Client Services Coordinator

2 months ago

Edmonton, Canada Workers' Compensation Board- Alberta Full time

**Job Title**:
Client Services Coordinator

**Job Type**:
Temporary Long Term (Fixed Term) / Full time

**Job Location**:
Edmonton, Alberta

Client Services Coordinator

Millard Health

Edmonton, Alberta

Temporary, Long-Term

Do you

aim to be a part of a team that helps injured people get better and get back to life?

want a hybrid role that offers the ability to work both from home and in-office?

value service, care, excellence, trust and fairness?

hope to make a difference?

At WCB-Alberta, we make a meaningful impact in the lives of working Albertans. We are a not-for-profit organization legislated to administer the workers' compensation system for the province. When any Alberta worker is hurt on the job, we are here to help. We provide compensation and benefits for workplace injuries and occupational diseases to over 1.7 million workers.

This position coordinates the intake assessments for all referrals to Millard Health, including making a determination of appropriate services. This may include coordinating any medical diagnostic, imaging or medical assessments recommended by Millard Health Physicians. The position works in collaboration with referral sources, clients, employers, and other stakeholders to ensure timely and appropriate services are coordinated to support return to work.

**Your Client Services Coordinator responsibilities**:
Schedule services for clients. This involves reviewing the referrals to identify and clarify any missing information.
Coordinate appropriate assessments and/or services for clients.
Advise all stakeholders of all appointment dates and times.
Ensure all barriers to participating in services at Millard Health have been addressed and resolved.
Provide private referral sources with information and consultation about Millard Health Program/Services.
Enter data accurately and completely into applicable computer programs.
Participate in various committees focusing on issues related to admission criteria, process, and service delivery.
Provide assistance and support to the rest of the admissions team.

**Your experience and skills**:
University Degree with major in nursing, psychology, social sciences, or other medical focus. Equivalencies may also be considered.
Considerable experience in business or health related environment.
Experience in using databases, Microsoft Outlook, Microsoft Word, Microsoft Teams, and WebEx.
Ability to work independently, in a fast-paced environment, and deal effectively with unusual circumstances/requests is required.
Strong written, oral, and non-verbal communication skills is required.
Fluency in a second language is an asset.

We offer a competitive salary, a comprehensive benefits package, flexible work schedule and hybrid work opportunities that foster a healthy work-life balance. You’ll work with supportive leaders and skilled professionals in a caring and collaborative work environment. For more information, please see our Employee Handbook, available on our website.

**Salary Grade**: 7 ($54,092.00 - $60,070.00 per annum)

This is a temporary, full-time position for approximately six (6) months with the possibility of extension and/or permanency.

We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions, and wages.

**Posted**: April 25, 2023

**Closes**: May 2, 2023

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