Client Service Clerk
3 weeks ago
Biology/biological sciences, general
- Molecular biology
- Reproductive biology
- or equivalent experience
**Work setting**:
- Office building
- Laboratory
- Shipping company or agency
**Tasks**:
- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Order office supplies and maintain inventory
- Perform general office duties
- Receive and log complaints
- Receive payments
- Sell merchandise
- Record and process patient data
- Prepare bills of lading, invoices and other shipping documents
- Invoice clients
- Arrange for shipping, receiving and storage
- Pack items for shipping and distribution
**Analytical techniques**:
- Cryogenic techniques
- Cryogenics
**Computer and technology knowledge**:
- Database software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- Google Docs
**Work conditions and physical capabilities**:
- Attention to detail
- Fast-paced environment
- Handling heavy loads
- Standing for extended periods
- Tight deadlines
- Work under pressure
**Personal suitability**:
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
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