Manager, Quality, Innovation and Learning

2 weeks ago

Brantford, Canada St. Joseph’s Full time

**Job Title: Manager, Quality, Innovation and Learning**

**Employee Group: Non Union**

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**Department: Quality, Innovation, and Learning**

**Reports To: Vice President, Campus of Care**

**JOB SUMMARY**

**Purpose of the role**: The Manager, Quality, Innovation and Learning position is accountable for leading quality, innovation and learning programs across the Campus of Care - LTC, Hospice and Palliative Care Outreach Program. In this role, the Manager will help create a workplace culture that promotes continuous quality improvement, clinical and organizational learning as well as implementation of innovation and clinical best practices. The role drives improvement, innovation and learning and development that will positively affect the performance of departments and enhance our service to the patients and residents we serve. The role supports the delivery of high quality care in collaboration with leadership, staff, physicians, patients and families, in accordance with SJLCB’s mission, vison, values, and policies.

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**KEY ACCOUNTABILITIES & SUCCESS CRITERIA**
- Lead the Quality, Innovation and Learning Team - oversee a small team of professionals, supporting their performance and ensuring on-going development through coaching and individual development.
- Uphold Mission, Vision and Values of the organization and embed a resident, patient - and family
- centred approach in all aspects of the department
- Facilitate groups through process improvement, change management, and project management processes
- Ensure the project deliverables/outcomes for existing and new initiatives are successfully executed and then transitioned to operational partners with a sustainability plan when required
- Lead and/or support the Accreditation Process
- Develop effective and collaborative working relationships with leaders and their teams
- Create reports and communication documents to report on quality improvement and learning programs (including QIPs and other quality metrics)
- Manage multiple projects and priorities at the same time with competing deadlines
- Contribute to a safe, inclusive environment for all
- Lead the design, implementation, and oversight of learning and development programs that advance professional development of leaders and staff
- Lead development and implementation of key strategies to build a learning culture in the organization
- Strengthen relationships with academic institutions and, in partnership with Human Resources and other stakeholders, actively pursue student placements that expose students to underserviced areas/roles in the organization
- Build, maintain, and evaluate a comprehensive orientation program (in collaboration with HR) for new hires to ensure a great new employee experience that yields high levels of new hire engagement
- Manage external vendor relationships for learning and development systems and processes
- Provide coaching on Adult Learning Methodology to support the design and development of blended learning curriculum and delivery in synchronous, asynchronous, in-person and virtual learning environments.to appeal to various learning styles
- Lead incident debriefs and root cause analysis, and when appropriate lead/participate in implementation of system action recommendations derived from these reviews
- Lead implementation of clinical best practice strategies to improve care
- Lead the development and implementation of the Quality Improvement Plan (QIP), including analysis, action planning and reporting in collaboration with non-clinical and clinical program leads.
- Lead capacity building and education in quality improvement methodology across the organization to advance quality and build a culture of sustainable improvement
- Provide leadership, guidance, and planning for quality, innovation and learning initiatives

This position may be required to perform additional related job functions beyond this description.

**QUALIFICATIONS & SKILLS**
- Bachelor’s degree in business, health profession or related discipline
- Understanding of post-acute care, long-term care, palliative care and community-based support services (preferred)
- 3+ years experience in quality improvement/project management, change leadership experience or clinical education in health care. Other industries will also be considered
- Knowledge of performance measurement methods and statistical analysis
- Knowledge of Change Management, LEAN, Quality Improvement & project management principles (preferred)
- Experience using a research-oriented approach to collect, analyze, and interpret data with demonstrated ability to identify and present data-driven insights and trends
- Strong competency in MS Office suite, particularly Microsoft Excel
- Highly effective interpersonal, oral and written communication skills combined with excellent organizational, critical thinking and problem solving skills
- Attention to detail and proven prioritization skills with the ability to manage multiple co

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