Itsm Specialist

2 weeks ago

Toronto, Canada Speridian Technologies Canada Inc. Full time

**Who we are at Speridian Technologies**:Speridian is a global business and technology solutions provider, we help clients modernize their businesses through Digital Transformation. At our core, we are an Information technology consulting and services company with a proven track record of solving business challenges with our unique, industry-based consultative approach. We achieve excellent results by partnering with excellent, talented people, and we are currently looking to add to our team.

**Position: ITSM Specialist**

**Required Skills**:

- IBM WebSphere
- Linux, Windows, Solaris and AIX
- IBM HTTP Server,
- Apache HTTP Server
- Oracle eBS

**Responsibilities**:
Provide execute and coordinate ITSM process activities and establish standard methodologies

Provides technical guidance in ITSM processes that relates to: Service Planning, Incident Management, Change Management, Release Management, Service Level, Service Activation, Configuration, Problem management, Availability, Capacity and continuity Management, Training and Reporting.

General Skills:
Knowledge of systems analysis, design, development, configuration, testing release and installation principles, and tools for IT Service Management (ITSM)

Identify technical and change management needs

Knowledge of technology management, network infrastructure, and emerging technologies in the areas of telecommunications, office automation, productivity tools, and information management tools.

Enterprise ITSM/ITIL principles, protocols, processes and standards knowledge

Customer relationship management experience.

**Salary**: $90.00-$100.00 per hour

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Toronto, ON M5G 2C2

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