representative

    6 months ago

    Winnipeg, Canada William F. White International Inc. Full time

    **Our Company** **Founded in 1963, William F. White International Inc. (“WFW”), a Sunbelt Rentals Company, is Canada's oldest and largest provider of production equipment to the entertainment industry. With offices across the country, the company services productions of all sizes from coast to coast and houses an extensive state-of-the-art inventory,...

  • Customer Service Representative

    7 months ago

    Winnipeg, Canada William F. White International Inc. Full time

    **Our Company** **Founded in 1963, William F. White International Inc. (“WFW”), a Sunbelt Rentals Company, is Canada's oldest and largest provider of production equipment to the entertainment industry. With offices across the country, the company services productions of all sizes from coast to coast and houses an extensive state-of-the-art inventory,...

  • Customer Service Representative

    3 months ago

    Winnipeg, Canada Crown Auto Group Full time

    Senior Customer Service Representative Crown Autobody and Glass - 1717 Waverly Street Job type: Full Time We are a Winnipeg-based family-owned organization that believes in building relationships, integrity, and teamwork. We take pride in being one of Canada’s Best Managed Companies and one of Aon Hewitt’s Best Employers Platinum level, while...

  • Customer Service Representative

    3 months ago

    Winnipeg, Canada crownautogroup Full time

    Senior Customer Service Representative Crown Autobody and Glass - 1717 Waverly Street **Job type**: Full Time We are a Winnipeg-based family-owned organization that believes in building relationships, integrity, and teamwork. We take pride in being one of Canada's Best Managed Companies and one of Aon Hewitt's Best Employers Platinum level, while providing...

  • Driver- Winnipeg, Canada

    7 months ago

    Winnipeg, Canada Natural Habitat Adventures Full time

    **JOB SUMMARY** **RESPONSIBILITIES** Job responsibilities may include, but are not limited to the following: - Providing a warm welcome to guests arriving to the Winnipeg airport, serving as the first Nat Hab representative they encounter on their tour - Tracking guests' flights and accommodating delays - Assisting guests with mobility issues and any...

  • Customer Success Manager

    7 months ago

    Winnipeg, Canada Eptura Full time

    **Who are we**: We’re Eptura — a global worktech company that provides software solutions for workplaces, people, and assets that enable everyone to reach their full potential. Our people are at the heart of everything we do, spanning 11 global offices with 1,000+ employees. Together, we’re dedicated to making workplaces and assets work harder for...

  • Manager Customer Success

    7 months ago

    Winnipeg, Canada Xerox Full time

    - **Key Responsibilities: **Maintain & Elevate Client Relations**:Act as the pivotal contact for a specified group of active clients, fostering strong, beneficial relationships that are built to last. Partner closely with a designated virtual technology strategy advisor to deliver strategic insights, including the crafting of yearly Managed Services...

  • Customer Service Representative

    6 months ago

    Winnipeg, Canada Herd North America Full time

    **_Steer Towards Success: Become a HERD Customer Service Representative!_** Are trucking anthems like “I’ve been everywhere” or “Convoy” on your road trip playlist? Are you drawn to the sight of powerful rigs? If yes, it’s time to steer your career to HERD, a proud Canadian leader in manufacturing top-tier truck and grille guards! Fleets, truck...