Retail Operations Coordinator, Toronto Office

4 months ago


Toronto, Canada Tiffany & Co. Full time

**Overview**:
We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery.

Being a part of Tiffany & Co. means being part of a collective vision aligning extraordinary jewels, exceptional craftsmanship, and unwavering commitment to corporate sustainability. We are proud to be a part of an organization that cherishes its rich heritage, while embracing relentless change for the better.

At Tiffany, we uphold the highest standards and live our values in our day-to-day work. Together, we carry on a legacy that transcends time, inspiring others with our remarkable blend of innovation and service excellence.

**As a Tiffany Operations Coordinator you will**:

- Provide operational support for all Tiffany stores across Canada
- Coordinate the communication and in-market implementation of global and regional directives by partnering with store management operations teams and the functional group
- Work closely with Accounts Payable and external vendors
- Review and voucher invoices for Canada Market
- Support administrative duties
- Partner with Market Operations Manager and Operations Director to address questions on policy and procedures
- Point of contact with retail operations professionals to provide guidance and on-site store support as needed
- Escalate IT issues and follow up with regional support for timely resolution
- Demonstrate passion as a Tiffany brand ambassador, providing the Tiffany Touch during every interaction
- Provide exceptional operational support to drive sales and services
- Support with inventory, store visits and audits

**Experience**

Required:

- Three years of experience in retail operations, preferably with a luxury brand
- A college/university degree.
- Experience with, merchandising, client services, administration, and shipping
- Expert Excel, Word, and Power Point skills
- Excellent verbal and written communication
- Flexibility to perform different tasks based on day-to-day business needs
- Proficient in multitasking and effectively managing multiple responsibilities concurrently
- Proven ability to take initiative and proactively identify areas for improvement or new opportunities
- Demonstrated track record of collaboration and working effectively as part of a team
- Skilled in balancing various tasks and priorities to meet deadlines and deliver exceptional results
- Strong problem-solving skills and ability to handle unexpected challenges with a proactive and solution-oriented approach
- Excellent time management skills, allowing for efficient task execution and productivity
- Actively engages in open and effective communication, both written and verbal, with team members and stakeholders
- Ability to travel locally within the Greater Toronto Area for regular store visits
- Ability to work retail store hours including evenings, weekends and holidays
- Must have authorization to work in Canada

Desired:
Preferred experience with Atlas and Opus considered an asset



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