Administrative Support

6 days ago

Peterborough, Canada Peterborough Family Health Team Full time

Family Health Teams (FHT) use a patient-centered approach to primary care that brings together doctors, mental health clinicians, nurse practitioners, registered dietitians, registered nurses, registered practical nurses and pharmacists to coordinate the highest possible quality of care for patients
- when they need it - as close to home as possible. FHTs, in collaboration with Family Health Organizations, are a key component of Ontario’s healthcare plan to reduce wait times, improve access to primary care and keep Ontarians healthy.

**Overview**:
We are seeking an Administrative Assistant to support the Unattached Patient Clinics. Reporting to the Peterborough Family Health Team (PFHT) Patient Services Supervisor, the Administrative Assistant is the first contact for patients and is an integral part of a multi-disciplinary team of Interprofessional Healthcare Providers, supporting a Registered Practical Nurse, Nurse Practitioners and Physicians. This is a permanent 0.8 FTE (30 hours per week) working out of Lakefield and Peterborough.

**Responsibilities**:
Working with patients in a health care setting, the person in this role:

- Schedules all patient appointments
- Greets patients upon arrival and advises the RPN of their arrival
- Supports clinicians in their day-to-day clinical duties
- Process OHIP billing
- Completes reminder calls to patients as required/requested to minimize no-shows
- Completes COVID screening calls
- Performs a variety of confidential and non-confidential secretarial duties including word processing, scheduling meetings, relaying messages, processing mail, faxing, and data entry
- Maintains inventory of office supplies
- Attends PFHT meetings as required
- Participates in problem-solving to enhance patient care
- Performs other duties as assigned

**Qualifications**:

- Post-secondary education in a related field such as business administration OR completion of Medical Secretary Course (medical terminology, pharmacology) OR Diploma in Practical Nursing
- Demonstrated effective verbal and written communication, interpersonal and public relations and problem-solving skills
- Previous medical office experience preferred
- Previous experience with Electronic Medical Records preferred
- Experience in telephone triage and booking appointments, preferably in a family medicine practice
- Ability to set priorities and organize work accordingly in a busy office setting with multiple professionals

**Additional benefits of joining the Peterborough Family Health Team**:

- A provincial leader among Family Health Teams in Ontario
- Excellent team/office environment
- Multidisciplinary team expertise
- Organizational commitment to work-life balance
- HOOPP Pension Plan
- Optional Extended Health and Dental Plan
- Life/Disability Insurance Plan
- Health Care spending account
- EAP

**The Peterborough Family Health Team are leaders in advocating for full vaccination against the COVID-19 virus and its variants, for persons who are medically able to receive the vaccination. All applicants should know that PFHT employees are expected to support this position and if medically able, maintain full vaccination.**
- **Application deadline**: February 13, 2024
- **Hours**: Monday to Thursday
- **Expected start date**: As soon as possible
- **Job type**: Permanent
- **Salary**: $19.37 to $21.80 /hour

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