Quality Assurance Manager

2 weeks ago

Brantford, Canada Barry Callebaut Canada Inc. Full time

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond

**Barry Callebaut is opening a brand new facility in Brantford The plant will open in 2025, we are looking for it's Quality Assurance Manager**

**Job Summary**

The Quality Assurance (QA) Manager is responsible for improving the reliability and the quality of our products by developing and updating the quality assurance system of our Brantford plant. The QA manager will provide leadership and guidance to the Brantford management team relating to food safety and quality management system implementation. The QA manager will ensure all products produced at Brantford meet all product specifications and all regulatory requirements. The QA manager will drive the effort to build a solid quality culture foundation on the shop floor by engaging all Brantford employees.
- Plans, manages, organizes and controls the different activities related to food safety and quality assurance and supports daily with problem resolutions;
- Manages the improvement and the updating of the food safety and quality management systems as defined by the BRC food safety standard;
- Coordinates the internal and external audit programs accordingly to the BRC food safety standard and regulatory requirements as defined by the CFIA;
- Coordinates the internal audit programs according to the GMP (Good Manufacturing Practices), sanitation, HACCP, allergens, co-manufacturers, external warehouse and the external audit program while guiding the clients, the government and the independent auditors;
- Lead the shop floor initiative to drive a culture of quality within all of Brantford employees;
- Supplies the required support to answer to the request of the clients on quality, allergens and/or answers to their surveys;
- Supervises and supports the quality control lab supervisors in personnel management and in accomplishing tests, measurements and controls on a chemistry and micro-biological point of view;
- Manages client complaints: reception, investigation, identifying the causes and the corrective actions, preparing the elements of answers for clients or sales;
- Participates to and supplies the assistance required for the operation continued improvement projects;
- Updates all the necessary data to present the performance indicators to all interested parties;
- Assumes the responsibility for the Quality Assurance budgets;
- Advise and guide site manager and other functional leaders on food safety and quality management system requirements;
- In case of absence of the incumbent, its functions are fulfilled by the Quality Assurance Coordinator or a designate;
- Help maintain product safety by adopting behaviors meeting the established requirements.

**Profile**:
The QA Manager shall have solid technical knowledge in food safety and quality management systems. The QA manager shall have a solid understanding of HACCP principles and can demonstrate skills to implement a successful HACCP program. The QA manager shall have excellent leadership skills, has to be independent, and has the ability to communicate across multiple functions the importance of food safety and quality. The QA manager will have to be well organized, be able to make fact-based decisions to ensure Barry Callebaut products are safe to consume, adhere to all product specifications and regulatory requirements.

**Requirements**:

- Bachelor in Science and Food Technology or « Food Science Degree » or the equivalent;
- A minimum of 8 to 12 years of managerial experience in food safety, quality assurance and HACCP systems;
- Proven experience managing a technical team;
- Solid understanding of microbiology, allergen control and data analysis;
- Strong knowledge of Canadian and US food production regulations;
- Excellent communication skills;
- An asset: Managed a successful BRC certification audit (or GFSI equivalent);
- An asset: Having worked in a Kosher, Rain Forest, Fair Trade, Organic, UTZ, and other certification requirements.

**Personal characteristics**:

- Visionary; vision of the results wanted;
- Rigorous, ferm, diplomatic;
- Leadership and perseverance;
- Experience in the field;
- Good aptitudes in human re

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