Medical Call Centre Booking Agent

3 weeks ago


Toronto, Canada Bluewater Imaging Inc. Full time

**We are seeking**:
**a Medical Booking Agent to work at our Call Centre 4 days a week and Saturdays.**

You will report to the Central Booking Supervisor, work with other team members to handle all calls and functions within the central booking department efficiently while providing the best patient care possible.
- Manage multiple phone lines, receiving incoming calls for appointments
- Book patient appointments based on patient needs and clinic room availability
- Respond to online patient requests
- Book patients according to organizational requirements
- Satisfying all patient inquires or directing them to proper staff
- Confirmation of all patient appointments
- Managing incoming faxed requisitions
- Other duties as assigned to support the department

**Qualifications/Skills**
- Recent experience customer service industry or Call Centre experience
- Demonstrated working knowledge in Microsoft Office
- Strong attention to detail and ability to follow instructions
- Comfortable in taking initiative on resolving issues within the scope of responsibility
- Demonstrate professionalism and telephone manners
- Must have a customer-oriented approach

**Job Types**: Full-time, Part-time

Application question(s):

- Do you have Medical Terminology experience?

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location



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