Technical Specialist

2 weeks ago

Toronto, Canada Toronto Community Housing Full time

Job #:
**7552**
- Division:
**Information Technology Services**
- Vacancy Type:
**Full-time Permanent**
- Affiliation:
**Union: CUPE 79**
- Contract Length:
- Grade:
**Subject to formal evaluation**
- # of Vacancies:
**1**
- Salary/Hourly:
**48.35 - 52.99**
- Work Details (Days/hours):
**35**
- Posted Date:
**2/8/23**
- Existing or New:
**New**
- Deadline to Apply:
**2/22/23**

**Make a difference**

The Information & Technology Services Unit requires a Technical Specialist (Internal Job Title - Technical Support Specialist), who will report to the Manager, Network & Infrastructure. In this position you will provide technical expertise while playing a key role in supporting, delivering and the implementation of infrastructure services and cloud adoption in support of Toronto Community Housing’s network and infrastructure technology environment.

**What you’ll do**
- Provide second level on-site/remote support of LAN/WAN, servers, networking, cloud for users within the Company including the configuration, installation, hardware and software and support
- Support the administer of Azure Cloud foundations and services including cloud backup and recovery
- Identify, document, escalate and manage vulnerability resolutions
- Implement solutions based on best practices and compliance with security and corporate guidelines
- Troubleshoot Cloud related issues to resolve operational issues and restore/optimize services
- Assist with Cyber-Security risk assessments on emerging threats, vulnerabilities and work with IT staff and external vendors to remediate
- Identify, document, escalate, and manage cyber security events/incidents with strict adherence to published policies
- Assists the Manager with the development of project plans, determining requirements, researching, evaluating and recommending solutions to support the infrastructure
- Provide guidance for project team members with respect to specific projects or tasks and monitors progress and results. Ensure project deliverables are completed accurately and on time
- Ensures the performance of the Company's physical data and communications infrastructure and network through the monitoring of performance indicators and troubleshooting connectivity problems
- Escalate issues, problems, risks, and constraints to appropriate parties for clarification and resolution
- Collaborate with Cyber Security Team to ensure proper controls are deployed to cloud services
- Integrate, configure, document and deploy compliant infrastructure and supporting services to cloud platform
- Perform data backup and recovery to ensure the availability and integrity of user data, databases and the network environment
- Develop, maintain and test disaster recovery plans to ensure business continuity
- Implement and maintain infrastructure security policies and procedures adhering with Cybersecurity policy and governance
- Monitor production, development and UAT environments and initiates corrective actions as required
- Analyze and implement new operating system revisions/service packs and security updates to ensure the security and reliability of the corporate infrastructure environment
- Develop deployment and operational support procedures and related documentation
- Provide technical support for corporate development, testing, and training environments
- Advise users of the optimum use and capabilities of their systems/software
- Analyze patterns and trends in problems encountered to identify and address common user issues
- Collaborate with Incident Manager in integrating event management alerts into the incident management tool
- Support IT projects throughout the lifecycle by preparing the development, test, pre-production and production environments and configuring the servers and associated software
- Develop, document, implement, maintain and test business continuity and disaster recovery plans
- Develops and maintains technical documentation and run books for all systems
- Provides guidance and support to other Infrastructure Support Specialists
- Attends the weekly ITSM and Operations Review and the Incident/Problem Review meetings as required
- Participate in after-hours on-call rotation with team members as agreed and scheduled with the Manager
- Some travel may be involved
- Other duties as deemed necessary

**What you’ll need**
- Bachelor’s degree in computer science or equivalent combination of education, certification
- 5+ years of experience in cloud infrastructure administration, developing, coordinating, planning, delivering and deploying cyber security practices hybrid cloud/on-premises environment
- Previous experience with Azure Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) and SaaS
- A solid understanding of enterprise storage, compute and networking technologies
- Working knowledge of Azure Active Directory Connect synchronization software
- Experience supporting MS Exchange and Active Directory at the enterprise and cloud level
- Advanc

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