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Client Services Coordinator

5 months ago

Edmonton, Canada Parkinson Association of Alberta Full time

**I.** **TITLE: Edmonton Client Services Coordinator (CSC)**

**II.** **PURPOSE OF POSITION**:
Office hours are 8:30AM - 4:30PM, Monday through Friday; with some evening and weekends required

**III.** **REPORTS TO**:Operations Manager

**IV.**

**QUALIFICATIONS**:

- Degree or diploma in a Health/Human/Social Services field of study
- Experience with seniors and/or persons with disabilities is considered an asset
- Valid class 5 driver’s license and reliable vehicle
- Be fully vaccinated against Covid-19
- Detail oriented, organized and possess excellent time management skills
- High technical acuity and ability to learn and adapt to new technologies _(including Office 365)_
- Self-motivated with critical thinking
- Empathetic and supportive of others with the ability to set and maintain boundaries
- Must have or be willing to obtain a Vulnerable Sector Check
- Valid First Aid is considered an asset

**V.** **KEY RESPONSIBILITIES**:

- Day-to-day client services
- Maintain a high level of confidentiality
- Provide intake, one-on-one and family support, information, and navigation to clients
- Including, but not limited to exploring issues, teaching self-advocacy skills and techniques, facilitating conversations, providing Parkinson’s and community resource information, and incorporating appropriate interventions
- Develop, coordinate, and facilitate regional/provincial programs _(including, but not limited to support groups, education sessions, and active program options)_ for individuals and families
- Travel between communities for programs, presentations, and events
- Provide technical support with online programs and events as required
- Public presentations to various audiences
- Develop new and maintain existing stakeholder relationships
- Contribute to Organization’s knowledge base through targeted learning opportunities
- General administrative duties
- Utilize a Case Management System (SUMAC) inputting client information/data and providing reports
- Contribute articles for quarterly magazine and provide content/up-to-date information for website/social media
- Students/Volunteers
- Host, mentor, and train students during their work experience
- Complete evaluations and assessments for each student
- Recruit, train and utilize volunteers when/where appropriate
- Track student/volunteer activities and hours
- General PAA
- Attend weekly, bi-weekly, monthly, and annual department/staff meetings as required
- Support all fundraising events as needed
- Support all staff with general direction and day to day queries
- Other duties as assigned

**VI.** **PERFORMANCE STANDARDS**
- Plan and prioritize: Plan activities ahead of time, organize and set priorities, anticipate resources, flexible to meet the requirements of the task
- Follow up: Continually be aware of work status, adhere to time schedules, meet commitments
- Ideas and approaches: Suggest improvements, try new approaches, be willing to experiment, take risks and learn
- Communication: Good auditory, verbal and written skills, understand and follow directions while feeling empowered to offer improvements, take initiative, maintain confidentiality, tact, diplomacy, and respect
- Collaboration: Share and be open to ideas while focused on objectives
- Networking: Build relationships with staff/peers and volunteers

**VII.** **WHAT WE OFFER**
- Starting salary $50,000/year
- Flex time
- A comprehensive benefit plan including health and dental, and a group RRSP plan
- Generous paid time off (vacation and bonus days) and sick days

Pay: From $50,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Schedule:

- Day shift
- Monday to Friday

Work Location: In person