Quality Assurance

2 weeks ago

Brantford, Canada Copeland Full time

Major Areas of Accountability: 

Quality Shipping Assurance 

Providing a double check that all large freight shipments meet the Copeland quality standard for packaging. Need an Copeland Quality Shipping Assurance stamp, sticker or tape. Make sure that all packaging and shipping labels be clear, concise and mirror what the packing list indicates. Working closely with the communicator / account manager to ensure that order are shipped as per the requested freight company. Ensuring that all sample product for customer testing is labeled properly and shipped as instructed. Supporting and assisting the shipment of rush / breakdown orders as required.  Providing timely information on weights and dimensions for those customers who pick-up. Supporting the communicator team when shipping information / documents are required.

Special Inspections & Warranty

Work with Customer Communicators to coordinate warranty claims from the customer warranty portal accurately and in a timely manner Issue all special inspection tags and ensure proper process steps are completed and recorded Complete all preliminary inspection testing and work with the Technical team to issue customer inspection reports 

RMA’s and Freight Claims

Support the RMA process for damaged/warranty product (handle quarantine and disposal as needed) Facilitate and submit all required freight claims with Carriers

Participate in Cycle Counting

Doing cycle counts through coordination with cycle count coordinator.

Job Requirements: 

- years of sales/operations experience  College Diploma with a sales/operations background (or equivalent)  Willingness to learn  Strong communication skills  Strength/comfort with Salesforce and DOMO preferred Strength/comfort in Microsoft Excel, SharePoint, and Microsoft Access required  Forklift license is preferred  Experience with Oracle is preferred Authorization to work in Canada - Sponsorship will not be provided for this position

We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to compete and lead in a global economy. Our training programs focus on end-to-end development from onboarding through senior leadership. Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during the annual merit review process. In accordance with the Ontario Employment Standards Act, (ESA), the base salary range for this role is $, - $, CAD annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role. Our success is measured by the positive impact we make on people, our communities, and the world in which we live

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