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Inbound Call Centre Agent
6 days ago
We are seeking dedicated Inbound Call Center Representatives to join our team. As a Call Center Agent, you will be the first point of contact for our customers. You will handle inquiries, resolve complaints, and provide information about our products and services. Your role is crucial in ensuring customer satisfaction and loyalty.
**Responsibilities**:
- Answer incoming calls promptly and professionally
- Assist customers with product information, account inquiries, and issue resolution
- Perform data entry accurately and efficiently
- Analyse customer needs to offer appropriate solutions
- Maintain a high level of customer service at all times
- Utilize phone etiquette to ensure positive customer interactions
**Skills**:
- Excellent communication and interpersonal skills
- Strong data entry abilities
- Ability to analyse customer inquiries and provide suitable solutions
- Strong problem-solving abilities and attention to detail.
- Ability to multi-task, set priorities, and manage time effectively.
- Familiarity with phone etiquette practices
Pay: From $39,755.00 per year
**Benefits**:
- Company events
- On-site parking
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Toronto, ON M4P 1E2: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 2024-06-13
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