Client Services Coordinator
3 weeks ago
Edmonton Meals on Wheels (EMOW) is seeking a **Full Time, Temporary Client Services Coordinator** to provide essential meal delivery coordination services to those who face challenges in preparing nutritious meals.
**About Edmonton Meals on Wheels**: We are a community-centered non-profit agency, renowned for our outstanding meal services and our innovative engagement with the community through various events, partnerships, and volunteer opportunities. Our mission is to ensure access to quality food and meaningful social connections, and we are in search of a Client Services Coordinator to help us fulfill this commitment.
**Responsibilities**:
- Build and maintain a knowledgeable understanding of safe, efficient operations with respect to EMOW’s administrative tasks, kitchen operations, and meal delivery.
- Respond to telephone, online, and in-person program inquiries, consistently demonstrating a client-centered service approach.
- Maintain accurate client accounts through our client and volunteer management database including client contact information and intake details, delivery schedule, client invoicing and payment transactions, feedback notes, and discharge.
- Communicate between departments to coordinate client service needs.
- Process frozen meals orders and collaborate with kitchen staff to ensure meals are picked and organized for delivery or pick-up.
- Support stocking, product tracking, and sales of frozen meals in on-site merchandiser.
- Participate in occasional meal delivery in the event of short notice volunteer cancellation shortages.
- Any other duties requested by management to support the organization.
**Qualifications**:
- Relevant post-secondary degree with 1-3 years of experience.
- Exceptional data entry skill and strong proficiency in Microsoft Suite Applications.
- Valid Class 5 Driver’s License and a clean driving record.
- Current Police Information Check with Vulnerable Sector Screening.
- Ability to bend, crouch, climb stairs, and lift 30 lbs.
- Highly organized, excellent at time management, and capable of handling multiple projects under tight deadlines.
- Effective communication skills in both verbal and written English.
**Benefits of Working with Us**:
- Make a tangible difference in the lives of individuals facing barriers to nutrition.
- Opportunities for personal and professional development.
- Work within a close-knit team, facing challenges and broadening your skill set.
- Engage with a diverse community of clients and volunteers.
**Salary and Hours**:
- $1,666 - $1,958 on a semi-monthly basis
- 37.5 hours per week, Monday to Friday, excluding statutory holidays.
- Temporary position to April 12, 2024. There may be the possibility of extension.
**Job Types**: Full-time, Fixed term contract
Contract length: 5 months
**Salary**: $3,332.00-$3,916.00 per month
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Licence/Certification:
- class 5 driver's license (preferred)
Work Location: In person
Application deadline: 2023-12-01
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