Coordinator, Volunteer

3 weeks ago

West Edmonton, Canada Dogs with Wings Assistance Dog Society Full time

**Coordinator, Volunteer & Client Services**

Are you passionate about fostering meaningful connections and creating positive impacts?

Dogs with Wings Assistance Dog Society (DWW) seeking a dynamic individual to step into the role of Coordinator of Client and Volunteer Services.

As the driving force behind our client and volunteer interactions, you'll be responsible for ensuring seamless coordination, exceptional engagement, and a fulfilling experience for all.

Your knack for building strong relationships and your meticulous organizational skills will be key assets as you match dedicated volunteers with opportunities that align with their passions, while also tending to the diverse needs of our valued clients. If you're ready to make a real difference in the lives of both our volunteers and clients, come be a part of our collaborative team dedicated to community growth and empowerment.
- Responsible for ongoing recruitment, interviewing, screening, orientation, and education for volunteers and clients
- Manage a volunteer base of approximately 200 people
- Manage a client base of approximately 200 people
- Receives requests for volunteer services from departments and matches voluntary services to operational needs/requirements
- Coordinate client check-ins, report submissions, and support requests
- Maintains open communication and ongoing informal evaluation with the volunteers and their assigned department
- Provides ongoing encouragement, support, recognition, guidance and direction to volunteers and user departments
- Plans and hosts all volunteer recognition activities, both formal and informal
- Participates in committees as assigned
- Maintains role of liaison and fosters positive interactions with volunteers, clients, and other stakeholder groups
- Keeps informed of current trends and issues in the field of volunteerism through personal and professional education and development opportunities, providing input to administration
- Provides input on volunteer and client expenses to be captured in annual budgets
- Keeps detailed records of volunteer and client information
- Continually maintain and update volunteer and client databases
- Able to travel to multiple sites
- Demonstrates and communicates a strong commitment to the mission and values of the organization
- Knows to assess work needs, prioritize, and adapt to changing routines
- Identifies and makes improvements where necessary; creates efficiencies in processes
- Applies excellent observation skills, determines urgency or reportable incidents
- Demonstrates excellent teaching skills with volunteers and staff
- Works collaboratively and empowers volunteers and staff
- Performs other related duties as assigned

**Skills and Abilities**
- Possesses tact, sound judgment, and discretion
- Strong communication skills, with the ability to build and foster relationships with a wide range of individuals
- Attention to detail and problem-solving skills
- Able to enforce and communicate organizational policies
- Excellent time management skills and ability to prioritize work.

**Qualifications**:

- Diploma or degree in a relevant field
- Proficient in MS Office (MS Word, Excel, PowerPoint, etc.)
- Formal training in Volunteer Management and/or equivalent education and /or experience an asset
- Prior experience as a Volunteer Coordinator or Program Coordinator or other relevant positions focused on enhancing the volunteer or customer experience would be an asset
- Experience in using a volunteer software program is an asset

**FTE Breakdown**:

- Volunteer/Client Management - 75%
- Volunteer Recruitment/ Promotion - 25%

This is a permanent full-time term position (Monday to Friday, 8:30 a.m. to 4:30 p.m.) with some irregular hours from time to time (evenings and weekends) around events and other organizational activities.

Employment Perks & Benefits:

- Competitive base salary
- Health & dental benefits
- Flexible work arrangements/hours
- Professional development opportunities
- Investment Program (one year vested)
- Annual vacation allotment that increases with length of service
- Statutory and General Holidays off
- Holiday closure period between Christmas Eve and New Year's Day
- Dogs with Wings merchandise and apparel
- Costco membership
- Staff discounts on dog food and supplies
- Fitness membership contribution (coming soon)
- Interest free computer/device loan program with flexible payment options (coming soon)

**Application Process**:
To apply, please submit your resume and cover letter by the closing date of Friday, August 25, 2023 (midnight). Please include your base salary expectation in your cover letter. Salary will be commensurate with qualifications and experience.

**Job Types**: Full-time, Permanent

**Salary**: $39,000.00-$48,000.00 per year

**Benefits**:

- Dental care
- On-site parking
- Paid time off

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

Application deadline: 2023-08-25

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