Customer Success Manager

6 months ago


Winnipeg, Canada AFCC Automotive Finance Canada Inc Full time

Who We Are:

At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here:

AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit .

AFC's Core Values:

Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own.

Powered by Passion. We believe that "passion is our superpower" and that every success is built upon the commitment and perseverance of our employees.

Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination.

Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other's efforts. We stand committed to the success of our customers.

What We Offer:

  • Competitive pay

  • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

  • Immediately vested 401K (US) or RRSP (Canada) with company match

  • Paid Vacation, Personal, and Sick Time

  • Paid maternity and paternity leave (US)

  • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

  • Robust Employee Assistance Program

  • Employer paid Leap into Service Day to volunteer

  • Tuition Reimbursement for eligible programs

  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

  • Company culture of internal promotions, diverse career paths, and meaningful advancement

We're Looking For:

We are seeking a Relationship Specialist who enjoys and is energized by building relationships through meaningful interactions with current and prospective customers. You will be part of a local team responsible for providing financing (floorplanning) for independent auto dealers. You will be involved in elevating customer relationships, attracting new business, and growing AFC revenue while balancing risk. The ideal candidate will have three years of experience in customer-facing, sales, or sales support roles.

You Are:

  • Focused on Elevating Relationships: you believe integrity and honesty build long-lasting relationships; connecting with your customers as well as your peers, celebrating their wins, and supporting them through their struggles.

  • Powered by Passion. you are obsessed with customer service and helping our customers realize their unlimited potential. You understand our dealer's success is built upon the commitment and perseverance of your efforts.

  • Vision-Driven. you focus on understanding your customers' future needs and are dedicated to continuous improvement; making it easier for customers to do business while preparing for what's to come.

  • Dedicated. you have an unwavering "people-first" commitment to ensure success and provide support to your customers and team.

You Will:

  • Use critical thinking to assess business and risk situations and make decisions with little oversight.

  • Develop an understanding of customer needs by using customer relationship management (CRM) tools and work queues.

  • Grow the portfolio organically and assist in promotional efforts to new and existing accounts for product campaigns and cross-platform partnerships.

  • Manage, service, and balance risk on customer accounts

  • Manage existing accounts and drive new growth opportunities.

  • Embrace our culture of supporting others' success as they grow in their role.

Must Have's:

  • A minimum of three to five years of experience in customer-facing, sales, or sales support roles.

  • A valid driver's license with reliable and dedicated transportation.

  • Ability and desire to frequently travel within your market to support our current and prospective customer base.

  • Desire and experience working in a multi-faceted environment, effectively managing multiple tasks with a strong focus on productivity and the ability to adapt.

  • Proficiently apply sales expertise, adapt to audiences, maintain curiosity, and effectively resolve core dealer issues.

  • A strong understanding of portfolio management, risk, and new business development.

  • Ability to work independently and autonomously when needed as well as part of a team.

  • Ability to use and understand technology required for your position such as mobile applications and software.

  • High level of accountability towards local goals and business targets.

Nice to Have's:

  • Previous auto industry or financial services experience

  • Experience with Google Workspace, Salesforce, Tableau

Sound like a match? Apply Now - We can't wait to hear from you



  • Winnipeg, Canada Xerox Full time

    - **Key Responsibilities: **Maintain & Elevate Client Relations**:Act as the pivotal contact for a specified group of active clients, fostering strong, beneficial relationships that are built to last. Partner closely with a designated virtual technology strategy advisor to deliver strategic insights, including the crafting of yearly Managed Services...


  • Winnipeg, Canada Eptura Full time

    **Who are we**: We’re Eptura — a global worktech company that provides software solutions for workplaces, people, and assets that enable everyone to reach their full potential. Our people are at the heart of everything we do, spanning 11 global offices with 1,000+ employees. Together, we’re dedicated to making workplaces and assets work harder for...


  • Winnipeg, Canada Xerox Full time

    General Information Press space or enter keys to toggle section visibility City Winnipeg State/Province Manitoba Country Canada Department Presales & Implementation Date Thursday, May 9, 2024 Working time Full-time Ref# 20033092 Job Level Individual Contributor Job Type Experienced Job Field Presales & Implementation Seniority Level Associate...


  • Winnipeg, Canada Bulletproof Solutions Full time

    **Who We Are**: Headquartered in Atlantic Canada with offices across the United States and around the world, Bulletproof has two decades in the security business, protecting its clients’ privacy and data. The company’s footprint now includes users on six continents trusting Bulletproof to secure their identities, networks, data, and...

  • Resident Manager

    1 month ago


    Winnipeg, Canada Resident Manager Full time

    **Overview** The Resident Manager plays a vital role in overseeing the daily operations of the residential property, ensuring a high standard of living for residents while maintaining effective communication and relationships with all stakeholders. This position requires a detail-oriented individual with strong organizational skills and a commitment to...


  • Winnipeg, Canada Laivly Full time

    **About Laivly** We are an ambitious company of curious technologists. We don’t just code, we invent. We don’t just build, we create. We are gamers, sci-fi geeks, and artists. We help the world’s biggest brands discover and leverage Artificial Intelligence, Machine Learning and Digital Automation. **About the Job** The team at Laivly is hiring a...


  • Winnipeg, Canada Laivly Full time

    **About Laivly** We are an ambitious company of curious technologists. We don’t just code, we invent. We don’t just build, we create. We are gamers, sci-fi geeks, and artists. We help the world’s biggest brands discover and leverage Artificial Intelligence, Machine Learning and Digital Automation. **About the Job** The team at Laivly is hiring a...


  • Winnipeg, Canada Microsoft Full time

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...


  • Winnipeg, Canada eCom Customer Care Full time

    **We are hiring full-time, permanent Customer Service Representatives (CSRs) to join our team! CSRs are responsible for delivering top notch service to clients while promoting a variety of products and services.** **CSRs are responsible to**: - Efficiently and effectively manage high customer call volumes. - Identify and address customer needs, providing...


  • Winnipeg, Canada Eptura Full time

    **Job Title**: Partner Success Manager **Location**: Winnipeg, Canada **Who are we**: We’re Eptura — a global worktech company that provides software solutions for workplaces, people, and assets that enable everyone to reach their full potential. Our people are at the heart of everything we do, spanning 11 global offices with 1,000+ employees....


  • Winnipeg, Canada Shutterfly Full time

    **Description** At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of “Picture Day”, Lifetouch has captured the unique personalities of children and families for more than 85 years. We are looking for a supervisor to support our Customer Success team for...

  • Customer Success Team

    7 months ago


    Winnipeg, Canada Cansel Full time

    **Who we are?** Helps clients capture, transform and manage data leading to increased field to finish efficiency and profitability. **Position Summary** At our Manitoba location, the Customer Success Representative is also responsible for day-to-day operations of the branch and will be required to perform shipping and receiving duties. **In this role,...


  • Winnipeg, Canada FasTab Full time

    **Restaurant Success Manager** At FasTab, we’re transforming the future of restaurant payments. FasTab is a rapidly growing tech start-up that’s changing the way restaurants handle transactions and guest experiences. We’re looking for a highly motivated and energetic **Restaurant Onboarding and Success Manager** to join our passionate team focused on...


  • Winnipeg, Canada Safety Express Ltd. Full time

    Safety Express Ltd an Aramsco Company has been serving its clients for 35 years in the Abatement, Restoration, and Industrial Safety and Surface Preparation market. We are currently seeking an enthusiastic team player to join our team. **Job Objective**: Our Customer Success Representative, National Accounts is responsible for retention and growth of our...

  • Client Success Manager

    7 months ago


    Winnipeg, Canada Federal Truck & Trailer Repair Full time

    Federal Truck & Trailer Repair is a leading provider of repair and maintenance services for trucks and trailers in Winnipeg, MB. With our commitment to excellence and customer satisfaction, we strive to deliver top-notch services to our clients in the transportation industry. As a Client Success Manager at Federal Truck & Trailer Repair, you will be...

  • Territory Manager

    7 months ago


    Winnipeg, Canada PRICE INDUSTRIES LIMITED Full time

    **What We Offer**: - Health and Dental - Employees and their families enjoy flexible benefits options covering an extensive list of medical and dental expenses and services. - Life and Disability - You will be provided with life insurance in a multiple of your salary with an option to purchase additional coverage. - Employee and Family Assistance Program...

  • Client Success Manager

    7 months ago


    Winnipeg, Canada ChickAdvisor Inc. Full time

    **About us** We are a fun, dynamic team of entrepreneurial minded individuals. ChickAdvisor Inc is a majority Women Owned business. We are currently searching for a full-time Client Success Manager to join our team. We work with large CPG brands as well as smaller direct to consumer ones to help them build and activate owned communities. Butterly...


  • Winnipeg, Canada WBM TECHNOLOGIES Full time

    WBM Technologies LP (WBM) is a Western Canadian leader in the provision of outcome-driven information technology solutions. Here at WBM, we are driven by the communities we are connected to. From a humble Saskatoon storefront in 1950 to becoming one of the most sophisticated IT solution providers in Western Canada today, this motivation has never shifted....

  • Client Success Manager

    7 months ago


    Winnipeg, Canada 365 Technologies Full time

    **Summary**: As a Client Success Manager at 365 Technologies, your mission is to strengthen and grow our relationships with our existing managed services clients. Through semi-annual Technology Business Review (TBR) meetings, regular communication and leveraging internal 365 resources your sole purpose will be to ensure the success of our clients, leveraging...


  • Winnipeg, Canada Ride Time Full time

    Customer Success Specialist - Vehicle Acquisitions **Location**: Ride Time **Position Schedule**: Monday - Tuesday, Thursday - Saturday (Wednesday, Sunday off) **About Ride Time**: At Ride Time, we specialize in acquiring top-quality pre-owned vehicles, and we're proud of our reputation as a trusted brand in the automotive industry. We're looking for...