Canada - Customer Service Representative

6 months ago

Calgary, Canada Imperial Parking Full time

**Description**:
Customer Service Representative processing written transaction requests from Monthly Parking, Transient customers and stakeholders. Provides consistent and professional customer service in assisting internal and external customers with monthly and daily parking requirements.

**Key Responsibilities**:

- Develop sound critical and decision-making skills necessary to thrive in a fast-paced environment with back-to-back calls while maintaining poise, accuracy, and speed
- Acting as a fast-moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations
- Foster customer success, happiness, and satisfaction by building customer rapport, addressing customer inquiries and complaints, providing empathy, and communicating information
- Embrace performance-based call monitoring, recording, and assessment approach to improve communication, timeliness, and overall satisfaction
- Spark accurate, speedy operation while optimizing voice quality, grammar skills, tone, and proactiveness to improve quality and consistency
- Leverage your knack for technology and attention to detail to foster data integrity by gathering information, composing documents, and inputting data
- Provide comprehensive service and support for Monthly Parking customers, including; potential customers, existing customers and stakeholders.
- Provide comprehensive branch, lot and account maintenance support
- Respond to customer inquiries ensuring customers receive timely resolution and accurate information
- Demonstrate excellent customer service to assist in retaining Monthly Parking customers
- Ensure all customer account information is updated accurately and notes are entered for every transaction.
- Complete and maintain any required paperwork or record keeping methods
- Keep up to date with changes in workflow, policy, and product knowledge.
- Provides support and training to new CSR positions.
- Keeps accurate records and updates all systems with required information.
- Assists other CSR’s with trouble shooting for clients.
- Processes all work orders and meter out reporting and uploads the required documents to the share drive.
- Process hotel voids and enters into wireless system for revenue purposes.
- Prepares and costs out supply orders for all attendant locations and then uploads the required information to the share drive.
- Prepares all Non-registered passes for the location and places them into wireless system for revenue purposes.
- Assist with monthly Guest Passes for the location invoicing purposes.
- Maintains deliverable calendar to ensure all departments meet external deadlines.
- Issue, enter, and track Temporary paper passes as needed
- Answer inbound calls and meet individual Service Level and Quality goals. Acts as first point of contact for both internal and external monthly parking customers
- Provide service for telephone-based customers for sign-ups and maintenance of monthly parking accounts.
- Provide user support/assistance to customers using the web-based interface.
- Complete all after-call work required to finalize a new customer sign-up or modify an account.
- Receive and accurately data enter customer information, credit card and pre-approved payment sign-up information.
- Assist daily parkers with meter out of orders and requests for information
- Other duties as assigned

**Skills, Knowledge and Expertise**:

- Must be at least 18 years of age
- G12/Equivalent
- 1 year Customer service experience in a high-volume, fast-paced environment (ex. Retail, call center), preferred
- 1 year data entry experience equaling 40 WPM
- Knowledge of contact center policies and software, including CRM, phone systems, etc
- Strong work ethic and reliability with professionalism and poise
- Superior interpersonal, verbal, and written communication skills
- Exceptional written oral communication skills
- Strong analytical abilities and sound judgment in decision-making
- Strong attention to detail and high degree of accuracy is key. Fast, accurate and efficient data entry, manipulation and retrieval of data from systems
- Ability to multitask, prioritize, and organize within a structured environment
- Flexibility and adaptability
- Motivated, take initiative and possess strong work ethic
- Ability to respond to customer complaints maintain professionalism at all times
- Conflict resolution
- Exceptional communication, tact and customer service skills. Ability to assist customers with diverse requirements
- Exceptional telephone etiquette
- Ability to successfully and consistently achieve individual and departmental service level goals
- Positive, team-oriented attitude and ability to balance independent workload with broader team goals

**Benefits**:
**(Full-Time Employee Only)**
Medical/Vision

Dental

Life Insurance

AD&D

STD

LTD - _offered based on employee group_

RRSP - _offered based on employee group_

EAP - _offe

  • Customer Service Representative

    3 months ago

    Calgary, Canada Canada Tire Pro Corp Full time

    **Customer Service Representative** **Company Description**: Canada Tire Pro, founded in 2018, we are a Calgary-based tire wholesaler that has experienced rapid growth to become a prominent service provider across the entire Alberta region. **Key Responsibilities**: - Updating customers with ETA's on the arrival of their orders; - Assists all internal and...

  • Sales Representative

    2 months ago

    Calgary, Canada Lufkin Canada Full time

    Based out of Calgary, the** Corporate Sales Representative** will be focused on growing Lufkin’s overall market share and revenue for the Canadian market. Products and services include downhole pumps and rods, automation, Beam Pumping Units (BPU) and associated services. This team member will gain business by building strong relationships through technical...

  • Customer Service Representative

    4 weeks ago

    Calgary, Alberta, Canada MOCHANIC'S AUTO SERVICE Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at MOCHANIC'S AUTO SERVICE.ResponsibilitiesRespond to Customer Inquiries: Provide timely and accurate information to customers regarding their services, addressing any concerns or issues they may have.Arrange Billing and Refunds: Efficiently...

  • Customer Service Representative

    7 months ago

    Calgary, Canada CB Canada Full time

    Customer Service RepresentativeLocation: Calgary, ABRed Arrow is currently looking for a Customer Service Representative to join our north Calgary ticket office. This is a part-time position working between 20 - 30 hours per week. Schedules include both opening and closing shifts with weekend availability required. Hours range from 5:15 am to 7:00 pm.Your...

  • Customer Service Representative

    1 month ago

    Calgary, Alberta, Canada Love Canada Immigration Consultancy Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Love Canada Immigration Consultancy. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, addressing their inquiries, and resolving any issues in a timely and professional manner.Key Responsibilities:Provide...

  • Customer Service Specialist

    2 months ago

    Calgary, Canada Service Experts Canada Full time

    Overview: **Customer Service Specialist** **Reports To**:General Manager and/or Office Manager **Status**: Full-time, Regular **Category**: Customer Service **Location Name**: A1 Chesney **Location Address**: Calgary, AB **Join the team of experts and realize your true potential!** **Why You Should Join the Service Experts Team?** Our team consists...

  • Customer Service Representative

    6 months ago

    Calgary, Canada Kuehne+Nagel Full time

    Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Calgary is branch is looking for a contract Customer Service Representative to join our Contract Logistics team. ** Your Role **:The Customer Service...

  • Customer Service Representative

    6 months ago

    Calgary, Canada Summit Fleet Full time

    Kaizen Automotive Group is one of Canada’s 50 Best Managed Companies and a leader in automotive retail. With a team of nearly 1,250 employees (some of whom are brand new to the company, while others have been with us nearly 30 years) we are always looking to expand and grow our business and are currently looking to add a qualified **CUSTOMER SERVICE...

  • Customer Service Representative

    6 months ago

    Calgary, Canada Brenntag Full time

    **CUSTOMER SERVICE REPRESENTATIVE**: Our team in **Calgary** currently has an opening for a **Customer Service Representative** **YOUR ROLE & RESPONSIBILITIES**: The Customer Service Representative is responsible to provide outstanding customer service to our internal and external customers. The Customer Service Representative will support in driving...

  • Customer Service Representative

    2 months ago

    Calgary, Canada Indigo Park Canada Inc Full time

    Are you an analytical problem solver with a knack for organization and a talent for clear communication? If so, Indigo Park wants you! We're looking for a Costumer Service Representative to bring their skills and enthusiasm. - Monday to Friday - 8 am - 1:30 pm until March 31st 2025 **What Would You Be Doing?** **Customer Service**: - Answer calls of...

  • Customer Service Representative

    2 weeks ago

    Calgary, Canada Indigo Park Canada Inc Full time

    Are you an analytical problem solver with a knack for organization and a talent for clear communication? If so, Indigo Park wants you! We're looking for a Costumer Service Representative to bring their skills and enthusiasm. **Schedule** - Monday to Friday - 11:00 am to 7:00 pm **What Would You Be Doing?** **Customer Service**: - Assist customers with...

  • Customer Service Representative

    2 weeks ago

    Calgary, Canada Indigo Park Canada Inc Full time

    Are you an analytical problem solver with a knack for organization and a talent for clear communication? If so, Indigo Park wants you! We're looking for a Casual Costumer Service Representative to bring their skills and enthusiasm. **This is a Casual position that requires open availability on Saturdays, Sundays, Mondays, and Tuesdays, with shifts that may...

  • Customer Service Representative

    2 months ago

    Calgary, Canada Indigo Park Canada Inc Full time

    Are you an analytical problem solver with a knack for organization and a talent for clear communication? If so, Indigo Park wants you! We're looking for a Costumer Service Representative to bring their skills and enthusiasm. **Schedule** - Monday to Friday - 6:00 am to 2:30 pm **What Would You Be Doing?** **Customer Service**: - Answer calls of general...

  • Customer Service Representative

    3 weeks ago

    Calgary, Canada U-Haul Full time

    **Customer Service Representative**: Need to be available on weekends. Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...

  • Customer Service Representative

    6 months ago

    Calgary, Canada Crystal Glass Canada Ltd. Full time

    _**CRYSTAL GLASS is currently recruiting for a Full Time position; Customer Service Representative for our Calgary SE, AB location. **_ **Responsibilities**: - assisting customers with inquires, booking appointments and taking payments for services provided - working in team environment with manager and installers - Answering customer inquiries on the...

  • Customer Service Representative

    6 months ago

    Calgary, Canada Firefly Solar Inc. Full time

    **Job Summary** Are you passionate about renewable energy and looking to make a significant impact on the environment? Do you thrive in face-to-face interactions and have a gift for generating genuine interest in solar energy solutions? If so, we have an exciting opportunity for you to join our top solar company in Western Canada as a Solar Sales...

  • Customer Service Representative

    6 months ago

    Calgary, Canada Firefly Solar Inc. Full time

    **Job Summary** Are you passionate about renewable energy and looking to make a significant impact on the environment? Do you thrive in face-to-face interactions and have a gift for generating genuine interest in solar energy solutions? If so, we have an exciting opportunity for you to join our top solar company in Western Canada as a Solar Sales...

  • Customer Service Representative

    6 months ago

    Calgary, Canada Firefly Solar Inc. Full time

    **Job Summary** Are you passionate about renewable energy and looking to make a significant impact on the environment? Do you thrive in face-to-face interactions and have a gift for generating genuine interest in solar energy solutions? If so, we have an exciting opportunity for you to join our top solar company in Western Canada as a Solar Sales...

  • Customer Service Representative

    4 months ago

    Calgary, Canada Firefly Solar Inc. Full time

    **Job Summary** Are you passionate about renewable energy and looking to make a significant impact on the environment? Do you thrive in face-to-face interactions and have a gift for generating genuine interest in solar energy solutions? If so, we have an exciting opportunity for you to join our top solar company in Western Canada as a Solar Sales...

  • Customer Service Representative

    7 months ago

    Calgary, Canada Firefly Solar Inc. Full time

    **Job Summary** Are you passionate about renewable energy and looking to make a significant impact on the environment? Do you thrive in face-to-face interactions and have a gift for generating genuine interest in solar energy solutions? If so, we have an exciting opportunity for you to join our top solar company in Western Canada as a Solar Sales...